MINI of St Louis

Friendly, no pressure, no haggle We bought a car from Mini St Louis. It was an enjoyable experience. Bill was easy going and answered all our questions. There was no pressure. It was We bought a car from Mini St Louis. It was an enjoyable experience. Bill was easy going and answered all our questions. There was no pressure. It was a cash deal and we did not have to spend 45 minutes in a cubicle trying to agree on price. The price was fair. More

Certified Pre-Owned Mini Clubman Purchase I only have positive things to say about my interactions with the staff at Mini of St. Louis. I worked closely with Sam Hall who was patient, accommod I only have positive things to say about my interactions with the staff at Mini of St. Louis. I worked closely with Sam Hall who was patient, accommodating, friendly, and incredibly knowledgeable on all steps in the process of bringing me up to speed about the various options available to me in order to make my Clubman dream come true. He took me through test drives, searching for available certified pre-owned vehicles, options for building a new car, and then back to customizing and purchasing a certified pre-owned Clubman. Sam and Neil collaborated in order to make sure that the car I drove off the lot with was exactly what I had been dreaming of, and not only that but it was an incredible purchase value that they were able to offer me. Mary McDonnell was very patient and knowledgeable during the time she spent with me discussing warranty and financing options. In general I would not hesitate to recommend the Mini brand to anyone looking for a fun, funky and sporty new ride. In regards to Mini of St. Louis, I have never felt so relaxed and at ease during what very well could have been a highly stressful experience. You will never once feel pressured or hurried during the time you spend at Mini of St. Louis. It was very quickly clear that Sam’s priority was making sure everyone walked off his lot happy, whether that meant with or without the keys to a new Mini in their hand. Incredible staff, incredible level of service, and incredibly fun new ride. More

Best Dealership "Ever" In all of our past experiences of purchasing a car, we've never ever had such a great experience as we did with our recent purchase of a 2018 Mini Coo In all of our past experiences of purchasing a car, we've never ever had such a great experience as we did with our recent purchase of a 2018 Mini Cooper S. The dealership, salesman "Bill Harada" and "staff" members went above and beyond the call of duty to please us at 100%. Bill Harada definitely knows the ins & outs of a Mini Cooper; meaning if we had a question, he had an answer for us. We'd consider him an "asset" to the company. More

Happy, Happy, Joy, Joy Everyone is alway helpful and knowledgable. This is my third new car and it was just as exciting as the first car I purchased here. No pressure, jus Everyone is alway helpful and knowledgable. This is my third new car and it was just as exciting as the first car I purchased here. No pressure, just lots of info. Nobody got tired of my questions. One reason besides the car is the service has always been great. I live 100 miles from the dealership but I still want to come here for service because of the efficient service I receive. Bill Harada and Mary McDonnell are the BEST!!! More

No appt. I love this dealership- always consistent friendly service. My check eng. light came on, On my 2014 Ford Escape that I bought from them. I called and I love this dealership- always consistent friendly service. My check eng. light came on, On my 2014 Ford Escape that I bought from them. I called and spoke to Dan in service. he got me in that day with no appointment and had me on the road 2 hours later. They also found a turn signal bulb out & replaced it right away. They really try to help you. Keep up the good work. While waiting I met Bill & he talked to me about new models & options..very nice guy as well. More

Authentic, responsive, personable service Dustin and Mary made it easy to make the decision to purchase this car. I was shopping with my teenage sons, and Dustin made it fun for them. He hea Dustin and Mary made it easy to make the decision to purchase this car. I was shopping with my teenage sons, and Dustin made it fun for them. He heard my concerns and gave me space to think. Mary explained the finance options clearly and appreciated what a big investment this type of purchase is for our family. I usually take longer to research a car purchase, but this time I made the decision in just two weeks, and we are very pleased with our new car. It's just right for me and my family at this time in our life. More

Very Friendly and Helpful - Smooth Transaction We had a great experience trading in our car for one of the Pre-Owned cars. Would certainly work with Dustin and the others in the future. We had a great experience trading in our car for one of the Pre-Owned cars. Would certainly work with Dustin and the others in the future. More

Exceptional experience I was an out of state buyer with a Trade In--unsuccessfully tried to make a deal with several other in-state and out-of-state Mini Dealers. Then M I was an out of state buyer with a Trade In--unsuccessfully tried to make a deal with several other in-state and out-of-state Mini Dealers. Then Mini of St Louis listed a new Countryman Hybrid that I was exactly as I would have built it-right color, right options, well priced. I sent then a comprehensive email indicating which car I was interested in, thorough details on my trade-in, and made them an offer. They responded with a $1,000 higher counter but at the showed me about $900 in rebates that I was eligible for (but did not know about.) We agreed to the deal--and when I got there a couple of days later to complete the deal there were zero surprises. I was in an out and back on the road home in about 2 hours. If you want a new Mini, and get the chance...do not hesitate to give these guys a try--you will be treated very well, and leave thinking "How nice was that!" More

ABOVE AND BEYOND Todd exemplifies Customer Service. Early this week I stopped to get gas and then headed to airport for my business trip. After fueling, I started th Todd exemplifies Customer Service. Early this week I stopped to get gas and then headed to airport for my business trip. After fueling, I started the vehicle and it was sluggish and wouldn’t stay started. The display indicated a drivetrain error and to call dealer. Todd attempted to walk me through a few options but nothing was working. He knew I was headed to the airport so he took it upon himself to come to the gas station to assess the situation first hand. Though he got it running, he didn’t feel comfortable having me get on the highway with it in case it broke down. He offered the loaner car to me and even transferred my luggage over and took my car back to the shop. I made it to the airport in time to catch my flight! This is the customer experience that all Service Managers should strength be for! Todd you are one of a kind and I’m so thankful for your generosity and dedication. More