MINI of West Chester - Service Center

Awesome service experience! My service experience was amazing. I was kept constantly updated. I even got a video of the inspection process and pictures of the work that needed to My service experience was amazing. I was kept constantly updated. I even got a video of the inspection process and pictures of the work that needed to be done. I have nothing but good things to say and would highly recommend this dealership. More

Good communication and excellent service. Had an issue with the front brakes that was causing vibration and Mike was able to diagnose and correct the issue by replacing the front pads and rotors. I do hav with the front brakes that was causing vibration and Mike was able to diagnose and correct the issue by replacing the front pads and rotors. I do have some concerns about the rear pads and rotors as they might suffer from the same issue as the front. Hopefully during my next inspection there will be some more conclusive evidence. More

Annual service I brought my car in for state inspection, emissions and its yearly oil change. The inspection revealed that my brakes were nearing the end of their l I brought my car in for state inspection, emissions and its yearly oil change. The inspection revealed that my brakes were nearing the end of their life. All of the work was completed quickly and thoroughly. Preston is friendly and knowledgeable. I have only brought my car to Otto's since I bought it in 2011. I remain pleased with my experiences. More

COVID safety with a smile I had to take my little guy Jack in for his oil change and some other maintenance stuff. Preston was great..he sanitized my car and put safety covers I had to take my little guy Jack in for his oil change and some other maintenance stuff. Preston was great..he sanitized my car and put safety covers on it. Everyone was wearing masks and practicing social distancing. Great experience in the middle of a pandemic! More

We love Otto’s We come to Otto’s even if it is about 45 min away. We would not go anywhere else. Everyone is nice, the place is super clean, even before Covid. They We come to Otto’s even if it is about 45 min away. We would not go anywhere else. Everyone is nice, the place is super clean, even before Covid. They keep u well informed of their progress on completing the service......k More

Service was GREAT. Thanks for handling everything like pros. The service tech is a pro. Will be stopping by at new car sales, looking for a deal. was GREAT. Thanks for handling everything like pros. The service tech is a pro. Will be stopping by at new car sales, looking for a deal. More

OUTSTANDING AGAIN - COVID Sensitivity and Solid Logistics! The MINI team did it very well again. From scheduling to the work that got done, all was handled professionally and effectively. Even with COVID and a The MINI team did it very well again. From scheduling to the work that got done, all was handled professionally and effectively. Even with COVID and a loaner, my check in was less than 10 minutes, and with online pay, my check out was less than 5 including a quick visit to the showroom. Otto's is a 45 minute trip for me, but you are my MINI dealer. More

They are pretty much cut and dry very polite and curtious. I waited a reasonable amount of time for my car service,price was the going rate. curtious. I waited a reasonable amount of time for my car service,price was the going rate. More

Absolute premium experience, people where lovely. I loved the loaner car too. Price was reasonable, and next time I will change my oil and filter too, because it was worth it. I am really really happy and sa the loaner car too. Price was reasonable, and next time I will change my oil and filter too, because it was worth it. I am really really happy and satisfied. More

I was pleased with the service but disappointed the car wasn’t vacuumed upon pick up. I appreciate the work being done on time. Good customer service. wasn’t vacuumed upon pick up. I appreciate the work being done on time. Good customer service. More