Maita Toyota - Service Center

Horribe Customer Service!! I took my car for regular warranty service, and when I picked it up, the windshield was crack across the front. They didn't tell me - I noticed as I took my car for regular warranty service, and when I picked it up, the windshield was crack across the front. They didn't tell me - I noticed as I started to drive away. I turned around in the lot, and told the employee at service. He then got the "manager on duty" who looked skeptically at my window. I said, "Check your paperwork, the windshield wasn't broken when I brought my car, and no one even bothered to let me know when I picked it up." He inspected my windshield and started to say that it could have been because of a chip or being in the hot sun. I told him that it's often parked in the sun but had never been cracked by the sun. He said he'd have to check with his manager in the morning before letting me know what will be done. That was 8 DAYS AGO. I responded to a "How's our service" survey and left 2 messages. No reply. This is hands down THE WORST SERVICE. More

Service Department Very Slow Express oil change and tire rotation with an appointment takes 1 hour 45 minutes. They obviously have more business then they can handle, so they won Express oil change and tire rotation with an appointment takes 1 hour 45 minutes. They obviously have more business then they can handle, so they won't miss mine. One purpose of the no cost Toyota Care is to demonstrate how wonderful it is to bring your new car to the dealer for oil changes. Again 1 hour 45 minutes for basic simple service is unacceptable. Tony the manager didn't see the problem with that long of wait. More

Lost Our Business Over $5 Clip My elderly mom brought her Prius in for service. When she left there was a part in her trunk. No explanation as to where it came from or why it was re My elderly mom brought her Prius in for service. When she left there was a part in her trunk. No explanation as to where it came from or why it was removed. Maita said the mechanic "found" the part loose and threw it in the trunk without noting it on the inspection sheet. When Mom asked about cost to repair, she was quoted one price. Then told the part needed to be painted to match. The price kept going up. I, her son, crawled under her car to find out. The part is attached under the car; no one will see it; it doesn't "need" to be painted although it is color matched. While I was under the car, I did notice the under engine cowling hanging down to the ground. Now I'm wondering why this wasn't noted on the inspection. I zip tied it up. I called Maita to have them install clips to permanently attach it. My elderly mom doesn't want to drive it. So here I am at Maita. And now they want me to pay $15 for three clips for something they probably broke; and they didn't notice on their "inspection". Maita even tried to say my mom broke it between the service appointment and when we noticed it. My mom doesn't drive on the freeway and she drives very little. We won't becoming back to Maita for service or car purchases. All over $15. The paperwork says my mom is a "valued customer". Apparently that value runs out at $15 or the extended warranty which ever comes first. I told them to enjoy the 15 bucks because that's the last buck I spend here! More

145,000 miles and still going! Passed the state smog inspection again today with 145,000 miles on my Highlander. All repair and maintenance work has been done by Maita Toyota, sinc Passed the state smog inspection again today with 145,000 miles on my Highlander. All repair and maintenance work has been done by Maita Toyota, since 2003. Thank you Maita Toyota for maintaining my "senior vehicle." More

Great service advisor EDGAR SANCHEZ Mr. Sanchez was the nicest, best educated advisor ever! The car seems fine so I guess the service was also excellent. Thank you Maita Toyota. Mr. Sanchez was the nicest, best educated advisor ever! The car seems fine so I guess the service was also excellent. Thank you Maita Toyota. More

Terrible service Made appointment to have fan switch problem fixed. This is a known issue that TSB's have been issued for. In any event I have been here 3 hrs, and ser Made appointment to have fan switch problem fixed. This is a known issue that TSB's have been issued for. In any event I have been here 3 hrs, and service advisor said it would be done an hour ago. He now tells me he is leaving for lunch and says, (pointing) they will take care of you. Well now there is nobody (there) to help me and still not done. They now say it's done and to sign the work order, which I declined to do until I see my truck. 15 min later out it comes. If I wasn't late for work, I'd continue to detail this establishments lack of customer service. More

Great Customer Service Experience I brought in a heater blower ran to be installed, and Eddie Sanchez assisted me. He gave me a break with labor and was very friendly and professional. I brought in a heater blower ran to be installed, and Eddie Sanchez assisted me. He gave me a break with labor and was very friendly and professional. More