Manly Honda - Service Center

New facility, new ways to make the service experience easier From begining to end the experience was great. Bill Petty was my representative and was professional and easy to work with. Since my service was to From begining to end the experience was great. Bill Petty was my representative and was professional and easy to work with. Since my service was to take more than 4 hours.. He arranged for a car for the afternoon so I could do so shopping since I live 45 mintues away. He kept me up to date and got my car serviced and answered whatever questions I had. And the new coffee machine....wow. Petty even helped me unload my car of stuff I had bought from my rental car to mine. EXCELLENT SERVICE BY MR. PETTY., More

Thank you for your help! I recently brought my Accord in for a problem with my power steering. Another issue came up when I went to pick up my car and Dave took care of it rig I recently brought my Accord in for a problem with my power steering. Another issue came up when I went to pick up my car and Dave took care of it right away by getting my car back in the next day without an appointment. Dave is personable, professional and a very knoweldagble service advisor when assisting his customers. I apprecaited him taking the extra time and effort to get my problem fixed. Thanks Dave! More

Service When in to get an oil change and had some questions about my 2015 Honda Accord the service manger was there and answered all my questions until I talk When in to get an oil change and had some questions about my 2015 Honda Accord the service manger was there and answered all my questions until I talk to the service advisor. I will be bringing all my vehicles here from now on. More

Above and beyond I couldn't be happier with manly Honda. Luke Ammann took great care of me and I would never go anywhere else. When my car came home it looked better t I couldn't be happier with manly Honda. Luke Ammann took great care of me and I would never go anywhere else. When my car came home it looked better then when I purchased it brand new. Luke makes bringing a car to the service center at Manly stress free and I know I can trust I will be taken care of without worry. More

Great, attentive service! I bring my 2006 Civic in for anything it needs, from the basic oil change to recently replacing the starter. Everyone at the Manly Service center is a I bring my 2006 Civic in for anything it needs, from the basic oil change to recently replacing the starter. Everyone at the Manly Service center is always so attentive and helpful. I love my little Civic, but if it ever needs replacing, I know where I will go... More

Quick, efficient and reasonable. The service department is one of the best I have taken a vehicle to. The service advisors are not only efficient but very friendly, as well as the oth The service department is one of the best I have taken a vehicle to. The service advisors are not only efficient but very friendly, as well as the other service employees. I do not own a Honda vehicle, but I trust this Honda dealership with any make and model I bring in. Luke Ammann, is also a great manager who goes out of his way to help his staff and the customers. More

Above and beyond any expectations I could have ever had! Mike Ruggles has always gone above and beyond the call of duty to make sure all my servicing needs have been met. Mike is extremely knowledgeable and Mike Ruggles has always gone above and beyond the call of duty to make sure all my servicing needs have been met. Mike is extremely knowledgeable and fully answers my questions every time I speak with him in a way that I am able to understand myself. If owning a honda means being treated as though you are a part of this amazing automotive family whenever you come in, I never see myself going to another dealership or service department! Thanks Mike! More

Phone Call I called the service dept in the morning and service dept receptionist answered. She told me that the service advisers were assisting customers but w I called the service dept in the morning and service dept receptionist answered. She told me that the service advisers were assisting customers but would get to me as soon as they are done. 6 hours later, still no phone call. I called back and spoke with the same receptionist and she became irritated and very rude on the phone. Without finishing our conversation, she dumped me into a voice mail to leave a message for service adviser that would never get back to me. More

Worst Service Center Ever If I could give 0 stars I would. I generally do not feel compelled to write reviews unless they are positive. But the overwhelming lack of customer If I could give 0 stars I would. I generally do not feel compelled to write reviews unless they are positive. But the overwhelming lack of customer service and consideration by the Manly Service Crew and their manager Hugo was absolutely unacceptable. Our Honda is one of many to receive the recall for the two airbags and we made an appointment to have them replaced. The very kind receptionist made our appointment 10 days out since they didn't have anything sooner and informed me that at any point we could bring our car in, drop it off and receive a loner car until the replacement service was complete. No designation of where the loner is to come from, just come when is convenient and we will have the car ready for you. On the day of our appointment my husband goes to drop it off one hour early so that he can get the rental only to be told that they do not have one available and he will have to come back a week later to get the airbag replaced when they have a loner for him. When he questioned the previous instructions we received when the appointment was made, Hugo the manager told him "sorry there is nothing I can do the car is not here for you. Come back another day"...and that we need to call and remind him the day prior as if it is our responsability to remind the dealership we have any appointment. When I called and spoke to Hugo about the unacceptable customer service and lacking communcation he told me "sorry that's the way it is and there is nothing else I will do for you. We have lots of people coming in for recalls". So apparently recalls on a flawed piece of their machiery that could lead to a dangerous circumstance is apparently not Honda's nor Hugo's problem. If you are looking for better customer service and consideration for their clientele there are plenty of other Honda dealerships to go to in the North Bay. I will not be going back. More

Great service I got great service, they worked with me to get a great car that was in my price range and monthly payment range. It was a great experience. I got great service, they worked with me to get a great car that was in my price range and monthly payment range. It was a great experience. More