Maplewood Toyota

No surprises, superior knowledge of Toyotas Our Toyotas rarely have issues, but when they do, we bring them to Maplewood Toyota for service. They are honest, thorough, and tell you what everythi Our Toyotas rarely have issues, but when they do, we bring them to Maplewood Toyota for service. They are honest, thorough, and tell you what everything is going to cost up front before they do it. One time they had a $200 part ordered for my squeaky steering column, but did not use it (they "greased the boot" and did not charge me.) Their service is not cheap, but they will correctly identify and fix the problem. Our Highlander (80K) was whining on the highway, making strange noises, spongy brakes. They told us what it would cost to diagnose the problem (bad bearing). Then they gave us the repair cost before doing the work. My husband said the car is running better than it has in many months. Hint: they are super busy, so leave your vehicle if you can or take advantage of their shuttle service. More

I love Maplewood Toyota Whenever I need service, they are always on top of it. Everyone is efficient and polite. And the work is done on time. They are open until midnight. Whenever I need service, they are always on top of it. Everyone is efficient and polite. And the work is done on time. They are open until midnight. We drove in to see about getting 10,000 mile maintenance. The customer service rep was polite, informative and kind. Said it would be done in two hours. We went shopping and got a text before the two hours were up that the car was done. We picked it up and it had been washed. We live part time in AZ, and we never get as good as service down there. More

Courteous, competent, comprehensive. I had called about tires. The representative, John, had called my attention to a manufacturer's rebate for the brand and size tire I was looking for. I had called about tires. The representative, John, had called my attention to a manufacturer's rebate for the brand and size tire I was looking for. I purchased them a little early in order to meet the rebate deadline and had returned to have the tires mounted when my Prius was due for an inspection. John had communicated with his colleague, Joe, who met and greeted me with full knowledge of my particular situation. He had me in and out in less than an hour. Taking my car in for service is not my most fulfilling activity, but these two guys actually turned it into a positive experience. More

Always excellent customer service I have never received such excellent customer service in the automotive industry. They are always pleasant and prompt and keep you informed if there I have never received such excellent customer service in the automotive industry. They are always pleasant and prompt and keep you informed if there is something else that they find. Very knowledgeable Service Writers More

Smooth process Tires rotated. Noticed brake noise, emailed Jon, he called back with info that eases my mind before a 100 mile drive. Great service, timely and effici Tires rotated. Noticed brake noise, emailed Jon, he called back with info that eases my mind before a 100 mile drive. Great service, timely and efficient. More

Purchased a new Prius Great experience with Rick S once again. He always finds me just the right car. Also like to thank AJ in finance. Happy with car. Also Joe in service Great experience with Rick S once again. He always finds me just the right car. Also like to thank AJ in finance. Happy with car. Also Joe in service last night who answered my many questions. More

Easy and Painless I've leased through Maplewood Toyota 4 times and each time has been quick, painless and easy with no surprises. Jim Miller is competent and has taken I've leased through Maplewood Toyota 4 times and each time has been quick, painless and easy with no surprises. Jim Miller is competent and has taken care of my needs over the years. When I've used Maplewood Toyota for servicing my vehicle they've always performed the maintenance in the time they've estimated. Friendly staff and a nice facility. It's evident they truly care about their customers. More

Rxcellent Service Center JB Josh was very knowledgeable and extremely helpful to me. Another plus is that you wash my car for me. Also the gentleman who waived me in was ver JB Josh was very knowledgeable and extremely helpful to me. Another plus is that you wash my car for me. Also the gentleman who waived me in was very personable, as was the gentleman who drove me home because you kept my car overnight. Next visit I hope JB is the one to help me. You have an excellent service department. More

fast efficient service The service people are friendly, the service is fast, and they left you know what they did in great detail. I also liked the fact that I got a free ca The service people are friendly, the service is fast, and they left you know what they did in great detail. I also liked the fact that I got a free car wash. More

Customer service focused 11:30am - very busy. Got thru their process quickly. Noted all my concerns on my Tundra with 108,700 miles. Tundra was ready by 5:00pm - washed. I wil 11:30am - very busy. Got thru their process quickly. Noted all my concerns on my Tundra with 108,700 miles. Tundra was ready by 5:00pm - washed. I will be back. More