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Mark Christopher Auto Center - Service Center

Ontario, CA

4.1
5,749 Reviews

5,749 Reviews of Mark Christopher Auto Center - Service Center

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May 25, 2024

I was very satisfied with the service that I received at Mark Christopher Cadillac Service Department and with Chelsea. More

by CROSSLEYX5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea in service
May 28, 2024 -

Mark Christopher Auto Center responded

Thank you for the 5-star review! I am thrilled to hear that you had a satisfying experience at Mark Christopher Auto Center with Chelsea. I look forward to welcoming you back in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 24, 2024

Parts department does not return message after 6 weeks and 5 attempts at reaching them, even after talking to 2 online advisors who said you would get back to me. I asked for tires rotated it was ignored More

by ynot6206
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your feedback. We're truly disappointed to hear about your frustrating experience with our parts department. Your satisfaction is important to us, and we'd like to address your concerns. Please reach out to me directly so we can assist you in resolving this matter. We appreciate your insight and the opportunity to make things right. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 24, 2024

The Salesperson and his manager answered all my questions and were clear with interest and payments. Easy to get the approval and contract. More

by roocman.saga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Mark Christopher Auto Center responded

Thank you for taking the time to leave us such a positive review! We are thrilled to hear that our team at Mark Christopher Auto Center provided you with excellent service by answering all your questions clearly and making the approval process easy. We appreciate your feedback and look forward to assisting you again in the future or feel free to share your experience with others. Drive safely! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

May 23, 2024

The wait time was 2 hours for an oil change. The wait time was too extensive for an oil change More

by LEECH_ANGELA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff wasn't the service person- it was another person
May 24, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your feedback about the extended wait time for your oil change. Please contact me directly, and I would like to work with you to ensure a more efficient and positive experience in the future. Thank you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 21, 2024

Always the best service with Nobu and had a great mechanic. Thank you very much Nobu and Brett Duffy. You are the reason we still come here. More

by MDSDOLL2@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nobu and Brett Duffy
May 22, 2024 -

Mark Christopher Auto Center responded

Thank you for the glowing review! We're thrilled to hear that Nobu and Brett provided you with top-notch service. We appreciate your loyalty and are grateful for your kind words. Looking forward to welcoming you back at Mark Christopher Auto Center in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 20, 2024

Purchased a bed liner online to install at the dealer. Didn’t take long to ship, schedule, an appointment and pick up. More

by JOALEEN1919
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Polytarhos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ruben
May 22, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your positive experience with us! I'm glad to hear that you were able to quickly schedule an appointment for installation. I appreciate your feedback and look forward to assisting you with any future automotive needs. Thank you for choosing Mark Christopher Auto Center! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 19, 2024

The facility was clean. The attendants were friendly and the work on my car was performed quickly. More

by FIALVAREZ86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chelsea jose
May 21, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your positive experience at Mark Christopher Auto Center. We're delighted to hear that you found our facility clean, our attendants friendly, and our service quick. We appreciate your feedback and look forward to serving you again in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 19, 2024

Chelsea was excellent in taking care of my service and very prompt in responding would strongly recommend More

by AKAZI66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chelsea
May 21, 2024 -

Mark Christopher Auto Center responded

Thank you so much for your kind words! We are thrilled to hear that Chelsea provided you with excellent service and was prompt in responding to your needs. We truly appreciate your recommendation and look forward to welcoming you back to Mark Christopher Auto Center in the future. Drive safely! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 18, 2024

I had an exceptional experience at this car dealership. My salesman, Alex, was truly remarkable—his prompt communication and genuine kindness stood out. The finance team impressed me with their flexibility More

by chasesaavedra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Sarabia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2024 -

Mark Christopher Auto Center responded

Thank you for choosing Mark Christopher Auto Center, Chase! We're thrilled to hear about your exceptional experience with Alex and our finance team. Providing prompt communication, genuine kindness, and efficient service is what we strive for. Your recommendation means a lot to us, and we look forward to assisting you or your friends in the future. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

May 17, 2024

Not organized and lack of communication, I am not at all pleased with the service I received. More

by jovanymendoza16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your feedback with us. I am disappointed to hear about your experience. I take your concerns seriously and would like the opportunity to address them directly. Please reach out to me so I can better understand and improve our service. Your satisfaction is important to me. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932