DO NOT WASTE YOUR TIME, THEY WASTED MINE FOR YOU!
According to the website they are a
“Non-commissioned sales team. No pressure, haggling, or stress.”
This could not be further from the truth.
According to the website they are a
“Non-commissioned sales team. No pressure, haggling, or stress.”
This could not be further from the truth.
Please save your time and energy by not stepping foot in this dealer.
I went in to look at a truck that had been on the market for 88 days, which I’m assuming is due to the fact it was imported from Canada and the front wheels rub due to the tires being too big with no spacer or level upfront.
The first offer was a joke, to be expected.
Without going into boring detail they wouldn’t come down to the price I was comfortable with so I walked out.
Almost a week later, I checked on this truck and noticed the price decreased another 3k. At this point it was an easy deal! We were already close and now we are even under where I wanted to be! Win/win for us both, just kidding.
The haggling that they pride themselves on not doing comes into play.
They change the deal completely and add the unwanted accessory package back in and undershoot my trade-in over a thousand dollars and try to offer me OVER what they originally offered me when I walked out.
At this point the truck has now been on their lot for 96 days and has dropped in price $15,006. You would think these guys would want to make a deal, but I’d prefer to do my business elsewhere.
Just a fair warning, that’s all.
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by krishall94
Other Employees Tagged:
Jacob Vasquez
May 02, 2024 -
Mark Kia responded
I'm sorry to hear about your experience. We strive for transparency and fairness in all our dealings, so it's disappointing that you felt otherwise. Your feedback is important as we continually work on improving our service delivery. If you're open to discussing this further, please reach out at your earliest convenience - I'd appreciate the opportunity to make things right if possible. Thank you, Lucas Wilson - General Sales Manager - 480.425.5300
This is the third vehicle that I have purchased for Mark
Kia. JD made this process very simple.
Kia. JD made this process very simple.
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by Christin Day
Jan 11, 2023 -
Mark Kia responded
Christin, Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. JD and our team truly appreciate your feedback!
Great service, friendly people and enjoyed working with
everyone that I enteracted with. Thank you the help.
everyone that I enteracted with. Thank you the help.
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by MsLdyQ
Mar 07, 2022 -
Mark Kia responded
Hello, we're happy to hear you had such a positive experience with our team! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Great experience, excellent service and very responsive
staff. I Would definitely return in the future.
staff. I Would definitely return in the future.
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by Jeffjbarton
Other Employees Tagged:
Juan Rodriguez
Jan 27, 2022 -
Mark Kia responded
Thank you so much, Jeff, for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. Welcome to the Mark Kia family!
Great service! Everyone was so friendly and beyond
helpful. JD and Juan made everything so seamless!
helpful. JD and Juan made everything so seamless!
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by debra_baker04
Dec 27, 2021 -
Mark Kia responded
Hello Debra, thanks for highlighting some of our staff who helped make this such a great experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Purchased our second car from Mark Kia. Good experience.
Everyone was pleasant to work with.
Everyone was pleasant to work with.
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by jo.john220
Dec 14, 2021 -
Mark Kia responded
Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it is important for our customers to hear firsthand from other customers about their positive experiences. We are striving to ensure that everyone who visits us will recommend us to their friends and family and we are happy to hear that you agree! On behalf of your friends here at Mark Kia, enjoy that ride!
JD and Max made buying a car easy. Highly recommend! They
whent above and beyond to get the deal i wanted.
whent above and beyond to get the deal i wanted.
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by danieljaimesduenas
Other Employees Tagged:
Max Kemp
, Chip McPherson
Kind, reasonable, personable, and good inventory. Will
work with you to get you in something you like at reasonable prices.
work with you to get you in something you like at reasonable prices.
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by Carlysuefrey
J.D. Main and Max Kemp both very friendly and easy to
work with. I was able to make the transaction quickly which is what I needed. The only disappointment is KIA putting plastic wheel covers on a $22,00
work with. I was able to make the transaction quickly which is what I needed. The only disappointment is KIA putting plastic wheel covers on a $22,000 car. Otherwise, we really like the car. Maybe we will have to buy rims when we do our first tire replacement. This is the fourth new KIA I've bought.
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by Ron H.
I had a great experience with trading in my car and
everyone was very nice and super helpful
Definitely will be referring friends and family
everyone was very nice and super helpful
Definitely will be referring friends and family
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by Heather
Aug 05, 2021 -
Mark Kia responded
Thank you so much for your thoughtful review, Heather! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it is important for our customers to hear firsthand from other customers about their positive experiences. We are striving to ensure that everyone who visits us will recommend us to their friends and family and we are happy to hear that you agree! On behalf of your friends here at Mark Kia, enjoy that ride!