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Marlow Ford - Service Center

Luray, VA

4.8
93 Reviews
Call Service Center (888) 728-4619

93 Reviews of Marlow Ford - Service Center

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April 24, 2024

Professional environment willing to help and listen to what you're trying to explain to About your problem and find solutions Thanks Luray Marlow More

by rdinges16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2024 -

Marlow Ford responded

We're glad to hear about your positive experience at Luray Marlow! Providing a professional environment where our customers feel heard and supported is essential to us. It's great to know that our team was attentive to your needs and worked with you to find solutions. If there's anything else we can assist you with, please don't hesitate to reach out.

Helpful
April 12, 2024

Marlow Ford has always been great to work with. They make sure all your issues get taken care of right away. More

by WOLVERINES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2024 -

Marlow Ford responded

Thank you for your feedback, Wolverines! We're delighted to hear that you've consistently had a positive experience with us at Marlow Ford. Customer satisfaction is our top priority, and we're always here to promptly address any concerns you may have. We appreciate your continued support and look forward to serving you in the future!

Helpful
March 17, 2024

They do good work but they have been told ever time they work on my vehicles to call when done but they don’t and say they do More

by ohenry057
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
4.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2024 -

Marlow Ford responded

We appreciate your feedback and apologize for any inconvenience caused by our communication process. We'll address this internally to ensure that we improve our follow-up procedures. Thank you for bringing this to our attention.

Helpful
March 05, 2024

Service is always professional , prompt with very little wait . I would recommend this dealer to my family . More

by Mile
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 11, 2024 -

Marlow Ford responded

Thank you so much for your kind words! At Marlow Ford, we take pride in delivering professional and prompt service to our valued customers like you. Your recommendation means the world to us, and we're honored to have earned your trust. If there's anything else we can do to enhance your experience, just let us know. We're here for you and your family whenever you need us!

Helpful
March 01, 2024

I have used this dealership for service and state inspection for several years and have been satisfied. More

by ELITTEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Lineweaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
JW Painter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 04, 2024 -

Marlow Ford responded

We're delighted to have been your go-to dealership for service and inspections over the years! Your satisfaction is our priority, and we appreciate your continued trust in us. If there's anything more we can do to enhance your experience, please don't hesitate to let us know. Thank you for your loyalty!

Helpful
February 29, 2024

I could never see how anyone would have any complaints with the Service department, the vast experience with Mr.Cox has made a complete difference Knowing your product and providing up to date valuable More

by Royal Oil Co
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 29, 2024 -

Marlow Ford responded

We're thrilled to hear about your fantastic experience with our Service department, and we appreciate your kind words about Mr. Cox's expertise! Providing top-notch service and valuable maintenance information is at the core of what we do. We look forward to continuing to exceed your expectations in the future!

Helpful
February 12, 2024

They were able to get me in on a Saturday when I was really in a bind. More

by MikeWetz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2024 -

Marlow Ford responded

We are glad to have gotten you out of your troubles on Saturday! Thank you so much for your amazing review Mike, please let us know if there was something we could've done better!

Helpful
February 09, 2024

Darrell was great with communication and very helpful! He made sure my car was taken care off and I was able to drive it safely! More

by Prettyonyall
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Greer
Report | Print
Feb 14, 2024 -

Marlow Ford responded

We are so glad you enjoyed your experience with us here are Marlow Ford! Darrell is one of our best and we greatly appreciate him!

Helpful
January 27, 2024

I had an excellent experience with the service department. Mr. Greer and his colleagues did a great job. The work was accomplished in a thorough and professional manner. More

by Bulldoghouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 29, 2024 -

Marlow Ford responded

We are so glad to hear about your excellent experience here at Marlow Ford! Mr. Greer is awesome and one of a kind, we love him and are glad you do too! Can't wait to see you back any time you need.

Helpful
January 24, 2024

I have been very satisfied taking my vehicle to them for service. Very pleasant to deal with and I’m confident that the services are performed correctly. More

by mmellin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph
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Jan 25, 2024 -

Marlow Ford responded

We are so glad to hear about your satisfaction! Glad to be your go-to automotive store, we will make sure to keep up the great work.

Helpful
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