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Marlow Ford - Service Center

Luray, VA

4.8
99 Reviews
Call Service Center (888) 728-4619

99 Reviews of Marlow Ford - Service Center

Sort by
May 02, 2023

They care about their customers very friendly, make you fill right at home. Thank- you. More

by FLOSSY2465
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2023 -

Marlow Ford responded

Thank you for leaving us such a positive review! We're delighted to hear that you felt right at home during your visit with us. We take pride in providing a welcoming atmosphere and exceptional service to all of our customers. It's great to know that our efforts have not gone unnoticed. Thank you for choosing our business and for your kind words. We appreciate your support and look forward to serving you again in the future!

Helpful
May 01, 2023

5 Awesome, as always! Anthony and Darrell are both great :)) Service is always quicker than expected and everything is always explained and done properly More

by laura.sours@priorityauto.com
Recommend Dealer
Yes
Employees Worked With
5
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May 01, 2023 -

Marlow Ford responded

Thank you for your positive feedback! We are thrilled to hear that you had another great experience with Anthony and Darrell. We pride ourselves on providing efficient and thorough service, and it's great to hear that we are meeting your expectations. We appreciate your continued business and look forward to seeing you again in the future!

Helpful
April 21, 2023

Great service. Very professional very quick service. Nice area to wait in. Would recommend to all my friends and family. More

by hermitcrab145
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2023 -

Marlow Ford responded

Thank you for sharing your positive experience with us! We are thrilled to hear that our team provided great service and made your visit a pleasant one. Our goal is to provide professional and efficient service while also ensuring our customers are comfortable during their wait. We appreciate your recommendation to your friends and family and hope to see you again in the future.

Helpful
April 14, 2023

Very good service, working out of town and they got me in right away and took care of problem. Fixed the problem in several hours. More

by hvadams111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrel Greer
Report | Print
Apr 17, 2023 -

Marlow Ford responded

Thank you so much for your wonderful review! We are delighted to hear that you had a very good experience with our service team. We understand that having a problem with your vehicle can be stressful, especially when you're working out of town. We're glad that we could get you in right away and take care of the issue for you. Our team always strives to provide efficient and effective service, and we're thrilled that we were able to fix the problem in just several hours. Thank you for choosing us to help you with your vehicle needs, and we hope to have the opportunity to serve you again in the future!

Helpful
April 13, 2023

Darren the service manager. Darren the service manager Darren the service manager. He is the man. More

by joepish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren
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Apr 13, 2023 -

Marlow Ford responded

It's great to hear that you had a positive experience. Thank you for taking the time to leave a review and sharing your feedback. We strive to provide excellent service to all our customers, and we're thrilled that Darren was able to make your experience positive. We appreciate your business and look forward to serving you in the future!

Helpful
April 13, 2023

Ease of making appointment, friendly and helpful , ease of check out . Good quality work always. More

by Parker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rines
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Apr 17, 2023 -

Marlow Ford responded

Thank you for your fantastic review! We're thrilled to hear that you had a great experience with us, from the ease of making your appointment to the quality of the work we provided. Our team takes pride in providing friendly and helpful service, and we're pleased to hear that you found the check-out process to be easy as well. We always strive to deliver high-quality work and it's great to hear that we met your expectations. Thank you for your business and for taking the time to share your positive feedback with us. We look forward to serving you again in the future!

Helpful
April 09, 2023

Exceptional customer service. Easy to schedule appointments. Will refer others and possibly in near future purchase a new vehicle. More

by DCBARKLEY89
Recommend Dealer
Yes
Employees Worked With
Service Department
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Apr 13, 2023 -

Marlow Ford responded

Great to hear that you had an easy time scheduling appointments! We appreciate your referral and look forward to the possibility of helping you purchase a new vehicle in the near future. Thanks for choosing us!

Helpful
August 06, 2021

I have tried to like this Ford Dear because it close to home. But the last 2 time I have had my F250 into them they have failed my expectations. First by miss diagnose of a Transmission and now today faili More

by Winzigfarm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Inspector
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Helpful
February 18, 2021

I have always been able to get a quick appointment when I need something done and they have always done it on time. Great job More

by Bealeshire
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shop foreman
Report | Print
Feb 18, 2021 -

Marlow Ford responded

It's always our pleasure to take care of you! Thanks for being a Marlow Ford customer! See you next time!

Helpful
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