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43 Reviews of Martin Honda - Service Center
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May 07, 2024
I would like to express my gratitude to Kyle Deyoung in Service. I had so many questions and he was so patient and kind. He was able to get my car repaired and back to me by end of day and even offered a l Service. I had so many questions and he was so patient and kind. He was able to get my car repaired and back to me by end of day and even offered a loaner car when he saw the work that needed to be done. One of the best experiences at Martin Honda! Thank you Kyle! More
by Aleiza.hamid11
Employees Worked With
Kyle DeYoung
Helpful May 03, 2024
Tl;dr : poor communication, poor customer service, don’t take your car here In early 2023 my Honda Accord broke down on the side of 95, I had it towed to Honda Newark to have them diagnose & repair the iss take your car here In early 2023 my Honda Accord broke down on the side of 95, I had it towed to Honda Newark to have them diagnose & repair the issue. The full engine would need to be replaced, a total of around $4,500. Near the end of the repair, they reached out to inform me that the clutch was 85% used up & that they would be replacing it as well for no additional cost. I picked it up in September & did not think I would have to worry about it again. Unfortunately, Martin Honda did not live up to what I expected from the Honda brand. In March, the clutch again broke. After communicating with my xx from the previous repair, I was awaiting a message back about what kind of warranty I could expect since the clutch was the issue & had just been replaced in September. After several weeks of waiting, I finally had the car towed to Honda to get a faster response. I called to check in & see what could be done. The individual I spoke with told me that they had not done anything with the clutch & so it would not be covered, & when I responded that I had the message still that stated the clutch was being replaced, he told me it would be better to wait until the next day when my original xx would be in. The next day I received a message from the xx stating that the repair would be $3,419. I asked to receive a call. When I spoke with him I was told again that the clutch was never replaced. I said that I had a message with his name signed to it stating that it would be, & he said he would investigate. When I received a call back he said it had been replaced, that they would need to take the transmission apart to investigate the current issue & that if it was mechanical failure, it would be their responsibility. They also realized that I was without a car & offered up a loaner\ while my car was in. I tried to follow up 2 days later & was told my xx was not in, I was transferred to another tech who told me that my original tech was in fact there & that he would call me back. I ended the day without hearing back & without an update. On Monday I called & was told that my xx was not in until the next day.The next day I got a message with excuses about having tried to call me twice on the previous Friday (I had no missed calls). They once again told me that I would be paying for the repair & that it had never been replaced in September. I asked why this was my responsibility if they had said they were replacing it & did not, & was told that this was a “valid response” & that they would get back to me. Later that day they asked if I was okay with aftermarket parts, & I said I was. They said it would have the same warranty & that they were attempting to “minimize financial loss” when I asked if they were still expecting me to pay for it. The next day I got a message saying that it would be $1380 for the repairs. I tried to call 3 different numbers & got no answer on 2 of them, but on the third was told that the service tech was on with another customer & would call me back. 2 hours later I still had not received a call. When the service tech called he said that he had never said the repair would be covered, that he had only said he would try. I requested a supervisor. Marc, was rude & repeatedly interrupted me to tell me that I was wrong about the repair originally (in September) having been free to me - he kept cutting me off to say that they had only ever said the labor would be no charge, ignoring me saying that I had the message that said it. He finally told me to send the message & they would take a look. Around an hour later I received a call back with Marc saying the repair of the clutch would be covered, but not the additional parts (which is fair, the other parts were not mentioned prior to this). I never received an apology for the rude treatment on the phone, the whole 2nd round of repairs took a month to resolve, & I’m not convinced they didn’t sabotage something else. More
by lauren.jacquet47
Employees Worked With
Marc, Johnnie
April 29, 2024
Very nicely done by Kyle, he is pretty good in communicating on regular interval and was updating me regularly about the statua of service and costs communicating on regular interval and was updating me regularly about the statua of service and costs More
by Ashu
Employees Worked With
Kyle Deyoung
March 06, 2024
I want to share my experience with Martin Honda Service. It is disappointing that they do not offer their customers loaner cars or shuttle services. Scheduling your vehicle for service is already a hassle, It is disappointing that they do not offer their customers loaner cars or shuttle services. Scheduling your vehicle for service is already a hassle, and having to arrange for someone to pick you up and drop you back later to get your car only adds to the inconvenience. It is frustrating, especially since we purchased a brand-new vehicle from them. Our only positive experience was with the salesperson who sold us our car. More
by PS
Employees Worked With
February 12, 2024
In 27 minutes on the phone nobody could seem to get my vehicle in the system. I was also transferred to parts. I was told that the parts on my vehicle were not what I stated. Well that is untrue I am look vehicle in the system. I was also transferred to parts. I was told that the parts on my vehicle were not what I stated. Well that is untrue I am looking directly at the part. The parts person said if I come in we can get this worked out and we did. After I arrived I worked with a person to get my vehicle in the system, when I went to schedule service was told it was still not in the system. that was over 40 minutes with 3 individuals' 2 on the phone one in person. As I am now trying to schedule a service, I wanted to set up a day and time to have the work done nothing but oil change and tires rotated. After spending 20 or so minutes to get my car hopefully in your system. The person tells me that you don't schedule that kind of service I can just come in. I explain with my schedule it would be more convenient to set up a day and time. needless to say after spending over and hour plus driving to the service department. I have no appointment for service. The entire event was a complete mess, I am 54 years old my family have had 6 brand new vehicles, and quite a few used vehicles. This is my first Honda and not overly impressed. More
by geohol1970
Employees Worked With
was not sales was service,
November 01, 2023
I brought my car to be diagnosed and repaired. I already knew what was wrong with my car and I replaced the part. After they looked at my car, they told me that the part, that I replaced, needed t I already knew what was wrong with my car and I replaced the part. After they looked at my car, they told me that the part, that I replaced, needed to replaced. They didn't fix anything and ended up wasting my time and $120 diagnostic fee. This dealer has gone downhill and I will never take it there again. More
by BGCHULETTA
Employees Worked With
Arnold Uraga Dominguez
October 21, 2023
Beware! When we took our 6 month old 2023 Pilot for our first oil change, the attendant backed it into a cement parking column. It was dented and scraped. Ma When we took our 6 month old 2023 Pilot for our first oil change, the attendant backed it into a cement parking column. It was dented and scraped. Martin took almost 3 weeks to fix it and when we finally got it back, our headlight and turn signal didn’t work! Wasn’t discovered by us until we had driven it to work. So another trip back to get that fixed, an inconvenience that could have been avoided if they’d done their job in the first place. Their offer to compensate us for this incredible inconvenience that was 100 percent their fault, is to give us a credit on future service. What a joke! More
by Lindseygood727
Employees Worked With
July 14, 2023
My car is at the martin collision center for over a month. It is getting into 2 months now. They told me the car would be ready to go last Friday (07/07/23). Then they changed to next Tuesday (07/11/23 month. It is getting into 2 months now. They told me the car would be ready to go last Friday (07/07/23). Then they changed to next Tuesday (07/11/23), then again to Friday (today, 07/14/23). I called them and they said the car will be fixed next Thursday, yes only next Thursday (07/20/23). I had to return the rental car (max. of 30 days from geico) on 07/07/23. I'll not have a car for at least 2 weeks and based on their history, they will change the pickup date again and I don't know for how long ill stay without my car. They never called me, texted messages, or did anything telling me what is going on with my car. You will be totally in the dark if you drop your car there. By the way, they mentioned their manager would call me, guess what, no one contacted me. More
by renann_galaverna
Employees Worked With
