Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Matthews Ford
Norwich, NY
54 Reviews
Matthews Auto has been serving the Southern Tier since 1973 and we have an award-winning reputation. We're all about treating our Customers with the respect they deserve, that's why we are still offering fair, transparent prices. At Matthews, you won't find mark-ups over MSRP, hidden charges OR market rate adjustment fees.
We want to make your visit as comfortable and as safe as possible- whether you're shopping to lease a buy a new vehicle or buy a used vehicle, servicing your current or trading in your old. We offer a clean, comfortable waiting area with charging stations, work stations and free WiFi so you can stay connected to work and home while you're away.
We look forward to serving you soon!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 54 reviews
August 12, 2023
I was very pleased with the excellent customer service. If I had any questions I was answered back. If I had any questions I was answered back. More
by allenpond
Verified Customer
Helpful August 08, 2023
You did an awesome job repairing my Equinox. Thanks!! Your service was quick, and dependable. Thanks!! Your service was quick, and dependable. More
by trisha_plc1
Employees Worked With
August 01, 2023
They are a great place to deal with, always willing to help you out, service is great help you out, service is great More
by pgates0
Employees Worked With
Other Employees :
Nathan Gordon
July 23, 2023
Got an answer back on the statist of the car sooner then thought i would thought i would More
by ldmp
Employees Worked With
July 20, 2023
Paul Martin was awesome to work with. He was very kind and answered all of the questions that we had. He was very kind and answered all of the questions that we had. More
by kaylabennett
Employees Worked With
July 16, 2023
I was more than pleased with the experience I had with Matthews body shop and the service they provided. The body work, paint matching and blending in with the rest of the vehicle were excellent. Jon the Matthews body shop and the service they provided. The body work, paint matching and blending in with the rest of the vehicle were excellent. Jon the body shop manger was very professional in providing estimates with options to the repair, communicating progress to the repair and going over the repair at completion, which was done in the time frame I was told. I also want to mention that they completely washed and polished my vehicle making it look like new for me for when I picked it up. From my experience I would definitely use there services again and refer them to others. More
by shellgage
Employees Worked With
Jon Mendolia
July 05, 2023
The body shop and the service center did a fantastic job. The employees at Matthews the I dealt with had great attitudes. The service I get is why I've bought 5 vehicles from this location. I wish job. The employees at Matthews the I dealt with had great attitudes. The service I get is why I've bought 5 vehicles from this location. I wish I remembered names better. More
by MATTGROSS
Employees Worked With
Other Employees :
The body shop and the service center did a fantastic job. The employees at Matthews the I dealt with had great attitudes. The service I get is why I've bought 5 vehicles from this location.
July 05, 2023
I will never buy another vehicle. frpm any other dealership, period! Staff is awesome and willing to help with any question or concern. It's worth a short drive, it really is! frpm any other dealership, period! Staff is awesome and willing to help with any question or concern. It's worth a short drive, it really is! More
by HOMESBYWALLY
