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Matthews Ford
Norwich, NY
51 Reviews
Matthews Auto has been serving the Southern Tier since 1973 and we have an award-winning reputation. We're all about treating our Customers with the respect they deserve, that's why we are still offering fair, transparent prices. At Matthews, you won't find mark-ups over MSRP, hidden charges OR market rate adjustment fees.
We want to make your visit as comfortable and as safe as possible- whether you're shopping to lease a buy a new vehicle or buy a used vehicle, servicing your current or trading in your old. We offer a clean, comfortable waiting area with charging stations, work stations and free WiFi so you can stay connected to work and home while you're away.
We look forward to serving you soon!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 51 reviews
June 22, 2023
service is great. Everything that was asked for was completed on time and I was kept informed as to when my vehicle would be ready. They even offer pick up and deliver Everything that was asked for was completed on time and I was kept informed as to when my vehicle would be ready. They even offer pick up and delivery services More
by GHATFIELD
Verified CustomerEmployees Worked With
Helpful June 22, 2023
Everyone was very helpful. Can’t remember everyone’s name but all were extremely polite and helpful. I recently hit a deer and Serena and John Mendolia got me booked into a tim Can’t remember everyone’s name but all were extremely polite and helpful. I recently hit a deer and Serena and John Mendolia got me booked into a time slot and assured me all repairs will be made ASAP. More
by jjcrandall0
June 22, 2023
I am very impressed. Frankly, the level of professionalism I experienced is not typical anymore in the service industry. I will be seeking their services in the future. Frankly, the level of professionalism I experienced is not typical anymore in the service industry. I will be seeking their services in the future. More
by rbelise
Employees Worked With
John Mendolia, Shelly Manwarren
June 09, 2023
Excellent work and completed on the schedule that was planned. All issues were repaired and was kept informed of any changes. planned. All issues were repaired and was kept informed of any changes. More
by jrrob2137300
June 07, 2023
Nathan was diligent in finding the car we wanted. I would recommend him to friends. I would recommend him to friends. More
by jimbob50
Employees Worked With
June 07, 2023
Jesse and the entire staff at Matthews Ford did an excellent job with our newest purchase. They always go above and beyond and take the time to go over all the new technologies in the vehicle. Would r excellent job with our newest purchase. They always go above and beyond and take the time to go over all the new technologies in the vehicle. Would recommend everyone take the little extra drive to Norwich where they will treat you like family. More
by dflcad72
June 01, 2023
Had to send vehicle back radio was hooked up trim pieces were not securely fastened. Truck was still a day away from being finished when told it was completed were not securely fastened. Truck was still a day away from being finished when told it was completed More
by ZACKAROO44
Employees Worked With
October 29, 2018
Exceeding Expectations These people are a class act. They work together so everything runs smoothly. They care about their customers and are thoughtful and polite. You can d These people are a class act. They work together so everything runs smoothly. They care about their customers and are thoughtful and polite. You can depend on efficient and fast service for your vehicle without being rushed through. They take time to listen and also explain. Great people. More
by Pljames24
Employees Worked With
Glenn Hatfield
June 28, 2018
buying a showroom new car was easy and simple I was looking to buy used , but the sales rep and finance manager made it easy, simple and in the end less expensive over all than buying the used mo I was looking to buy used , but the sales rep and finance manager made it easy, simple and in the end less expensive over all than buying the used model i was looking for. The sales rep was knowledgeable and helpful in answering all my questions and concerns in addition to being very friendly and personable. The finance rep made sure to get me the lowest rate possible. More
by angelo21865
Employees Worked With
Nathan Gordon
