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Maus Nissan - Service Center

New Port Richey, FL

4.6
1,568 Reviews

1,568 Reviews of Maus Nissan - Service Center

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November 25, 2019

Amazing staff Love you guys and gals, always friendly and happy to help also happy to take care of you so you don’t have to wait. Always work is done in a timely ma More

by Lcarter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aldo Rrethatakaj, Trevor Gorhan, Katrina Atkinson
Nov 25, 2019 -

Maus Nissan responded

Thank you for the amazing review, LCarter! We appreciate your business, and we are grateful to have you as a part of Our Maus Family! Thanks again, and have a blessed day! - Paul DaRocha, Loyalty Manager

November 25, 2019

Visit Routine service and warranty work completed in a timely manner, complimentary car wash, comgortable editing area, very friendly staff checked to see More

by pacerracers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2019 -

Maus Nissan responded

Thank you for the great review, Pacerracers! We appreciate you being a part of our Maus Nissan Family! Have a blessed day! - Paul DaRocha, Loyalty Manager

November 22, 2019

Poorly Been there twice and they can’t find the problem basically telling me to go elsewhere and don’t even try to help pay for it. Offered to sell me a Nis More

by Alruch
Recommend Dealer
No
Employees Worked With
John Thorne
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 22, 2019

Warranty work and oil change Dropped off 2018 Rougue for routine oil change and recall notice. Also had problem starting the vehicle, Drew authorized a loaner vehicle while servi More

by Feemitch1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Drew Ruggiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Kazary
Nov 22, 2019 -

Maus Nissan responded

Thank you for the 5-Stars, Feemitch1! We appreciate the opportunity to take care of your vehicle and provide you the 'Maus Difference!' Welcome to the Family! - Paul DaRocha, Loyalty Manager

November 22, 2019

Keeping me informed Was not happy with my service manager. Two missed appointments and then took over 45 minutes to pay my bill and then only after I had to call twice a More

by gkous419
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Katrina Atkinson
Nov 23, 2019 -

Maus Nissan responded

Gkous419, we apologize if you had anything less than a truly exceptional experience with us. Normally, we follow a well-rehearsed process to serve our guests, but sometimes hiccups do occur. We would need more information to address your specific concerns, so please contact me directly, and I will see what can be done to help you. Thank you, and have a blessed day! - Paul DaRocha, Loyalty Manager, 352-403-4811

Nov 25, 2019 -

Maus Nissan responded

Gkous419, we apologize if you had anything less than a truly exceptional experience with us. Normally, we follow a well-rehearsed process to serve our guests, but sometimes hiccups do occur. We would need more information to address your specific concerns, so please contact me directly, and I will see what can be done to help you. Thank you, and have a blessed day! - Paul DaRocha, Loyalty Manager, 352-403-4811

November 22, 2019

Awesome Every time i need something they are always ready and knowledgeable to make it happen. I would Always recommend them. Never a hesitation from them. More

by Mdickey25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Nov 22, 2019 -

Maus Nissan responded

Thank you for the great review, Mdickey25! We appreciate the opportunity to serve you and your vehicle! Thanks for being part of Our Maus Nissan Family! - Paul DaRocha, Loyalty Manager

November 18, 2019

Oil change You recently modified the waiting area to accommodate an office for a Maus employee. I usually spend my 2 hour oil change to get some work done in yo More

by gl3hem0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jennie Acosta
Nov 19, 2019 -

Maus Nissan responded

Thank you gl3hem0, for taking the time to provide us your feedback. Your concerns are being addressed with our service director, and we will look into what can be done to better accommodate our guests. Thanks again, and thank you for being a part of our Maus Family, have a blessed day!- Paul DaRocha, Loyalty Manager

November 18, 2019

Great Service Sunday, we noticed an alert, Air psi was at 26 for all tires, we stopped at Maus New Port Richey, Armando greeted us and took our car and had the ti More

by kookenmail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando Marrero
Nov 19, 2019 -

Maus Nissan responded

Thanks for the great review, kookenmail, and thank you for recognizing Armando. What a great example of our 'Maus Difference!' Welcome to the Family! - Paul DaRocha, Loyalty Manager

November 18, 2019

Thanks Discouraging coming in to get my car fixed. Told the salesman that I had bad credit but he got my hopes up and had me look at newer cars. Turns out I More

by allen26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Bosse, Tiffany Norori
Nov 19, 2019 -

Maus Nissan responded

Thank you for taking the time to leave us a review, Allen26. While not every interaction ends in a car deal, every opportunity is a chance to share with our guests a little bit of who we are, and that we are here to help. Management is going to take a second look into your deal, to see if anything was missed, and if we can get you into a new vehicle, you will be the first to know! Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

November 18, 2019

Service Visit Overall the service was great, they are efficient in what they do. Everyone was very friendly and tried hard to get my car serviced and back on the ro More

by Janayafox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Nov 19, 2019 -

Maus Nissan responded

We appreciate the 5-Stars, Janayafox! Thank you for recognizing our service team, and for being a part of our Maus Nissan Family! - Paul DaRocha, Loyalty Manager

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