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1,483 Reviews of Maus Nissan - Service Center
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June 20, 2019
Long wait Made 8 am appointment for oil change. Arrived at 7:50, checked in and let them know I would be waiting. I got out of there at 11:30 am, a 3 1/2 hr wa Made 8 am appointment for oil change. Arrived at 7:50, checked in and let them know I would be waiting. I got out of there at 11:30 am, a 3 1/2 hr wait to change oil. I was told it was ‘crazy this morning ‘. My question is why have us make appointments if it’s just pretty much first come first serve anyway. Katrina was fine, polite, sociable, and helpful. My issue isn’t with any employee, it’s the system. Again, if you schedule an appointment it would be implied there would be someone available at that time to service the vehicle right away. More
by reliewr10
Verified CustomerEmployees Worked With
Katrina
Helpful June 20, 2019
Long waiting The waiting time of two hours for a basic oil change is bad service. They don’t inform you of some basic maintenance issue like tire treads or brakes. The waiting time of two hours for a basic oil change is bad service. They don’t inform you of some basic maintenance issue like tire treads or brakes. Tell me I need a new battery and there is corrosion but don’t clean it. I had better service with my Toyota. More
by wtm005
Employees Worked With
Other
June 18, 2019
Lance was helpful Lance was very friendly and helpful. He went out of his way to ensure my experience was positive. I did wait almost 2 hours and I am disappointed that Lance was very friendly and helpful. He went out of his way to ensure my experience was positive. I did wait almost 2 hours and I am disappointed that my tires do not appear to be rotated. On my statement it shows they were rotated and the air gage numbers are the exact same (all 4 are different). I would also assume the inspection would show low air 25 while the rest are 38, 36 and 30. More
by leah2007w
Employees Worked With
Lance Johnson
June 17, 2019
Disappointed I had an oil change I scheduled online (which was convenient) for 10:15am. I was there until 1:45pm. The service advisors have always said it would ta I had an oil change I scheduled online (which was convenient) for 10:15am. I was there until 1:45pm. The service advisors have always said it would take an hour. This is now the third time and it’s taken over 2 hours for a tire rotation and oil change. 3 1/2 hours is insane. The service department seems to oversell / book and under deliver. Once my car was done, the technician/ staff member put the keys on the service advisor’s desk in which she hadn’t been at for the last couple of hours. I would’ve still been sitting there waiting if I hadn’t flagged down John and he was gracious enough to assist me. Additionally, the technician did not reset my dash or main screen to remove the maintenance message. This happened last time and suffered through it for a few months. John again was able to stop what he was doing for his customers and assist me to reset it so I could be on my way. Lack of communication, follow through and time management needs to improve. Kudos to John for his willingness to assist me. More
by JCN
Employees Worked With
Jennifer and John in Service
June 17, 2019
Goes above n beyond Went in for an oil change. After waiting a couple hours they told me I would have to take a loaner home as they noticed some issues that were prior to Went in for an oil change. After waiting a couple hours they told me I would have to take a loaner home as they noticed some issues that were prior to me purchasing the car (only had the vehicle 3mths). Concerned, they explained everything to me - apparently was a big issue that needed to be fixed ASAP. Within 24hrs I picked up my detailed car with everything better than before with no cost to me other than gas. So blessed to have purchased my vehicle at Maas n just bc of this lil experience it will absolutely make me recommend this dealership to everyone. More
by Kitcatgirl761
Employees Worked With
Jen
June 17, 2019
Very professional and polite employees They are very professional very polite and very friendly tried to go out of their way to help you means a lot ‘ and in my location it’s extremely con They are very professional very polite and very friendly tried to go out of their way to help you means a lot ‘ and in my location it’s extremely convenient More
by MANOLIS7777
Employees Worked With
John
June 17, 2019
Great service We have been Maus Nissan customers for several years. We have always been treated courteously. Service time estimates are always spot on. There is a c We have been Maus Nissan customers for several years. We have always been treated courteously. Service time estimates are always spot on. There is a comfortable seating area while you wait & refreshments to enjoy. Drew & Katrina are very knowledgeable service reps. More
by Rogue
Employees Worked With
Katrina Atkinson
June 17, 2019
Maus Care service Arrived at my 8am Saturday morning appointment and was still number 11 in line. Took the usual one hour and 45 minutes to complete the free included s Arrived at my 8am Saturday morning appointment and was still number 11 in line. Took the usual one hour and 45 minutes to complete the free included services, oil and filter change and tire rotation. Typically the same time if I drive in without an appointment. Service personnel are pleasant and easy to work with. Thanks John.. 😁 More
by IMBigboy1
Employees Worked With
Don't know John's last name or the person who took all my info at the vehicle. , Carrie Poulsen
June 15, 2019
Oil change and tire rotation My first visit for service after purchasing 2018 Altima. Warm greeting and made comfortable in waiting area. Loved that they hand washed my vehicle u My first visit for service after purchasing 2018 Altima. Warm greeting and made comfortable in waiting area. Loved that they hand washed my vehicle upon completion of service. More
by latetrouge
Employees Worked With
Jennifer in service
June 14, 2019
My favorite dealership Great service as always. John Thorne, our service advisor is awesome. The speed of service by the techs could be improved, especially when you had an Great service as always. John Thorne, our service advisor is awesome. The speed of service by the techs could be improved, especially when you had an appointment. Oil change and a couple small things should not take 2 and a half hours. More
by Rogue17
Employees Worked With
John Thorne
