Mazda Roseville - Service Center

Salesman Chris Alaman was excellent to work with and the dealership was happy to take my all cash money. The service department is ridiculous, my brand new CX90 had a hybrid battery issue at 18,000 miles dealership was happy to take my all cash money. The service department is ridiculous, my brand new CX90 had a hybrid battery issue at 18,000 miles and the vehicle had multiple recalls and they said they would have my vehicle for several weeks waiting for a new battery. They gave my wife a 5 seater and didn’t have an equivalent CX90 to give me as a loaner. I have a large family and bought an eight seater for a reason. I had to make multiple complaints to the dealership to get an equivalent CX90. The service department is unprofessional and extremely rude. When I picked up my CX90 after several weeks someone had vandalized the windshield with multiple key scratches. Unbelievable, pretty shocking frankly. I told the manager they are good at selling cars but absolutely terrible at customer service and told him I would be filing a formal complaint with Mazda corporate in regards to the vandalism. Crazy that I’m even writing this. The only level headed professional I delt with at the dealership was Wynette. Jason as the general manager was rude and unprofessional and Bobby the service manager was next level rude. I won’t ever be back and do not recommend Mazda of Roseville sorry to say. The sales experience was 5 star but I wish there was a no star option for the way their staff treated our family. More

My last two car services were handled by Niki without a hiccup and efficiently. The first one was last minute, but she was able to squeeze me into a slot so my car would be ready for a trip I had planned. hiccup and efficiently. The first one was last minute, but she was able to squeeze me into a slot so my car would be ready for a trip I had planned. My last service was also very efficient, she checked the car in and handled the rest herself. All I had to do was drop the car, and pick up once I received the call and video explaining the service done to my car. I love her friendly demeanor, efficiency and customer service attitude. Before her I've had five other service advisors pushing a sale for extra and unnecessary services/accessories -at two different Mazda dealerships. And so far these last two services were the least stressful and pleasant experiences. Thank you Niki! And you too Bobby -keep up the hard work! I will keep coming for many years. :) More

Excellent experience, start to finish! I always go there for service on my car. Super nice staff and professional too. I always go there for service on my car. Super nice staff and professional too. More

The service was great. Chris went out of his way to help me—exceeded my expectations. Chris went out of his way to help me—exceeded my expectations. More

Very prompt desk service with my appointment. The Rep was extremely helpful in answering all my questions. After my module updates some changes were noted. They immediately reacted to my issues i The Rep was extremely helpful in answering all my questions. After my module updates some changes were noted. They immediately reacted to my issues in the most helpful and curious manner and reset all displays to my preferences. One of the best service experience ever! More

Every time I get service done here, I always leave with a smile on my face. smile on my face. More

Zero Stars to Roseville Mazda Service Center! !!!! My wife and I dropped off my 2019 CX-9 on June 5th due to an overheating problem. It was diagnosed with a broken cylinder head and the estimat !!!! My wife and I dropped off my 2019 CX-9 on June 5th due to an overheating problem. It was diagnosed with a broken cylinder head and the estimated time of repair was 3 weeks and covered under the warranty. Went back to the dealership and got a loaner car. The service rep almost gave me the wrong car. I was looking at the paperwork and telling her none of the information on my paperwork matched the car she was trying to give me. Once she realized that we were right, she got the right keys for us. We treated the loaner car like it was my own vehicle. When the CX-9 was fixed, my husband picked it up and discovered a big chip of paint missing from the drivers side door. He brought it home. I drove it that evening and my oil light came on. I called the next morning to mention the chipped paint and my oil light. They tell me to bring it back. I leave the CX-9 again and I tell the people in the office I know nothing will be done about my paint because they are running around trying to figure out what to do. They don’t have the walk around paperwork for my car. Nothing to determine that the chip was there or not there (it wasn't) when we dropped it off. The manager never came out of his office to talk to me. The Service Center Staff said the Manager will be out to talk to me but he never came out from behind his desk. I told the guy behind the counter I need another key if you aren’t going to fix my paint. The manager calls me a few days later and tells me the oil was low because of a complimentary oil change they did but they didn’t put enough oil in to compensate for the oil filter. You would think a service center that probably does a lot of oil changes would know to compensate for that. The Manager said we could have just added a quart of oil ourselves. He also said that they can't give me a key, that they will have to fix the paint if they damaged it. During the conversation he says he doesn’t know where my lack of trust is coming from and that there are cameras everywhere. They say they didn't chip the paint. He will have to talk to the technician that worked on my car and watch all the video from the 3 weeks my car was there. I go back for my car and pick it up from the oil change and tell the people in the office that I would like the see the video of my car getting dropped off where you can clearly see there is no chip in my paint and then show me the video of my car at pick up because it was easy to see. This paint was not like this when I brought my car in for service. I got an email from the manager saying my story doesn’t make sense and says I wouldn’t believe him even if he showed us the camera footage that they did not do it so he will fix my paint. I bring my CX-9 back again August 15th at night and leave it there. This time they do a walk around and mark all scratches. This was the only time I saw the "so called manager", who didn't say a word to me and walked right by me to go out and take pictures of my car. Not even a "Hello". couple days later, I get an email from the manager saying they can’t fix my paint, they just made it look better than it did so he will program a new key for me and I can pick it up Saturday. So Saturday august 19th I picked my car back up again and I feel like I got screwed over! I have all the emails from the manager. to show what he said and that He treated my wife and I like liars and cheats. It was a simple thing to prove and they wouldn't listen on how to prove that they didn't do it. But they couldn't prove it. So they treat us like garbage. The Manager should not be a manager. The one guy who works in the service department was more of a manager trying to help and fix the problem than the actual manager. I get there was a lot of mess ups and they don't want to take the blame for it. I guess Mazda doesn't care about their customers once they spend $45,000 on a car. I used to love my car. now it just pisses me off. More

Absolutely the worst place to do business with. Great salesmen, but after that, you'll be dealing with terrible people. They are not open and honest, they have terrible customer service, and they d Great salesmen, but after that, you'll be dealing with terrible people. They are not open and honest, they have terrible customer service, and they do not stand by what is right. I've had a ton of issues with them since I got my car, which I love, and it's only gotten worse. Don't do business here you'll regret it every day. And to the owners, no need to reply with some lame dishonest reply and no need to ask me to remove my review again, as I will not. You've proven you are not a good business and I'm speaking the truth. More

Purchased my Mazda at this dealership (2011) and continue to have it serviced by them. They have managed to combine both Automobile Service with "Customer Service" Service Department staff (Allison Banks) d to have it serviced by them. They have managed to combine both Automobile Service with "Customer Service" Service Department staff (Allison Banks) did an excellent job of quoting costs & options for now & future service. Very helpful staff & technicians to work with. More

Brandon in the Service Department went above and beyond to work with me and my insurance provider. He was extremely helpful from beginning to end, keeping me updated and ensuring that I was informed throug to work with me and my insurance provider. He was extremely helpful from beginning to end, keeping me updated and ensuring that I was informed throughout my entire service on my Mazda. He was very professional, sincere and accommodating. My car was finished on time. Great experience during a difficult time. More