McDavid Ford

I was interested in pursuing a truck that was in service waiting for a part and after a month of back and forth with the sales team and sometimes waiting for days for them to respond to my questions they ga waiting for a part and after a month of back and forth with the sales team and sometimes waiting for days for them to respond to my questions they gave me a very low number for my trade with no explanation where that number is coming from. Unfortunately, I had to deal with them because they had the truck that I wanted. After all, this was very bad experience. More

Ordered a new vehicle from Ford thru this dealer. Sales person would not guarantee price would be at MSRP in writing, only verbal. I went thru with the deal, but when asking for a trade-in assessme Sales person would not guarantee price would be at MSRP in writing, only verbal. I went thru with the deal, but when asking for a trade-in assessment they low-balled my trade and made up a list of "needed repairs" that were estimated to cost about 2-3X what was true (even if the repairs were actually needed, which they mostly weren't). New vehicle was delivered, sold to me at MSRP as discussed, but I did my trade thru Carvana (they paid $7500 more that McDavid offered). Just not a joyful experience overall - won't go back again. More

I have bought a vehicle (Ford Expedition 2019) on August 12, 2023 from McDavid Fort worth. The car was missing the middle row middle seat. The salesman Tek Doko has informed me that the seat has been ordere 12, 2023 from McDavid Fort worth. The car was missing the middle row middle seat. The salesman Tek Doko has informed me that the seat has been ordered but not delivered yet and he gave me the option to put it in myself or the dealership can take care of that and due to the dealership is almost one and half hour away from me, I asked him to ship it to me and I will put it in (install) myself. The Salesman added a document to his file that the dealership owes me the middle seat. when they gave me all the documents they did not add this page/document to the documents they mailed to me. anyway I gave the salesman almost 3 months before I gave a him a call and asked for the Seat, he did not know what I am talking about it and he totally forgot about it but he checked my file, he found the owe me document and he informed that they have not ordered yet but he will ensure to get the seat ordered on that day which is I think was back on November 2023. I have left a google review and they replied to me and asked me to call Ali Benli or Brian Bertschy . I have called both of them and none answered my call, I left a Voice message and both ignored it. I can't imagine a dealership like yours treat their customers like this. I will keep escalating, calling and reach out to McDavid Corp or Ford itself until I get my issue addressed and resolved. Please help a client that trusted you and left multiple dealerships and drove 100 miles to buy from you. Thanks, Mohd Alatrash More

ABSOLUTE WORST customer service experience I ever encountered. Took them over 4 months to complete work on my vehicle, the majority of which was due to their own ineptitude. Completely impossible to encountered. Took them over 4 months to complete work on my vehicle, the majority of which was due to their own ineptitude. Completely impossible to connect with anyone by phone or text and all requests for updates and information are simply ignored. Literally had to show up at the dealership in person to get any information (and I live 1,000 miles away). Anytime that information was provided, it turned out to be an outright lie. They even tried to not honor the existing warranty on the vehicle. On the verge of being fraudulent. Would give them zero stars if I could. AVOID AT ALL COSTS. More