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McGee GMC of Charlton

Charlton, MA

4.1
142 Reviews

104 Sturbridge Road

Charlton, MA

01507

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142 Reviews of McGee GMC of Charlton

June 19, 2012

Over the weekend I visited this dealership to purchase a new vehicle and would like to let potential customers know about my experience. Buyer be aware of this dealership. They are underhanded and change d More

by scaredoff1
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
tom and brian
Jun 20, 2012 -

McGee GMC of Charlton responded

At Patriot Buick GMC we highly value customer service and do our best to provide a truly exceptional experience for each and every customer. Based on your review, you did not share that experience and that is very disappointing to us. I would love to work with you to resolve any issues with your experience at our Dealership. Please feel free to contact me at 413-570-1317 or email me at meastkrull@tommycarmgt.com Best regards, Michelle East-Krull

May 23, 2012

Rebecca made my vehicle service experience extremely comfortable. Her professionalism and knowledge was second to none. I would recommend the service department at Patriot Motors to anyone. More

by Mike Deso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Hutchings
May 23, 2012 -

McGee GMC of Charlton responded

Mike, Thank you for your review. Always happy to hear that Rebecca makes our customers feel comfortable and that you will recommend us.

May 10, 2012

Rebecca is the best service person I have ever dealt with anywhere. She is friendly, knowlegable, and always looking out for the customer's satifaction. I stopped by on a rainy eve May 9, 2012 because my w More

by Judith E Tryba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Hutchings
May 11, 2012 -

McGee GMC of Charlton responded

Judith, Thank you for taking the time out of your busy schedule to write such a nice review. Rebecca and the rest of the team all do their best to help everybody out. I will make sure that they see your kind words.

April 29, 2012

This is the worst dealership I have ever been to. It's not the sales person because I'm sure they only do as they are told. Very pressured and rushed. I came along with someone buying from them and they w More

by sgregis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Apr 30, 2012 -

McGee GMC of Charlton responded

Thank you for writing your review. I am sorry to hear that you were less than completely satisfied with us. If you could have your friend give me a call at 413-774-3121 I would like to see how I can help change that impression. My name is Shawn Vieira I am the eCommerce Director.

April 15, 2012

I have never had a better experience with a service team than I have here. The staff is friendly and knowledgeable. They all take the time to explain everything and have incredible patience with those of More

by Kimba2964
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 16, 2012 -

McGee GMC of Charlton responded

Kim, Thank you so very much for your kind words. We appreciate any customer feedback and love to hear that our efforts are appreciated. Our goal is to make every customer's experience with us an enjoyable one and I'm glad to hear that you thought Rebecca did a good job of that with you.

March 21, 2012

called for service on a recall situation and got the run around, the phone merry go round that is....finally they just hung up. Tried twice with same result...not again More

by charles124
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
don't know
Mar 22, 2012 -

McGee GMC of Charlton responded

I must apologize, we were having a new phone system installed, please give us a call back today, everybody has been properly trained on how to answer and transfer calls. Our number is 508-765-1000

March 08, 2012

Guaranteed price of car over the phone. Drove 40 miles to buy and then they added $250 to the price. Complete ripoffs. Not honorable at all - General manager made the decision. Salesman asked - you'll walk f More

by coldpad1
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom Sullivan, Brian O'Keefe
Mar 08, 2012 -

McGee GMC of Charlton responded

Hello @Coldpad1 (I don't know your actual name,sorry) Patriot participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at Patriot. Please give me a call at 1-413-774-3121 my name is Shawn Vieira I am eCommerce Marketing Director.

February 14, 2012

I brought my 2006 Pontiac Grand Prix into Patriot for a check engine light. While diagnosing that problem, it was discovered that my car needed a major front end re-build and there was a coolant leak. Th More

by Nutterbutter
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca
Feb 14, 2012 -

McGee GMC of Charlton responded

Feb 14, 2012 -

McGee GMC of Charlton responded

Thank you, for your kind review. Rebecca is a true find and we are glad to have her on our team. She does go above and beyond, and always puts customers first. I am glad to hear that you were pleased with both her and Patriot Buick GMC. Thanks again.

February 07, 2012

My husband and I have had nothing but great service from patriot. I will recommend them to everyone. Customer service is amazing. Friendly, helpfull staff. Rebecca takes care of all our needs. More

by Mrprch0222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca hutchins
Feb 07, 2012 -

McGee GMC of Charlton responded

Thank you for the kind words. We always try our best. Follow us on facebook at www.facebook.com/charltonpatriot

February 07, 2012

I took my chevrolet silverado truck for service and repair and have never been so pleased with the service I received from Rebecca and her staff. More

by Mattyp78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca
Feb 07, 2012 -

McGee GMC of Charlton responded

Thank you, it is always encouraging to hear positive comments from our customers.