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McGovern Chrysler Jeep Dodge Ram

Newton, MA

4.8
616 Reviews

777 Washington Street

Newton, MA

02460

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Showing 616 reviews

January 25, 2024

Loan was great to work with! She was pleasant and extremely helpful. Thank you Loan. More

by richardcarver02459
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No one else
January 11, 2024

Their customer service is severely lacking. I have personally witnessed certain employees being selective with who they treat well and who they don’t. I wouldn’t reccomend this place to anyone More

by Katielouidor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/a
Jan 16, 2024 -

McGovern Chrysler Jeep Dodge Ram responded

Hi Katie, thank you for leaving a review, we appreciate your feedback. Here at Mcgovern Jeep, we value our customers and strive for a top-level customer experience. It seems like we missed the bar here and would love the opportunity to make it right. I know you spoke to Kevin and we were able to fix the issue with the radio during your last visit. If there is anything else we can do to turn the experience around please reach out to me at your earliest convenience, I can be contacted at 617-454-2946 or via email: freal@mcgovernauto.com. Thank you. Frank Real General Manager

January 11, 2024

The dealership is very good for servicing my jeep. They always do a good job except the service is too expensive.. More

by sakinfolarin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Brouillard
Jan 12, 2024 -

McGovern Chrysler Jeep Dodge Ram responded

We appreciate your feedback and are glad to know you're satisfied with the quality of our service at McGovern Chrysler Jeep Dodge Ram Newton. We understand concerns about cost, but please rest assured we aim for competitive pricing while maintaining high standards. Thanks again!

January 09, 2024

Nice salesperson, great service! I had very nice experience buying my jeep.The salesman was very knowledgeable and made everything easy purchasing my first Jeep. More

by Ihorovitz13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jash
Jan 09, 2024 -

McGovern Chrysler Jeep Dodge Ram responded

We're delighted to know you had a great experience buying your first Jeep from us at McGovern Chrysler Jeep Dodge Ram Newton. Thanks for the review and enjoy your new ride!

November 29, 2023

Have been a customer for years. ....excellent service! Never disappointed. Service technician Loan Pham is the best....she's always knowledgeable and trustworthy. More

by bbugati
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Loan Pham
Nov 30, 2023 -

McGovern Chrysler Jeep Dodge Ram responded

We're so glad to know you've been with us for years and continue to enjoy our service at McGovern Chrysler Jeep Dodge Ram Newton. We'll pass your compliments on to Loan Pham, she's indeed a gem in our team! Thanks for the review!

November 28, 2023

Brought the Jeep in for a coolant flush and paid approx $175. Left and smelled coolant for a few weeks before bringing it in for a redux. The car was NOT leaking coolant prior to the flush. After service l More

by Never Again
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
na
Dec 08, 2023 -

McGovern Chrysler Jeep Dodge Ram responded

We are sorry to hear you did not have the best experience with us. Here at McGovern Chrysler Jeep Dodge Ram of Newton, we strive for the highest level of customer service and it seems like we may have dropped the ball here. We would love to get a better understanding of what happened, not only for an opportunity to make it right but so we can avoid this from happening again in the future. At your earliest convenience, please reach out to our General Manager Frank Real at 617-454-2952, or via email:freal@mcgovernauto.com. Thank you.

November 24, 2023

Fast turnaround during holiday chaos greatly appreciated. Friendly service and glad to have my car running well again. More

by Ann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rahul
Nov 27, 2023 -

McGovern Chrysler Jeep Dodge Ram responded

Ann, we're glad to know you appreciated our efficient service during the busy holiday season at McGovern Chrysler Jeep Dodge Ram Newton. Thanks for trusting us with your car!

November 20, 2023

Great people make for a great experience. Great communication about each item needing attention. No pressure, just explanations. More

by Laredo80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Loan, Rahul
Nov 21, 2023 -

McGovern Chrysler Jeep Dodge Ram responded

We're glad to know you had a great experience with our team at McGovern Chrysler Jeep Dodge Ram Newton. We always aim for clear communication and no-pressure service. Thanks for the positive feedback!

October 20, 2023

Loan is terrific! She knows her business and made it easy. I waited for the service and the car was complete as promised. Great service More

by fred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Loan
Oct 20, 2023 -

McGovern Chrysler Jeep Dodge Ram responded

Hi Fred! We're glad to know that Loan provided you with terrific service at McGovern Chrysler Jeep Dodge Ram Newton. Thanks for your feedback and trust in us!

October 17, 2023

Loan is amazing! Outstanding customer service: responsive, flexible, customer-first attitude. Competent analysis and issue resolution. More

by Matthias
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Loan Pham
Oct 17, 2023 -

McGovern Chrysler Jeep Dodge Ram responded

Matthias, we're so glad to know that Loan provided you with such excellent service at McGovern Chrysler Jeep Dodge Ram Newton. We appreciate your feedback and look forward to assisting you again in the future!

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