McGovern Ford of Framingham

Service was prompt and professional. They noticed other issues with my vehicle and repaired during my visit so I did not have to come back and reschedule. issues with my vehicle and repaired during my visit so I did not have to come back and reschedule. More

Just turned in my car and bought a great car from Justine. Very fast and easy transaction. Justine was terrific - knowledgable, respectful, supportive and not pushy. She even delivered the car and go Justine. Very fast and easy transaction. Justine was terrific - knowledgable, respectful, supportive and not pushy. She even delivered the car and got it inspected for me. Best car buying experience yet. Painless. Thank you Justine! More

The salesmen were very helpful and knew what they were doing. They were very friendly too, and showed us different cars our daughter was interested in. doing. They were very friendly too, and showed us different cars our daughter was interested in. More

One of easiest new vehicle purchase experiences. I will be back when it is time to purchase another van. Highly recommend McGovern for your next Ford purchase. be back when it is time to purchase another van. Highly recommend McGovern for your next Ford purchase. More

Nice fast service on the recalls kept me up-to-date on the repairs that we need for my vehicle very fair prices for what needed to be repaired in my car I had a great experience customer service was wonde the repairs that we need for my vehicle very fair prices for what needed to be repaired in my car I had a great experience customer service was wonderful they explained everything that needed to be done. More

The service department at McGovern Ford is top notch, They always take great care of our cars. The prices are fair at work quality is the best they always wash the cars great team great people great prod They always take great care of our cars. The prices are fair at work quality is the best they always wash the cars great team great people great product More

Unfortunately I had a horrible experience. I went to the dealer for the exact truck I wanted I didn’t need it I wanted it. I wish I had one shipped from TX that was 2nd on my list. Anyways the knob was mi dealer for the exact truck I wanted I didn’t need it I wanted it. I wish I had one shipped from TX that was 2nd on my list. Anyways the knob was missing from the door lock (pretty minor right?). The salesperson said nope can’t be done it was a $4500 job to replace it - $4500!!!! I luckily have a lot of car people in my family, a few clicks later it was $100 part, 2 hours labor. I’m a female but I am not dumb. I confronted him and he said it was then $3500 and it couldn’t be done still. Totally caught him in a lie.. it was pretty sleazy to do. Needless to say it took weeks to get the part because no one ever ordered it after it was “approved” Finally twice at the dealer since both times this salesperson avoided me like the plague because he knows xxxx straight he completely lied to my face. How many other woman has he done this too? Forget about being cautious about Covid they have all sorts of people wearing masks on their chins and I never saw anyone sanitize anything. I don’t know how other McGovern dealers work but this one was a disaster. I’ll never go back and I’ll never refer anyone. If you want a Ford go somewhere else! More

My service writer Dave was a real pleasure to work with. He was quick to get back to me , and very reasonable cost wise. I would recommend this dealership to all my friends He was quick to get back to me , and very reasonable cost wise. I would recommend this dealership to all my friends More

The process for buying my truck was normal. The day I picked it up I was making sure all features worked. I noticed the front camera was not working, so I called the salesman to come out and look. The picked it up I was making sure all features worked. I noticed the front camera was not working, so I called the salesman to come out and look. The service manager called me about front camera. During that call, I mentioned that the windshield had a crack (which I noticed right before he called me, and I immediately pulled over and took a picture of the crack, so it would be timestamped). Service manager did not seem to think fixing the windshield would be a problem. I brought it back a week later to have these problems fixed. Upon bringing it back, I informed them of yet another problem. My taillight was cracked. What a waste of time this trip was. I left work early to go drop it off. Four days later, I went back to pick it up. The part needed to fix the camera was said to be on back order and they refused to fix my windshield. They refused to fix the taillight because it was not considered damaged, yet gave me a price of $1100 to fix it? Screws were left in the car. I have heard nothing back. The salesman has been zero help to me as well. He told me to call my insurance company to have the windshield fixed. On top of this, they didn't even have the truck inspected. By law, there should have been a state inspection. So now, I'm supposed to pay to get it inspected and have my insurance company fix the windshield. I paid almost $40,000 for this truck. I went an hour out of my way to buy this truck. The general manager has yet to call me back after I left several messages. This is horrible customer service. My brother in law was looking to buy a similar truck, and I recommended he not use McGovern. Their loss. More

Bought my daughters first car here and the sale man ( rocket) was outstanding, made the car shopping experience wonderful. I would definitely get another car at this location. We were in and out. the ca rocket) was outstanding, made the car shopping experience wonderful. I would definitely get another car at this location. We were in and out. the car was beautiful and clean when we picked it up we are very pleased. Thank you all again. More