McGrath Acura of Westmont

We visited this dealership to look at a pre-owned vehicle. We called to make sure the vehicle was on the lot and Sam told us it was there so we drove out from Chicago to test drive the car. When we a vehicle. We called to make sure the vehicle was on the lot and Sam told us it was there so we drove out from Chicago to test drive the car. When we arrived, Sam told us: "Oh, sorry, that car was sold this morning." Then tried to get us to look at another, more expensive car. He totally played the bait and switch on us so we asked to speak with the manager. He brought over a guy named Sean who said he was the general manager. From the get-go, Sean was rude and condescending. We asked Sean to see the paperwork to prove the car was even ever on the lot, he wouldn't show us. So we asked to see the paperwork saying it was sold. That's when he starting pulling for straws and said he didn't have that either because the customer that was buying it and that currently had the car had bad credit, so the sale was not complete. What dealer knowingly lets someone with bad credit and no financing drive off the lot with a $28k car??? He was totally lying to us. We next asked Sean for his last name and he wouldn't give it to us. Then we later found out that Sean was not the general manager as he had claimed to be, he was just another sales guy. So apparently Sam just pulled another sales guy to pretend he was the manager to avoid having us speak to his boss. Who does that??? I have owned numerous cars and this was by far the worst car buying experience I have ever had. More

Beware of this dealer. I called on a car and verified with a salesman voice to voice several times that it was there on the lot, available for me to drive. Then when I show up at the dealership it was m with a salesman voice to voice several times that it was there on the lot, available for me to drive. Then when I show up at the dealership it was magically sold but a higher priced version was available. When I asked to speak with a manager to complain he was rude and refused to even give me his full name. These are sleazy car sales techniques and this dealership should be ashamed of itself. It's ironic because I read the bad reviews of them online but they had the specific car I wanted and I figured the negative reviews might be exaggerated. They are not. I wasted time and energy getting out there in bad traffic; I hope someone else will learn from my experience and not go thru the same thing. More

So I had left my car at the dealer for the 105K service. It took longer than expected due to a couple cracked motor mounts. Well as the car was in their lot at about noon, someone went through the lot, look It took longer than expected due to a couple cracked motor mounts. Well as the car was in their lot at about noon, someone went through the lot, looking at all the cars. I guess he saw my radar detector and iPod, so he broke my passenger window and took them. This was all caught on the security camera and the dealer immediately called the cops and filed a report. The service manager assured me that all repairs would be taken care of, including the tint that was on the window, and to provide a list of what was stolen. I had nearly $700 worth of things taken from the car (normally I lock it out of sight in the glove box, but forgot this time), and the dealer is paying to replace all that, plus a little extra for the hassle. I'm a very regular customer and they certainly are doing enough to have me come back! More

BAIT AND SWITCH. Went in to trade in my old car (lease) and get a new one. Finalized a deal in person 3 days earlier, they ordered my car from another dealr and I came in to swap cars and sign the lease. $ and get a new one. Finalized a deal in person 3 days earlier, they ordered my car from another dealr and I came in to swap cars and sign the lease. $800 in "fees" tagged on last minute. Didn't fly with me. Don't even bother going tot hem, you'll up agreeing on a deal and seeing the most insane figure for "fees" right as you are to sign the lease. I've read many other reviews saying the same thing. Don't think it won't happen to you too. Go somewhere else. More

I found a vehicle posted on these guys website, when I contacted the dealer I was informed by the salesperson that the vehicle was available to come in and test drive it. Did I mention the vehicle was li contacted the dealer I was informed by the salesperson that the vehicle was available to come in and test drive it. Did I mention the vehicle was listed at really low price? I drove 3 hours to check out the vehicle and as soon as I called the salesman to tell him that I was in chicago, he informed me that the car had been sold or at least there's a deposit on it and he could not sell it. But guess what? he happened to have the same year, model, and mileage I was looking for at a higher price. As soon as he told me that, I hung up the phone on him. I did speak to him later to tell him that I purchase another car from an honest dealer, Muller's Acura. These guys are not looking to make customers happy, just to fill their pockets at any cost. Yeah I know, I said it. MULLER'S ACURA!!! They're the real thing. More

I bought a used car 4 days ago, the engine light just turned on. I called the dealership for help on this and these guys told me they wouldn't help me at all. Jerry gave me some indication that he knew t turned on. I called the dealership for help on this and these guys told me they wouldn't help me at all. Jerry gave me some indication that he knew that it had the problem but told me its mine now More

Don't believe these reviews. They are fake. The dealers have their salesman go on these websites and write bogus reviews. These guys are pure con artists. Every stereotype about shady car dealers is true have their salesman go on these websites and write bogus reviews. These guys are pure con artists. Every stereotype about shady car dealers is true regarding this dealership. I talked to the internet sales person. DIscussed the price repeatedly. It was low, so I asked her at least a dozen times in several different phone conversations. She put me on hold, came back and said her manager approved of the price. I placed a deposit, came in with a certified check and magically the price changed by thousands. The sales girl wasnt there and somehow they couldnt get ahold of her. And surprise surprise, none of the managers recalled the conversation or the price I was given. Even though I spoke with her multiple times in the prior 48 hours. The manager consistently blamed me as if I was as fault. This is classic bait and switch. It's illegal. These put garbage. Stay away. More