Mccord's Vancouver Toyota

Horrible experience with McCord's Toyota I took my Prius into Vancouver Toyota for routine maintenance, along with a possible warranty enhancement (inverter) issue. After the service center h I took my Prius into Vancouver Toyota for routine maintenance, along with a possible warranty enhancement (inverter) issue. After the service center had my vehicle for 7 hours, none of the pre-approved scheduled service work was completed and they were still “looking into” the warranty enhancement issue. Very poor communication and customer service from Shadi and Grady along the way!! If, as they claimed, they could not do the maintenance work before they figured out the warranty enhancement issue, then that piece should have been addressed at the very start of my appointment time – 8am – not “we’re still looking into things” at 3pm!! I have taken my vehicle here for years, although they are overpriced and service is typically slow, but will go elsewhere after my experience there yesterday. More

Truck Got a new truck good customer service and pricing would go back for a new one every year if I could will be back again soon. Got a new truck good customer service and pricing would go back for a new one every year if I could will be back again soon. More

Great experience with McCord Toyota I do not understand why some customers have left bad reviews. I started researching my next vehicle purchase about a year ago, with February 2018 as a I do not understand why some customers have left bad reviews. I started researching my next vehicle purchase about a year ago, with February 2018 as a target date for the purchase. In mid January, I initiated the car buying process through TruCar and USAA. Jason Weber reached out to me, and we engaged in the search for my target vehicle (2018 Rav4 Hybrid). He was great, and never pressured us to buy at any point. I negotiated a 24hr test drive, and he assisted us in finding the color and trim specifics that we wanted. This whole time, he understood that we weren't going to purchase until this month. We decided on the SE trim, and even went to the dealership specifically to look at colors. Luda, the saleslady who worked with Jason, showed us all of our options, and patiently answered any questions we had. At the same time, I was in talks with other dealerships, and getting quotes. Jason matched the best offer that we had from a different dealership, and provided it in writing. As we got closer to the purchase date, we moved it up, to the end of January. At this point, we had an even lower offer from another dealership, and while they couldn't match, they came close, and threw in something extra. We got our 24hr test drive on January 29th, and brought the car in on the 30th. Jim assisted us with closing, and he even washed the car, and filled up the tank. We closed everything within 2hrs, and drove off the lot very happy. This car has exceeded expectations for us, as we are getting almost 40mpg in rush hour traffic, and 32mpg on the highway. Thank you McCord Toyota. More

Best Sales Team Salesman Chef Jeff helped me purchase a vehicle that was perfect for my family and my budget. He knew exactly which vehicle I wanted. Professional! Salesman Chef Jeff helped me purchase a vehicle that was perfect for my family and my budget. He knew exactly which vehicle I wanted. Professional! More

Lost of trust, credibility and extremly rude customer servic We had worked with the team via email and cell to confirm and agree with the managers approval of a quote for dealership discounts and rebates on a pa We had worked with the team via email and cell to confirm and agree with the managers approval of a quote for dealership discounts and rebates on a particular vehicle where we would come in today to select. A different general manager, Nate, refused to honor that agreed price today that was approved by the manager the day before, had poor customer service, mocking an apology and saying the price we see online is a mistake and our written agreement is a mistake which they he would not honor. WORST experience ever, sales team and general manager were rude, lost credibility and are overall liars. This is NOT an honest family friendly establishment that acknowledges their mistakes nor do they seek to correct through honoring agreements/ maintaining customers trust. It is NOT ok to CHEAT, add CLICKBAIT TO your website, or LIE. More

Excellent service! We came in twice and the first time we were helped by Tyson Reed and he really took the time to help us look for what we really wanted. He spent a few We came in twice and the first time we were helped by Tyson Reed and he really took the time to help us look for what we really wanted. He spent a few hours with us even though we didn’t buy that day. He was super friendly and not what I was expecting for my first car buying experience! A few weeks later we came back and specifically made sure he was going to be there to help us pick out our new truck that we did buy! It was just overall a great experience! More

----- Purchased a 2008 corolla, overall it was good experience, no pressure, skiler was easy to work with. I like their five day return policy. Great job Purchased a 2008 corolla, overall it was good experience, no pressure, skiler was easy to work with. I like their five day return policy. Great job by skiler and Maryann in finance. Clyde More

Beware of Trading anything in at this dealer!! IF YOU ARE LOOKING TO TRADE IN YOUR CAR HERE BEWARE and READ THIS!!! Went on Vancouver Toyotas website to have my vehicle appraised. On their web IF YOU ARE LOOKING TO TRADE IN YOUR CAR HERE BEWARE and READ THIS!!! Went on Vancouver Toyotas website to have my vehicle appraised. On their website they are endorsed and affiliated with Edmunds used car trade in value. I presented them with what their own websites numbers gave me and they were not willing to honor them. I was offered thousands less (5k to be exact). This is for a 2017 car with 7k on the clock. As a consumer we are supposed to trust what is on a merchants website and are supposed to feel safe with the methods they use to conduct business. STAY AWAY FROM THIS DEALERSHIP! They don’t honor prices given on their own website!!! Plenty of other Toyota dealerships out there! Do your research! Thanks,Kayvon More

Bought a 2017 Highlander Today was the second car that I have bought from Jeff Williamson (Chef Jeff) no pressure and extremely easy to work with. We love our cars. 2014 Corol Today was the second car that I have bought from Jeff Williamson (Chef Jeff) no pressure and extremely easy to work with. We love our cars. 2014 Corolla and now this one. More

The Service Department lies to the customer!!!!! They told me (a bold faced lie) that my wife signed the estimate for the diagnostic charges. No paperwork was ever signed by her :( Dishonest service They told me (a bold faced lie) that my wife signed the estimate for the diagnostic charges. No paperwork was ever signed by her :( Dishonest service department. More