Mercedes Benz of Albuquerque

Wonderful experience purchasing a new GLC 300 Mercedes Joe and C.J. made purchasing a new vehicle enjoyable. My husband and I usually purchase cars together and this was my first time by myself. Joe was v Joe and C.J. made purchasing a new vehicle enjoyable. My husband and I usually purchase cars together and this was my first time by myself. Joe was very helpful going over the entire systems of the car. Lots of gadgets!! All paperwork was maticulously executed and done in a timely fashion. I will send referrals. More

Have been waiting over a year on service recall Mercedes notified me of a recall, I was told to make an appointment when parts came in. This took months, then I took it in and they were the wrong p Mercedes notified me of a recall, I was told to make an appointment when parts came in. This took months, then I took it in and they were the wrong parts. Now it has been over a year and no word. The service department from prior routine service is horrible. I think the work they do is acceptable but the appointment making, picking up the vehicle, constant texts about how happy they are to serve is mind boggling.. Not a good experience. More

Service mis diagnosis On my Mercedes SL 600 they have missed diagnosed a service repair three times. It is cost over $7000 and they still will not give any compensation f On my Mercedes SL 600 they have missed diagnosed a service repair three times. It is cost over $7000 and they still will not give any compensation for their misdiagnosis they want another 5000 for new coils. I live 170 miles away they won’t even give me any type of compensation for the miles I’ve had to travel and load the car onto a trailer to bring back to their service department because their misdiagnosis . More

Try to buy a Mercedes, no sales call back Wanting to buy a new Mercedes could not find a sales person then once we did they never called us back we are interested in buying a new car and trad Wanting to buy a new Mercedes could not find a sales person then once we did they never called us back we are interested in buying a new car and trading in one of Our Cadillacs no one ever helped us. And then we asked about a certain car they said it was sold come to find out it wasn’t sold it all. More

Never thought I would buy brand New Sales people were outstanding, responsive and perceptive to my desires.After sales they took considerable time to help set up audio, Bluetooth and get Sales people were outstanding, responsive and perceptive to my desires.After sales they took considerable time to help set up audio, Bluetooth and get me operational and comfortable with the controls including follow up visits. The experience will encourage follow up business More

Patience paid off Brought my '15 Renegade Villagio (Sprinter 3500 Chassis 3.0l Turbo Diesel) in for the dreaded DEF light countdown. Had a 7:30 appointment, I'm an old Brought my '15 Renegade Villagio (Sprinter 3500 Chassis 3.0l Turbo Diesel) in for the dreaded DEF light countdown. Had a 7:30 appointment, I'm an old hippie...luke warm reception. Sprinter tech was a no show for several hours, communication could have been better. Caught a shuttle ride to wait out the process. Was notified they'd need it overnight and some add'l road miles would be necessary. Contents of the 25'er were strewn about, appeared to have been cowboy'd a bit. Maybe I'm overprotective our $130K+ 2nd home. Regardless, I got the call around 2 the next day that she was all fixed. They did a great job to diagnose and replace older gen. failed NOX sensors. Received a better reception when picking it up (wife in tow may have precipitated that) ;) All covered under warranty, cost me 1/2 a tank of fuel for the "testing". All in all..that's pretty cool. Taking a star away as I thought communication could have been more timely, and the road miles should have been driven with a little more care. I'll go back if and when I need service/maintenance and be glad to work with Leland. Hope this review proves helpful to someone on the fence. More

My experience This was a great experience, I was told that they would take care of me and they were. Professional and courteous throughout the entire process. I This was a great experience, I was told that they would take care of me and they were. Professional and courteous throughout the entire process. I feel very Comfortable Calling about any concerns or question. Good job everyone, and thank you Carmen More

Kept us on the road and on time Just a note to let you know how great it was to deal with your MB Service Writer, Leland Haun. My wife and I are on a trip from our home in Washing Just a note to let you know how great it was to deal with your MB Service Writer, Leland Haun. My wife and I are on a trip from our home in Washington State through Nebraska to visit our daughter and then on to Arizona to meet friends. Shortly after leaving central Nebraska, in the middle of nowhere, we encountered a dramatic loss of power with our 2014 Spinter/Roadtrec motor home. We contacted Mercedes Road Service and were given several options for repair locations, including Denver and Santa Fe. We had the weekend to make the trip with everything closed at that time so chose to slog on to your site in Albuquerque. It was the right choice to make. We were parked in front of your service doors at 7:30 Monday morning when Leland came out to meet us. I explained our dilemma. Leland is the most caring Service Writer I have ever encountered, surpassing the dealership that we have used for all of our Mercedes products over the years. I had obsessed on the issue all weekend and expected to spend several days waiting on parts with nowhere to stay. Leland assured us that all would be worked out and took the extra time to make sure we were comfortable in your waiting area. He was correct and unbelievably we were on the road by 9:15. We cannot say enough about his above and beyond attitude representing your Mercedes Benz dealership. Attitude can make or break a dealership and My opinion is that you should clone his. More

Excellent Experience, Cool Car! I'm on my 4th SUV purchased from Mercedes in Albuquerque. Each time I enter the dealership, I'm greeted by people who know my name, are courteous and I'm on my 4th SUV purchased from Mercedes in Albuquerque. Each time I enter the dealership, I'm greeted by people who know my name, are courteous and professional and go above and beyond. I feel appreciated and respected. And I love my GLK! Thanks to everyone at Mercedes Albuquerque for a great experience. More

Excellent sales experience Coming from New England I was a bit leery regarding the service of my CLS550. Upon visiting Mercedes Benz of ABQ I was treated to the customer servic Coming from New England I was a bit leery regarding the service of my CLS550. Upon visiting Mercedes Benz of ABQ I was treated to the customer service to which I was accustomed. In short I decided to purchase a new Mercedes. Billy Hines was an excellent sales rep. He and Stu (sales mgr.) were most accommodating regarding test drives, trade-in value, etc. There were no excessive sales phones calls or pressure. They were willing to work with me regardless of a decision to purchase or maintain my current Mercedes. In essence we developed a business relationship focused upon the long term and not simply the sale of another automobile. More