Mercedes Benz of Albuquerque

Mercedes Benz of Albuquerque
8200 Pan American NE
Albuquerque, New Mexico 87113
(888) 253-3816

Manufacturers: Audi, Mercedes-Benz, Porsche

Need a New Car?

Local Certified New Mexico Dealers

Dealership Amenities
There are no Amenities listed for this dealer yet. Dealer Amenities are for Certified Dealers.


Twenty-Four Month Rating: 4.9/5
12 Reviews
Mercedes Benz of Albuquerque

Overall Score: 5 Star Rating4.9



About Mercedes Benz of Albuquerque
Certified: Mercedes Benz of Albuquerque

Learn more about our Certified Dealer Program and
Free Vehicle Leads

* Active Certification Seal
* Free Vehicle Leads
* Free Classified Ads
* Free Rating Reminder Cards


santy
3/16/2012 1:53:04 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Robert Fletcher, Robert Estrada and Jeremy Curtos

My Review of Mercedes Benz of Albuquerque:
I got a used SL65 for my dad from a none M-Benz dealer in Chicago, over internet
the vehicle was ship to me unseeing, i was told that the it was in excellence condition but when I got it, it did not meed my expectation for that reason I took it to M-Benz of ABQ
and i explained to them my issue, their all did their best to make sure this vehicle meed my expectation and my dad's, now this vehicle looks like a new from the show room I'M very please with all the attention I got from M-Benz of Albuquerque,NM.
I'll recommend this dealer to anyone, superior services exactly what I expected from
a Benz dealer.
Thanks a lot, Mr Nve

Share on Facebook

Was this review helpful to you? Yes | No
vandelizer
2/9/2012 12:34:50 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Robert Fletcher, Damiano

My Review of Mercedes Benz of Albuquerque:
2/8/2011
Dear Audi of America,

Thank you. Thank you for assisting me in fixing my pride and joy (2006 A4 s-line). Thank you for caring about the longevity of the product you create. Thank you for doing things the right way. And thank you the most for employing people like Robert Fletcher at Audi of Albuquerque. About a week ago, I was at my wits end, starring at a $4,200 bill, and considering selling my car. You see, after a series of unfortunate events I, like many others in this economy, lost my job. I was faced with the previously incomprehensible decision of selling my car for fear it would only continue to cause me financial strain. I voiced my concerns with the Service Manager, Robert Fletcher of Audi of Albuquerque, and he worked with Audi of America to find a solution that was not only tolerable fiscally, but would give me peace of mind that I would continue to enjoy what I often call my Christmas day car for another 85,000 miles. I call her my Christmas day car not because that is when I purchased her, but because every time I look out the window and see her, it feels like Christmas day. Robert Fletcher assured me that the utmost care would go into piecing back together my engine, and any high mileage carbon deposits would be cleaned away to assist in preventing future damage to the engine. The assurance of a job well done and the pledge of preventing potential problems is exactly what keep me an Audi customer.
My Sincerest Thanks

Share on Facebook

Was this review helpful to you? Yes | No
kis2nm
1/25/2012 10:13:16 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mas Yao, Stuart in Finance

My Review of Mercedes Benz of Albuquerque:
I have purchased several new cars in the Albuquerque area. It can be hard to find a dealer with staff who truly know their product and can convey that knowledge to their customers. Everyone I encountered at Audi of Albuquerque was kind, professional and new their product. Audi buyers shop around. They know the market. They have high expectations and Audi of Abq delivered on this expectation!

Mas Yao did an excellent job in sales. He is informative and supportive.

The dealership itself is newer, bright and attractive. It reinforces the quality of the brands sold there.

I highly recommend this dealership for a positive buying experience.

Share on Facebook

Was this review helpful to you? Yes | No
ebh505
12/13/2011 1:34:09 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kevin Waters, Dave Orso

My Review of Mercedes Benz of Albuquerque:
I recently purchased a new Audi Q5 from this dealership and the experience could not have been better. The sales team made my experience fun, exciting and convenient. I highly recommend this dealership for your next new car purchase.

Share on Facebook

Was this review helpful to you? Yes | No
Bgh
11/4/2011 9:02:44 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Gary Watt, Garrott Smith

My Review of Mercedes Benz of Albuquerque:
They worked hard to negotiate with us on the car we wanted. They were and are a class act. Gary also explained every detail of each component of the car. He was more knowledgable than any other car sales person I have ever dealt with and this is my 5th Mercedes. Extremely good follow-up, they returned calls when they said they would. I wish they were in Santa Fe, but my experience with their service has been extremely good too, so I am willing to go to Albuquerque when necessary - which with a Mercedes is not often.

Share on Facebook

Was this review helpful to you? Yes | No
witt1610
10/29/2011 12:37:57 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Masaru Yao

My Review of Mercedes Benz of Albuquerque:
Courtesy service, knowledgeable representative, quick response--very professional. Our visit to the dealership was so pleasant and professional we'll definitely come back for future Porsche purposes!

Share on Facebook

Was this review helpful to you? Yes | No
psychodo
9/7/2011 1:03:17 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jon Chestnutt

My Review of Mercedes Benz of Albuquerque:
Stopped in at the Audi dealer first to look at the A4's on a whim. the salesman was extremely pleasant, knowledgeable and willing to address my needs. My second visit started with internet conversations with Jon, who was also very helpful. They did work with me on the price and I was able to get the right car. We had brought our 3 girls with us- no issues whatsoever. Everyone at the dealership was friendly and helpful. great experience overall. The only negative I can report (about Audi at least, didn't spend much time at MB) was a lack of selection on the lot. it is a small dealer, so we had to order the car from Audi.

Share on Facebook

Was this review helpful to you? Yes | No
JaniceLove
3/10/2011 9:47:24 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Shawna Owens

My Review of Mercedes Benz of Albuquerque:
Sorry if this is posted twice. Computer glitch. I love having a new car, but have always hated the process of buying one. My experience at MB of Albuq. was excellent. I worked with Shawna Owens and she was just great. -- Very professional, and could answer all of my questions-- She is a pleasure to work with. And best of all, I love my vehicle - a GLK350. The overall experience was so much better than any dealer I've dealt with before.

Share on Facebook

Was this review helpful to you? Yes | No
carriethompson
3/8/2011 7:35:40 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Dave Eberlein

My Review of Mercedes Benz of Albuquerque:
Taken my Audi Q7 to Audi of Albuquerque for two warranty visits. Excellent customer service and excellent warranty service on the vehicle. Would highly recommend Audi service at this dealership. All issues are resolved on the vehicle, with no stress and excellent service. Dave Eberlein is an excellent service advisor and Audi is an excellent vehicle.

Share on Facebook

Was this review helpful to you? Yes | No
muirwr
2/25/2011 10:05:25 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Don Shanning

My Review of Mercedes Benz of Albuquerque:
Excellent Customer experience at Porsche of Albuquerque! Don Shanning is the consummate professional; friendly, engaging, knowledgeable, experienced and caring. He has far exceeded my expectations. I called him cold in April 2010, prior to moving from IL to NM, to inquire if the dealership would accept delivery of my 911 from the transporter service I had contracted, since the car would arrive several days before me. Don not only agreed to accept delivery, but advised the 911 would be kept locked and stored inside the dealership until I arrived to collect it. When I did go to pick up the car, it had been washed and dried, with all operating systems checked, all fluids topped off, etc., without charge. When I offered to pay for everything, Don simply said, "Welcome to New Mexico." Needless to say, I was pleasantly surprised and very grateful. This type of service was not a one-off, either. I recently returned to the dealership with what turned out to be a minor repair covered by warranty. Before contacting the service department, I called Don and explained the problem I was experiencing. He did some research and passed this along to service, then arranged for transportation while my 911 was in the shop. Having owned four Porsches purchased from three separate dealerships over the years, I can honestly say that the treatment I receive from Don Shanning and Porsche of Albuquerque is "first class." If you are considering purchasing a Porsche vehicle, or in need of having your Porsche serviced or repaired, I would highly recommend contacting Don Shanning and stopping by the dealership in Albuquerque.

Share on Facebook

Was this review helpful to you? Yes | No

Reviews 11-20 >>