Mercedes Benz of Anaheim has a very clean system to their service. It is quick, accurate, professional and courteous. The pricing is fair for Mercedes work while the experience is far better than I experienced with my last Mercedes.
My service advisor was Aaron Rosendahl and he was very helpful and kind in the way he explained what needed to be done on my car! I normally avoid dealerships because I don't appreciate being "sold" on things but Aaron was very knowledgeable and thorough in things I needed for my annual service! I will definitely be returning to him in the future!!
This is my second experience at Mercedes Anaheim and it's been a breeze both times. Came early and was taken care of with my service rep Aaron. Given a ride to work. My car drives like the day I bought it.
Just had my first service on my ML350 ... I was able to wait for my car. It took a little over an hour. In addition, they washed and vacuumed my car in addition to the servicing ... that was a plus! I've been working with Ivan Cisneros since I bought my 2008 ML350 ... now I have a 2014 ML350 and get the same wonderful service.
I brought my car in for service and was given a next morning appointment since I needed a rental. The rental was ready immediately. I dropped my car off, picked up rental and on my way in less than 15 mins. I was kept up to date on the status of my car. When I returned the next day to pick up my car I received a complete explanation of services. I was able to pay online before pick up. Very prompt, friendly & convenient service.
We appreciated the diagnostics ran on the car and the advice following up that test. Our car is in a place where things are beginning to wear out and we did not feel like we were being "oversold" on what actually needed to be done. The car was vacuumed and washed when I picked it up.