Mercedes-Benz of Boston

Mercedes-Benz of Boston
259 McGrath Highway
Somerville, Massachusetts 02143
(617) 666-4100

Manufacturer: Mercedes-Benz


Most Reviewed Employees
There are no Employees listed for this dealer yet.
Need a New Car?

Dealership Amenities
Free Mercedes-Benz Loaner Vehicles
Free Local Shuttle Service
Free Apples!
After Hours Drop-Off
Cable TV
Customer Lounge Area
Drive-In Service
Free Coffee
Free WiFi
Parts Store
Rental Car Service Onsite
Free Drinks
Pet Friendly
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 PM - 6:00 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: 11:00 AM - 5:00 PM


Service

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.9/5
123 Reviews
Mercedes-Benz of Boston

Overall Score: 5 Star Rating4.9



About Mercedes-Benz of Boston
Certified: Mercedes-Benz of Boston
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Mercedes-Benz of Boston has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Mercedes-Benz of Boston
Welcome to Mercedes-Benz of Boston, a Herb Chambers Company, offering the finest in performance and luxury vehicles.

We are also New England's only AMG Performance Center. Our sales and service staffs have undergone extensive training by AMG, the high-performance division of Mercedes-Benz.

Our facility is conveniently located 1 1/2 miles from Boston's financial district and is staffed with over eighty team members who are trained and motivated to serve you.

All of us here at Mercedes-Benz of Boston look forward to serving your needs now and in the future.

Jeff Davis
General Manager
Mercedes-Benz of Boston


Andrea Perkins
3/12/2012 8:30:18 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark Ames in Sales;

My Review of Mercedes-Benz of Boston :
In 1999, I bought my first car from Chambers Honda in Burlington. I was able to purchase the car exactly as advertised - no hidden costs.

In 2003, I bought a brand new Mercedes from Chambers in Lynnfield. The sales person was excellent.

Earlier this month, I purchased a certified pre-owned Mercedes at Chambers in Somerville. Mark, the sales person, is professional, knowledgeable, and patient.

Share on Facebook

Was this review helpful to you? Yes | No
LORIBDINO
2/18/2012 3:43:17 PM

Overall Score: 2 Star Rating   2.5  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: SEAN, CHRIS

My Review of Mercedes-Benz of Boston :
I went in looking at the new C class. While Sean was very friendly, informative and helpful his sales manager Chris was the one who left me with a bad feeling for the dealership.
Sean had been going over numbers with me and then when he came back from one of the visits to the office another gentleman was with him. While this man came back with very thorough printouts of price breakdowns and options he never introduced himself to me (I found his name and title on the printouts when I got home). I found it to be very disrespectful to both myself and Sean that he would come and take over the sales talk and not even introduce himself to me.
The other issue I had was that Sean had asked to look at my car (potential trade) so I gave him my key. When it was time to go I was a bit put out that they had driven my car without asking me (as the car was in a totally different location).
When Sean called to follow up with me a couple of days later I was very honest with him and told him while I liked him, I would most certainly not be doing business with his dealership, and explained why. I did not think I could have been any clearer but apparently I was wrong because I received a couple of more messages asking when we could move forward and some e-mails.
Very disappointing service from a Mercedes dealer.

Share on Facebook

Was this review helpful to you? Yes | No
Eddie miller
1/15/2012 2:52:15 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Dennis St Aubin

My Review of Mercedes-Benz of Boston :
I have purchased 6 cars from this dealership all from Dennis. The professional way I was treated was exceptional. I have received several calls from Dennis post sale to make sure all of the cars I purchased were operating the way they were supposed to. He has provided great customer service any time I have been to the dealership for any service, all normal, that I have needed. I have referred both Dennis and the dealership who have received the same treatment in did. I strongly recommend going tonChambers to purchase a car.

Share on Facebook

Was this review helpful to you? Yes | No
rbadams
12/23/2011 8:10:06 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Chadi Chakar

My Review of Mercedes-Benz of Boston :
We felt the your dealership gave us the best deal without the "BS" which seems to be standard in automotive purchasing today.
Our sales consultant, Chadi Chakar, was very helpful, polite and respectful through our entire buying experience. He deliverd our new GLK to our hometown, Gilmanton, NH, and was most patient in dealing with the folks at town hall while they figured out how to get us registered. He went over the entire vehicle with me and even set up our phone and contact list!
Chambers Motorcars of Boston's dealership and buying experience was one of the best i have experienced thus far.

By the way..............we love our GLK 350!!

Share on Facebook

Was this review helpful to you? Yes | No
irynazap
10/17/2011 2:52:04 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: 2

My Review of Mercedes-Benz of Boston :
It was great experience. Everything was done very quick and I loved my sales consultant's friendly attitude. I found him to be knowledgeable. He guided me through the whole process. Great job!!

Iryna

Share on Facebook

Was this review helpful to you? Yes | No
hlsadir
8/30/2011 6:04:13 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Chad, Willfredo

My Review of Mercedes-Benz of Boston :
My experience with Mercedes Benz of Boston has been nothing short of exceptional. I visited not really expecting to buy but walked out an owner. Yes, the car is beautiful, but what struck me is the sales protocol -- no pressure whatsoever. When it was time to ask questions, I had the undivided attention of Chad. Still, no pressure but rather a warm and knowledgeable sales professional who knew when to leave me to myself, but be there when he sensed I might need him. I loved the car, trusted the staff, and decided I was worth it! I'm hooked. This is my first Mercedes and the last time I ever have to think about what car to buy. Three cheers to Mercedes-Benz of Boston, Somerville. Thanks to Chad for his wonderful attention, and to Willfredo, the service manager, who is always there to do whatever is needed. First-rate operation, fabulous automobile, and satisfying and pleasant experience. Try it! You're worth it! Donna Chiozzi

Share on Facebook

Was this review helpful to you? Yes | No
sgraichen
8/29/2011 8:41:47 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Rob Tinkham, AJ, and theService manager

My Review of Mercedes-Benz of Boston :
Every person at this particular Benz dealership understands what is important to the client that owns any Mercedes product. they all value the clients time and make it possible to accomplish the customers objective with the highest level of commitment to customer service. Everything is up front, most everything can be accomplished over the phone with a simple straight forward visit to the dealer location to sign off on what was aggreed to with no surprises.

I have been involved with 6 deliveries from this team and have never been disapointed.

Share on Facebook

Was this review helpful to you? Yes | No
rick6283
8/27/2011 10:02:54 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Dennis Saint Aubin, George Kotsiras and Kris Ricupero

My Review of Mercedes-Benz of Boston :
This has been the second vehicle I have purchased from Chambers Motorcars of Boston and Dennis Saint Aubin. This has been the first time I have dealt with Mr, Kotsiras and Mr. Ricupero, but they too, like Dennis, EXCEEDED my expectations, as quite frankly, I can be a pain in the neck to deal with.

It was on a Friday that I decided I wanted a new vehicle and I was in my new vehicle the following Tuesday. This clear no nonsense style of dealing is attractive to me whereas I have no time to waste with my very hectic schedule. I have also had the pleasure to have taken my prior vehicle to Chambers Motorcars for service over the past 3+ years, and I must say, the service department is top notch. The service staff have always been attentive, professional and willing to EXCEED my expectations in that regard, and they have.

Chambers Motorcars is, in my opinion, BLESSED to have such a talented individual like Dennis Saint Aubin, George and Kris on its team as these guys put others to shame.

All dealerships should be (or perhaps wich they could be) like Chambers Motorcars of Boston.

Truly an exceptional dealership.

Rick Magliozzi

Share on Facebook

Was this review helpful to you? Yes | No
cmpcmp@hotmail.com
8/4/2011 1:25:52 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Steve Schepici

My Review of Mercedes-Benz of Boston :
I highly recommend Mercedes-Benz of Boston. Steve Schepici made the process a very smooth one. On the delivery day, he stayed way past quitting time to show me all the features of my beautiful Mercedes R350 and make sure I understood everything. He was so nice to deal with. Go see Steve!

Share on Facebook

Was this review helpful to you? Yes | No
ReggieT
7/26/2011 11:18:44 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Thomas Parker

My Review of Mercedes-Benz of Boston :
We were please with the services we received from Chambers Motorcars of Boston, particularly with the assistance we received from Mr. Thomas Parker. My wife and I went to purchase a car we saw on line but unfortunately or fortunately when we went the car had been sold. Mr. Parker assisted us in finding a vehicle we are very happy with and very pleased with the services he provided. He took the time to look through the inventory and found a car he believed we would really like and once we saw it and got into the car we knew we had to have it, we immediately fell in love with it and continue to feel the same way today. We are delighted with our purchase and very and our experience at Chambers Motorcars of Boston has been a very positive one. We would definitely recommend them and Mr. Parker to our family and friends!!!!!!!!!!!!

Share on Facebook

Was this review helpful to you? Yes | No

Reviews 11-20 >>