Mercedes-Benz of Cary - Service Center

I had the pleasure of bring my Mercedes GL350 to the Cary location. I must say Mr. George Glod, Service Advisor, has given me a exceptional experience, He’s has amazing customer service skills, very pleasan location. I must say Mr. George Glod, Service Advisor, has given me a exceptional experience, He’s has amazing customer service skills, very pleasant and the phone, always follows though with what he say he’s going to will do. My husband and I have been overseas in the War in Iraq, which is always mission first, well George would be a wonderful battle buddy. 😇🙏🏾 I give George and this location 5 stars. I have never been so appreciated and taken care of. Thanks again. God bless you. 🙏🏾 More

Always polite and very knowledgeable. I always enjoy speaking with someone that values our business. speaking with someone that values our business. More

What an awesome experience!!!! I was visiting here in the Raleigh area and had a incident at a gas pump where it cause damage to chrome on bumper. Ted was my first point of contact as I explained my situatio Raleigh area and had a incident at a gas pump where it cause damage to chrome on bumper. Ted was my first point of contact as I explained my situation and sent a pic. He ordered it immediately 7/15 it arrived 7/16 my appt was 7:30 and they had my completed by 10:45 . I am in Awe of the level of making it happen and the level of professionalism . Thank you Ted and Brian and the team at Mercedes-Benz Cary!!!! Wow E. Kelly More

Good Service I came to this dealership yesterday for servicing. The staff, especially Rakesh Patel, greeted me and treated me like an old friend. Everyone was so k I came to this dealership yesterday for servicing. The staff, especially Rakesh Patel, greeted me and treated me like an old friend. Everyone was so kind and courteous. They offered me snack which was respectful. Overall everyone was very respectful and I had an amazing experience. I would recommend this dealership to anyone in the area. More

Service above and beyond Can't say enough about the great experience I had with your service dept. Lots of dealerships get blasted by their customers. Too bad they can't exp Can't say enough about the great experience I had with your service dept. Lots of dealerships get blasted by their customers. Too bad they can't experience what Mercedes of Cary can do for them. Sabrina was my service advisor and she was excellent. She went above and beyond what she had to do and honored every request I made. She had the service tech talk with me to answer some of my questions. She also made arrangements for me to be driven to pick up a rental car and had me just leave the rental upon my return and she had her staff call the rental company to come and pick it up. I am really happy to see that you have no plans at this time to stop servicing the Smart cars. I also had a nice experience with Donald in parts and Becky as cashier. I wish I lived closer. More

Service and repair The service is always excellent at MB of Cary, even though I live 1 mile away from Leigh Mercedes in Capital Blv, I feel more confident having my car The service is always excellent at MB of Cary, even though I live 1 mile away from Leigh Mercedes in Capital Blv, I feel more confident having my car serviced at MB in Cary. Sabrina and Heidi are patient, courteous, and very professional. More

True Customer Service I always receive exceptional service whenever I get to work with Sabrina as my service advisor in Cary. She consistently provides sincere service for I always receive exceptional service whenever I get to work with Sabrina as my service advisor in Cary. She consistently provides sincere service for ensuring all my needs are taken care of, time and time again. In my most recent service visit, Sabrina demonstrated true customer service at it's finest. She identified an oversight from one of my past (>1 year ago) service visits, and upon her own volition, she took the time to thoroughly research the potential oversight matter, and then to immediately correct it that same day. I have significant appreciation for Sabrina. She saved me money on my service and as always, she's a delight! More

Jim Cassel excellent service advisor Since Jim is an ex Mercedes mechanic his position as service advisor fits him well. He has excellent customer service rapport and knows his cars. Enj Since Jim is an ex Mercedes mechanic his position as service advisor fits him well. He has excellent customer service rapport and knows his cars. Enjoy working with him More

Excellent Customer Service My service advisor Jim Cassel is awesome. He takes great care of me every time that I have my vehicle service. It doesn’t matter what he has going on, My service advisor Jim Cassel is awesome. He takes great care of me every time that I have my vehicle service. It doesn’t matter what he has going on, he acknowledges me as soon as I walk in and makes me feel that he is happy to see me. More

Fabulous customer experience Heidi was professional, customer friendly and diligent. She managed the appointment and service questions and made it a pleasurable experience getting Heidi was professional, customer friendly and diligent. She managed the appointment and service questions and made it a pleasurable experience getting a car service. I was so impressed with everyone and Heidi is exceptional More