Mercedes-Benz of Fort Washington

My experience in purchasing my GL450 was fabulous! Talk about great customer service...everything was done in a timely and efficient manner. Dana went through all of the features in the car so I was confi about great customer service...everything was done in a timely and efficient manner. Dana went through all of the features in the car so I was confident before I left the showroom. I had an issue with my IPhone 3 days after my purchase and Ivan walked me through it over the phone in less than 2 mins. this dealership views you as a "partner" not as a " buyer". No one wants to be "sold" but everyone wants to be helped and that's the experience I had here. More

To Whom I may concern I bought a 2005 Mercedes To Whom I may concern I bought a 2005 Mercedes Benz E 320 4 Matic at the Fort Washington dealership and since the purchase I have had to brin To Whom I may concern I bought a 2005 Mercedes Benz E 320 4 Matic at the Fort Washington dealership and since the purchase I have had to bring the vehicle on 11/23/11, 11/30/11 11/19/11 and other occasions in February 2012 for service. I have had to bring the vehicle for service for a nonfunctioning door jam, a check engine light for the seat, headlights that stopped working a month after purchase, trunk lid that did not opened. The brakes were squeaking since I purchased the vehicle and after reporting it to the service department; I was told that this occurs because of condensation and rust and that I needed to drive the vehicle for a long period of time so that the sound would go away. The sound never went away and I had to take the brakes to another repair shop which indicated and showed me that the brakes were warped and I was driving with my wife and 2 children unsafely with brake pad that were completely eroded. Upon return to the service shop, I was told that the vehicle passed inspection when it was returned by the original owner and the brake passed inspection with the minimal thickness required and refunded half the $800 I paid to replace the brakes at the other mechanic as a good will. The latest problem consists of the AC not working during end of May and June. The customer assistance at Mercedes Benz USA stated because the vehicle is out of warranty, she is unable to help or give any suggestion. As a last measure, I brought the car to a private mechanic with 41 years of experience with Mercedes and he told that the vehicle did not receive it's 60,000 mile check up properly due to the several codes noted during the diagnosis. Also the secondary battery died and was never replaced which should have been noted and shorted out my AC blower and causing malfunction in other module sensors. He stated that if this vehicle continued as is, the PCU would burn out costing $3000 to repair. I had previously called the Fort Washington Mercedes dealership service shop where I purchased the vehicle and stated that the AC and heat was not working properly and malfunctioning prior to its cessation of function but was told that it was not an issue to worry about and the vehicle just needed to warm up for 20 minutes. I bought this vehicle because of the presumptive elite quality and durability of its engineering and design however; this latest incidence among many others has left me with a bad taste and I am less likely or will probably never purchase another Mercedes Benz. I had a Lexus that lasted 15 years in my family and I never had an issue with the AC or any electronic parts and only had to deal with general maintenance issues. I wish not to accuse any one person but I do feel like I was swindled by a dishonest local dealer and should have never purchased the vehicle. In essence, I do believe that there is decency in pride in the Mercedes brand and the Fort Washington dealership and would like to have my vehicle thoroughly inspected and AC fixed by the shop. As a valued customer, I should not have to deal with this many issues after purchasing a vehicle that has been in my possession for less than 6 months Sincerely More

I had an excellent experience purchasing my 2012 Mercedes Benz E350!!! Not only is the modern showroom but the most importantly entire staff is very knowledgeable, courteous, friendly, very professional. Benz E350!!! Not only is the modern showroom but the most importantly entire staff is very knowledgeable, courteous, friendly, very professional. My special Thank to Ivan Kulygin! Very professional and knowledgeable young salesperson. He spends time to get me a right color and most importantly save my trip to Connecticut, where I normally go to get a good price for Mercedes. My whole experience with the dealership was positive and I strongly recommend it to anyone in the market for a new or pre owned Mercedes Benz. More

This was the first Mercedes that I have purchased. I have had BMW's and Volvo's before. My wife decided that she wanted a GL 450 after driving a friends. We visited MB of Fort Washington and where greeted had BMW's and Volvo's before. My wife decided that she wanted a GL 450 after driving a friends. We visited MB of Fort Washington and where greeted by Rick Robbins. Rick took us for a test drive, pointed out all of the safety features and options available. My wife decided that this was the car she wanted. Michael Liss was then able to help us with the different options available to lease the vehicle and worked to help make us sure that we where getting a great deal as well. Mark Schram, General Manager, made sure to come and say Hi to us and to let me know that if we ever had a problem to please make sure that we contacted him and he would do what ever he could to help. I have purchased a few cars over the years and I have to say that this was simply the best experience that I have had. I would recommend MB of Fort Washington to anyone. Thanks! More

My wife's 10 year old Buick burned up while parked and unattended. I decided to surprise her with a used Mercedes. Ivan put us in a new 300 4-Matic sedan for much less than we expected...So two months lat unattended. I decided to surprise her with a used Mercedes. Ivan put us in a new 300 4-Matic sedan for much less than we expected...So two months later, I bought a used SL500. Ivan has been great...my wife loves him like a son. After the wife's car purchase, I did send a thank you to Ivan and the general manager More

I had an excellent experience purchasing my 2012 Mercedes Benz!! Not only is the showroom a state of the art display of modern design and comfort but the entire staff is very knowledgeable, courteous, friend Benz!! Not only is the showroom a state of the art display of modern design and comfort but the entire staff is very knowledgeable, courteous, friendly, very professional. The general manager, my sales person(Ivan), used car manager, and the finance manager made buying a car a smooth transaction. I appreciate you guys and I really like my new car!! Thumbs up!!!! More

This was an internet transaction. Overall, from the first contact with our sales person to the time we drove our new MB off the lot, it was an outstanding experience. We requested multiple internet quotes contact with our sales person to the time we drove our new MB off the lot, it was an outstanding experience. We requested multiple internet quotes from MB dealerships. The quality of the interactions wasn't even close as MB of Ft Washington came out way on top. We went with them even though they were further from our home. Besides, when we need service, MB-FW will send a driver in a MB loaner to our home, take our MB back for service, then bring our MB back, all at no cost. We live 30 minutes from the dealership! Mike Ferleger was our sales person. In our first phone call, he was attentive, straightforward, and professional. No games were played. Then he came back to us with a vehicle that met our needs at a very good price. No negotiation was needed as we knew it was a good price. We took delivery 2 days later, and he provided a thorough orientation to our vehicle and patiently answered all of our questions. Mike is awesome. We highly recommend doing business with MB-FW and Mike Ferleger in particular. They have earned this positive review. More

excellent customer relations and support-prompt courteous accomadating and efficient with fair prices. Beautiful show room/waiting area with plenty of complimetary coffee but no wine until after 5 pm. accomadating and efficient with fair prices. Beautiful show room/waiting area with plenty of complimetary coffee but no wine until after 5 pm. More

Decided to go here after a car at a Mercedes dealer in Devon sold the car I wanted while I was test driving it. Fort Washington is incredibly accommodating. Held the car I was interested in for 2 days wit Devon sold the car I wanted while I was test driving it. Fort Washington is incredibly accommodating. Held the car I was interested in for 2 days with no credit card info. Gave me a fair price on my trade. Bought a CPO C350. The CPO program is great. Financing was effortless (thanks to Carla Savage). Could not recommend enough. From the moment I saw the C-class online and called in to the moment I drove off the lot with a beautiful car and full tank of gas, the experience was pleasant. More

This transaction occured over the internet, which was awesome. There was no pressure on either party to close the deal and responses to the emails were extremely timely. I was informed by another dealers awesome. There was no pressure on either party to close the deal and responses to the emails were extremely timely. I was informed by another dealership to be leary of traveling a distance to purchase the car, because they tend to change the details of the deal once you arrive. This was not the case. Thanks Mike! More