Mercedes-Benz of Fort Washington - Service Center

BY FAR, THE BEST CUSTOMER SERVICE EVER!!!!! Per my previous review, I leased a 2015 C class 3 weeks ago and recently encountered an issue where my remote wasn't unlocking my door and needed to u Per my previous review, I leased a 2015 C class 3 weeks ago and recently encountered an issue where my remote wasn't unlocking my door and needed to use the "hidden key" in the remote to open it. It occurred twice that week, with the last time being at night. I called the dealership immediately after it last happened and the manager connected me with the service department. I was told to bring my car in the next morning. At first, they weren't able to replicate the issue I reported. As an IT professional, it was frustrating because it occurred sporadically. I understand how systems work and the testing involved. To make a long story short, my car required a software update and so far, it has been working as designed. I first met Eddy, the Assistant GM, when I leased my first Mercedes a few years ago and saw him again when I leased this car. I stopped by to see him and he walked me over to Cecil, my Service Manager, to be certain my issues have been remediated and I walked away as a satisfied client. I am not sure of the Techician who serviced my car, but a HUGE THANK YOU to him for identifying a software update was released and needed to resolve my complaint. Mercedes Benz of Fort Washington is a FIRST CLASS organization, with SUPERIOR Customer Service in ALL aspects of their business!! I look forward to leasing more cars from them in the future. More

Horrible experience in Service department in Sep. 13, 2014 One of worst service in my 20 years . Staff in service departments are very rude; unprofessional and disrespectful. Have a schedule 1st service for One of worst service in my 20 years . Staff in service departments are very rude; unprofessional and disrespectful. Have a schedule 1st service for my Benz and have to wait 3 hours to change oil and filter. Very disorganize and disrespectful team! More

Service is fabulous My family and I were traveling from OH to NJ this past June for vacation. We were in two cars, one of which was our 2007 e350 that our oldest child w My family and I were traveling from OH to NJ this past June for vacation. We were in two cars, one of which was our 2007 e350 that our oldest child was driving. As we were passing through one of the tunnels on the PA turnpike, we noticed that the headlights were not on while going through the tunnel. When we got off at the service plaza, we found that both high beams were out as well as one of the low beams. Not something you want to deal with while traveling and worrying about whether you'll get stuck driving at night! We had already planned to spend the night near the Fort Washington area, and a check online yielded info on Mercedes Benz of Fort Washington. I called and got Derek Witman who is the Asst Service manager. Told him our dilemma and asked if we could possibly bring it in early the next morning. He told us about their quick lane, and to ask for him when we arrived. So, first thing the next morning, my husband and son went over there. They were back two hours later. My husband was very complimentary about the entire experience, and about Derek. Thankfully, the lighting wiring was fine, and the lights just needed to be replaced. They also were able to do an oil change, which was past needing to be done, and they performed a recall that also needed to be done, that we never received a notice for. It cost far less than we thought it would, and we were able to get back on the road by the time we had originally planned. We appreciate the great job, and the great customer service we got from Derek. More

AVOID AT ALL COSTS Worst service department EVER! Twice our car was forgotten when we scheduled it to be picked up for service. Loaners are filthy! Calls are never retur Worst service department EVER! Twice our car was forgotten when we scheduled it to be picked up for service. Loaners are filthy! Calls are never returned. More

I HAD A FLAT TIRE EN-ROUTE FROM WORK TO HOME. DUVENS YOUR ROADSIDE ASSISTANT WAS THERE AHEAD OF SCHEDULE - HAD THE MOST 'INFECTIOUS' SMILE AND DEMEANOR...I HAVE HAD MANY ROADSIDE ASSISTS EVEN W/IN MY DEALERS ROADSIDE ASSISTANT WAS THERE AHEAD OF SCHEDULE - HAD THE MOST 'INFECTIOUS' SMILE AND DEMEANOR...I HAVE HAD MANY ROADSIDE ASSISTS EVEN W/IN MY DEALERSHIP KEENAN MOTORS. BECAUSE OF THIS GENTLEMAN MR DUVENS - WHEN I AM IN THE MARKET FOR ANOTHER MB - I WILL GET ANOTHER OPINION IN PRICE FROM FT. WASHINGTON MB. MICHAEL LOWELL LARSEN VALUED MB OWNER OF 30 YEARS More

About one year ago, I met Rick Robins, a salesman at this dealership. Rick guided me through the decision process and I acquired a E360 Sedan 4Matic. Last week, I wanted to have some paint scratches remove dealership. Rick guided me through the decision process and I acquired a E360 Sedan 4Matic. Last week, I wanted to have some paint scratches removed along with one minor dent. Mike Hardin, the Collision Center Manager could not have been more helpful. He made a variety of suggestions that indicated his deep knowledge of Mercedes. The entire experience has been excellent at this dealership-- professional in all aspects. More

I took my E350 to the dealership today to get washed (such a nice service that's provided). When I arrived, Jason greeted me and took my car away. I sat in the comfortable waiting area and caught up on (such a nice service that's provided). When I arrived, Jason greeted me and took my car away. I sat in the comfortable waiting area and caught up on some news. Shortly after, I walked out to see the status of my car, and there was Jason spraying my wheels, wiping the entire car down, and surveying the car for any missed areas. Keep in mind, today's temperature was around 100 degrees, but Jason attended to my beautiful car, despite the sweltering weather. Even the inside of my car was cleaned!I'm so lucky to have this dealership close by. More

To Whom I may concern I bought a 2005 Mercedes To Whom I may concern I bought a 2005 Mercedes Benz E 320 4 Matic at the Fort Washington dealership and since the purchase I have had to brin To Whom I may concern I bought a 2005 Mercedes Benz E 320 4 Matic at the Fort Washington dealership and since the purchase I have had to bring the vehicle on 11/23/11, 11/30/11 11/19/11 and other occasions in February 2012 for service. I have had to bring the vehicle for service for a nonfunctioning door jam, a check engine light for the seat, headlights that stopped working a month after purchase, trunk lid that did not opened. The brakes were squeaking since I purchased the vehicle and after reporting it to the service department; I was told that this occurs because of condensation and rust and that I needed to drive the vehicle for a long period of time so that the sound would go away. The sound never went away and I had to take the brakes to another repair shop which indicated and showed me that the brakes were warped and I was driving with my wife and 2 children unsafely with brake pad that were completely eroded. Upon return to the service shop, I was told that the vehicle passed inspection when it was returned by the original owner and the brake passed inspection with the minimal thickness required and refunded half the $800 I paid to replace the brakes at the other mechanic as a good will. The latest problem consists of the AC not working during end of May and June. The customer assistance at Mercedes Benz USA stated because the vehicle is out of warranty, she is unable to help or give any suggestion. As a last measure, I brought the car to a private mechanic with 41 years of experience with Mercedes and he told that the vehicle did not receive it's 60,000 mile check up properly due to the several codes noted during the diagnosis. Also the secondary battery died and was never replaced which should have been noted and shorted out my AC blower and causing malfunction in other module sensors. He stated that if this vehicle continued as is, the PCU would burn out costing $3000 to repair. I had previously called the Fort Washington Mercedes dealership service shop where I purchased the vehicle and stated that the AC and heat was not working properly and malfunctioning prior to its cessation of function but was told that it was not an issue to worry about and the vehicle just needed to warm up for 20 minutes. I bought this vehicle because of the presumptive elite quality and durability of its engineering and design however; this latest incidence among many others has left me with a bad taste and I am less likely or will probably never purchase another Mercedes Benz. I had a Lexus that lasted 15 years in my family and I never had an issue with the AC or any electronic parts and only had to deal with general maintenance issues. I wish not to accuse any one person but I do feel like I was swindled by a dishonest local dealer and should have never purchased the vehicle. In essence, I do believe that there is decency in pride in the Mercedes brand and the Fort Washington dealership and would like to have my vehicle thoroughly inspected and AC fixed by the shop. As a valued customer, I should not have to deal with this many issues after purchasing a vehicle that has been in my possession for less than 6 months Sincerely More

excellent customer relations and support-prompt courteous accomadating and efficient with fair prices. Beautiful show room/waiting area with plenty of complimetary coffee but no wine until after 5 pm. accomadating and efficient with fair prices. Beautiful show room/waiting area with plenty of complimetary coffee but no wine until after 5 pm. More

An excellent dealership with prompt an friendly service and beautiful facilities. Both the purchasing and service processes are efficient and customer oriented. I will definitely continue to patronize th and beautiful facilities. Both the purchasing and service processes are efficient and customer oriented. I will definitely continue to patronize this dealership. More