Mercedes-Benz of Gilbert
Gilbert, AZ
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed - 1:00 PM
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed - 1:00 PM
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Brought in my 2017 Mercedes Benz C300 AMG line to Mercedes Benz of Gilbert for a CPO work. I had to make an early 7am appointment on weekday since they do not offer a loaner vehicle on weekend appoin Mercedes Benz of Gilbert for a CPO work. I had to make an early 7am appointment on weekday since they do not offer a loaner vehicle on weekend appointments on CPO work. I had to get up extra early before my work shift to make this work. They told me I have to spend $250 to initiate the diagnose to even look at the issue I am having with my C Class... Mercedes Benz of Chandler did not have such fee for evaluating prior issues I had on CPO work request and they had no problem providing me with a loaner car on weekends... What makes me mad even more is that my car was purchased at MB of Gilbert as a CPO vehicle... I will never use this dealership and only go to MB of Chandler. No wonder this place has a horrible ratings... More
I just bought a beautiful 2018 Ram Longhorn from him. He was most pleasant to work with, and so was Dennis in the finance department. I would recommend these guys to work with again. Thanks! Kerry He was most pleasant to work with, and so was Dennis in the finance department. I would recommend these guys to work with again. Thanks! Kerry More
Deandre has been fantastic. Works quickly and diligently to satisfy his clients. Highly recommend him! I was very pleased and impressed with the salesperson and dealership with Works quickly and diligently to satisfy his clients. Highly recommend him! I was very pleased and impressed with the salesperson and dealership with my car purchase. More
Worst experience by the service department, John Hastings has no experience and didn't recieve any training on how to treat clients and communicate with them, I left my car for voice assistant problem, they has no experience and didn't recieve any training on how to treat clients and communicate with them, I left my car for voice assistant problem, they claimed the car need software update, after leaving the car for for a day and half, I received the car back with the same problem. Texted John sharing my frustration with no response. Unprofessional ethics . More
Recently purchased a used 2022 Tesla model Y from them. The vehicle had rear end accident that both panels as well as the read bumper were damaged. The carfax was clean. The dealership never disclosed this The vehicle had rear end accident that both panels as well as the read bumper were damaged. The carfax was clean. The dealership never disclosed this to us, and we found out because we ordered a 3rd party inspection since we bought it from out of state. when we asked if the vehicle was fine. they kept saying that there was no accident at all. When the purchase was complete and after we paid for transportation company to bring the car to us, the 3rd party inspection report was disclosed to us after a delay so the car get to us first. This was after we pushed them to send us the report. They are in business of buying and selling cars but the sales manager Omar intentionally denied knowing anything about the accident. We are now left with a car that has a moderate to severe rear end accident while we paid full price of a an accident free vehicle. They offered compensation but they made us sign a paper that we don’t sue them later. They kept the check to make sure the document is signed. We had no choice but to accept it since the vehicle was already transported to our state and it would have been a huge financial loss. Be careful with them especially the sales managers. More
I recently had the pleasure of purchasing a stunning GLA 250 Benz from Mercedes of Gilbert, and I cannot express how delighted I am with the entire experience. From start to finish, Clark Smith, my sales re 250 Benz from Mercedes of Gilbert, and I cannot express how delighted I am with the entire experience. From start to finish, Clark Smith, my sales representative, went above and beyond to ensure that I had a seamless and satisfying car-buying journey. From the moment I stepped into the dealership, I was greeted with a warm and inviting atmosphere. The staff at Mercedes of Gilbert exuded professionalism, and their knowledge and passion for luxury cars were evident. Clark Smith, in particular, stood out with his exceptional customer service skills and in-depth understanding of the Mercedes-Benz lineup. Throughout the process, Clark was attentive to my needs and preferences. He patiently guided me through various models and options, taking the time to answer all my questions and address any concerns I had. His product knowledge was extensive, and he made sure I understood the features and benefits of the GLA 250 Benz thoroughly. What truly impressed me was Clark's transparency and honesty. He never pressured me into making a decision or upselling unnecessary add-ons. Instead, he focused on finding the perfect vehicle that aligned with my lifestyle and budget. It was evident that he genuinely cared about my satisfaction and long-term happiness with the purchase. Once I settled on the GLA 250, Clark expedited the paperwork process efficiently, ensuring that everything was in order. He also made certain that the vehicle was impeccably detailed and ready for delivery on the agreed-upon date. The entire experience was seamless, stress-free, and enjoyable. I am now the proud owner of a beautiful GLA 250 Benz, and I have Clark Smith and Mercedes of Gilbert to thank for making it possible. I wholeheartedly recommend visiting this dealership if you're in the market for a Mercedes-Benz or any other luxury car. Clark's exceptional service and the dealership's commitment to customer satisfaction make them stand out from the rest. In conclusion, my experience with Mercedes of Gilbert and Clark Smith was top-notch, and I couldn't be happier with my purchase. Thank you, Clark, for going the extra mile to ensure that I had a positive and memorable car-buying experience. You've gained a loyal customer, and I will gladly recommend you and the dealership to my friends and family. More
Please stay away ! !!!!!!!!!!!!!0 They are such of liers. Anne Sostman Ian Simpson and Rebecca Rushing very good actors should play in hollywood Hidding some informa !!!!!!!!!!!!!0 They are such of liers. Anne Sostman Ian Simpson and Rebecca Rushing very good actors should play in hollywood Hidding some information about check engine light on and not share all information then told me car is sold Whoever buy Maybach 57 from them yesterday Be carefull!!!!! More
James Jayjack couldn't have been more helpful. We bought 2 cars through James, he made the process incredibly easy. He is the kindest and nicest guy ever!, very efficient and we are so happy with We bought 2 cars through James, he made the process incredibly easy. He is the kindest and nicest guy ever!, very efficient and we are so happy with our beautiful cars. Thank you James! More
Glenn Davis was extremely helpful and accommodating. He kept us informed of the progress on our build and the delivery to the dealership. He actually picked us up at home on the day of the delivery of o He kept us informed of the progress on our build and the delivery to the dealership. He actually picked us up at home on the day of the delivery of our GLA and coordinated the final paperwork and gave us an operating over view of the vehicle. Very good experience. More