Shaun Markow

This is the best Mercedes-Benz dealer! I’m very impressed with the services. My purchasing process was clear, honest and smooth. Highly recommended Bernie! I’m very impressed with the services. My purchasing process was clear, honest and smooth. Highly recommended Bernie! More

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Kosta is the best. He makes every dealership experience easy! I've purchased three cars from him so far. I would definitely refer my family and friends to him. Thank yo He makes every dealership experience easy! I've purchased three cars from him so far. I would definitely refer my family and friends to him. Thank you Kosta for everything, we truly appreciate you More

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We have had an exceptional experience in leasing a car back in April 2021 and just bought another car yesterday, July 2023. Both experiences were fantastic. Good pricing and no pressure or stress. Love back in April 2021 and just bought another car yesterday, July 2023. Both experiences were fantastic. Good pricing and no pressure or stress. Loved the experience. Have taken in 2 different cars for servicing over the past 3 years and always have a very pleasant experience with the cars being fixed and serviced properly. Wonderful experience. Will keep coming back for servicing and purchasing other cars. They are the best! More

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I had been looking to purchase a new vehicle for some time and visited a few dealerships, mostly with disappointing experiences. I decided I wanted to purchase a Mercedes. I first went to Fletcher Jon time and visited a few dealerships, mostly with disappointing experiences. I decided I wanted to purchase a Mercedes. I first went to Fletcher Jones Mercedes in Newport since its closer to my home, please do not bother going there. They claim to be the number one MB dealership in the country in sales, which they probably are. But they get a zero out of 10 for customer service. Apparently not everyone is treated the same there. After my very disappointing visit and test drive, I immediately called Mercedes-Benz of Laguna Niguel and drove down there the same day. I met sales extraordinaire Gerhard Jurinek who gave us a 5 star experience. He and the entire sales team made me feel so welcome and at ease. This was my first time purchasing a car on my own and I was very nervous. There was no pressure, no games. It was all professionalism and kindness. Thank you Gerhard and the entire Mercedes-Benz of Laguna Niguel team for making this experience so great for me. You will definitely get my referrals! More

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Everyone at LB MBZ is top shelf. Had 2 sales people helping me on different days (Andrew and Glen) both are truly amazing. Also, worked with Shaun the sales manager who is awesome. Had 2 sales people helping me on different days (Andrew and Glen) both are truly amazing. Also, worked with Shaun the sales manager who is awesome. We have worked with many dealerships over the years and LB MBZ is one of the best for any brand of car that we have ever purchased. No need to go to another MBZ dealership. Thank you for a great deal and making us feel like we are home. More

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This is by far the best place to buy a Mercedes. Amir and Shaun were just fabulous. Paul who handled the financing was absolutely terrific. Everyone that I dealt with in that dealership made me fe Amir and Shaun were just fabulous. Paul who handled the financing was absolutely terrific. Everyone that I dealt with in that dealership made me feel like I was their number one customer. I will never buy another car at any other place than here. Thank you! More

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Top notch customer service! ! Always a pleasure interacting with everyone at the Laguna Niguel Dealership. Service is prompt, everyone is beyond courteous and goes out of their w ! Always a pleasure interacting with everyone at the Laguna Niguel Dealership. Service is prompt, everyone is beyond courteous and goes out of their way to make you comfortable. More

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Shaun Markow is 1st class. He has serioulsy gone above and beyond with his patience expertise and ability to get things done with my 580 EQS build. I have directed a constant He has serioulsy gone above and beyond with his patience expertise and ability to get things done with my 580 EQS build. I have directed a constant stream of questions to him during the almost 1 year process as I needed information on everything - this being a new model. I changed my build numerous times and at each turn he has treated me like my personal happiness with my car was his number 1 concern. Also, he came through with the numbers he said he could do. This has renewed my faith in car Dealers as I experienced not only zero sales pressure but also old fashioned "customer comes first" service. Kiss my Tesla X with zero customer service goodbye! More

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Me and my wife had an awful experience with the dealership working with Juan today and also his manager we were planing to buy a car from them yesterday we had all numbers and the deal with john an dealership working with Juan today and also his manager we were planing to buy a car from them yesterday we had all numbers and the deal with john and his manager but today they were unavailable we had to work with these 2 unexperienced liars who gave us a totally different numbers and as soon as i said i have all the papers he took the papers and states that he doesn’t want to sell the car to me!!!!!!! This is very sad seeing people with lack of information are working in that dealership. More

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Shaun was super responsive and worked with me through what was a long wait for a new release car. Fantastic knowledge and responsiveness. 5 start for Shaun and would definitely work with him again. A sta what was a long wait for a new release car. Fantastic knowledge and responsiveness. 5 start for Shaun and would definitely work with him again. A star off for the dealership for having multiple errors on paperwork. More

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