Mercedes-Benz of Midlothian - Service Center

Excellent service. Professional workers. Easy to get appointment. Needed work completed satisfactorily. Suggestions made for future service. Professional workers. Easy to get appointment. Needed work completed satisfactorily. Suggestions made for future service. More

Shane was very helpful. He explained what my options were to make the most of my service appointment. He explained what my options were to make the most of my service appointment. More

Very professional, courteous, great amenities to assist working, Ragina was very assessable and kept me informed working, Ragina was very assessable and kept me informed More

Nicole was personable and very helpful with the process of servicing my vehicle. Thank you! of servicing my vehicle. Thank you! More

Very professional and tended to my needs! .I would recommend to family and friends..And I was satisfied. .I would recommend to family and friends..And I was satisfied. More

I had a great experience as always. I really did, I did, I really did I really did, I did, I really did More

Fast response time and excellent service and a somewhat reasonable price. Would recommend them to everyone. reasonable price. Would recommend them to everyone. More

Im always impressed their customer service. It is top notch for sure. They also keep you informed of progress & very transparent of cost. It is top notch for sure. They also keep you informed of progress & very transparent of cost. More

So very disappointed in the service work. They charged $275 to diagnose issue. We had supplied information that the roof hydraulic was good. They then said it would be an extra cost to fix an They charged $275 to diagnose issue. We had supplied information that the roof hydraulic was good. They then said it would be an extra cost to fix and remove head liner. We have seen it done prior and takes only 15 minutes. No parts were needed only adjust ment to cables and latch. Cost $825 out the door! They washed my car and tore off the front license plate and two Mercedes emblems on the wheels. I discovered this after leaving dealership and had to return for the fix and get my plate back. All looked good but when I got home noticed that the panels in the trunk had not been put back on after checking the hydraulic fluid for the roof issue. Such sloppy work! I will not be returning to the location for service again. More

I have been very happy with the Midlothian service department. They always get the issue fixed. department. They always get the issue fixed. More