Mercedes-Benz of Midlothian - Service Center

Professional, courteous responsive. That’s how I would describe my interaction with rick Nelson. More importantly the problem was resolved. That’s how I would describe my interaction with rick Nelson. More importantly the problem was resolved. More

Staff is courteous and professional. Rick Nelson, my Service Advisor, kept me informed and provided a timely solution to my problem. Rick Nelson, my Service Advisor, kept me informed and provided a timely solution to my problem. More

Scott Lambert is a key reason that I use this dealership! ! Excellent customer service skills!! ! Excellent customer service skills!! More

I had an appointment April 23, 2024. I arrived at 5 pm on 22 April to leave my car and pick up the loaner. My service manager was with someone else so I had a seat in the waiting area. A I arrived at 5 pm on 22 April to leave my car and pick up the loaner. My service manager was with someone else so I had a seat in the waiting area. At 5:30 Alan had not come to get me so I went to his office and there was no one there. People asked if the could help me several times while I was waiting and told them I was waiting on Alen. Now Alan came walking towards me. I said something like, “Hey I’ve been waiting on you “,he replied, “ I don’t know why. I am clocked out.” So I replied, “you are clocked out?” Can you help me get my keys and I will leave.” So he went to get my keys and Scott said he would help me. And he did. More

This was a recall for the install of a new software for the transmission for my 2021 Mercedes GLE 450 the transmission for my 2021 Mercedes GLE 450 More

Great experience for dreaded annual maintenance with ride home and pickup included. Job well done. Travis was very helpful. home and pickup included. Job well done. Travis was very helpful. More

Service at Midlothian Mercedes is always professional and meticulous! Tim Lyons is a fantastic technician. meticulous! Tim Lyons is a fantastic technician. More

Excellent service as always. Very professional, fast and efficient. Thank you for being number one! Very professional, fast and efficient. Thank you for being number one! More

Dept seems over scheduled. Not as easy to get a loaner vehicle so had to wait 2+ hours during service. One of my issues still unresolved after 2 looks at situation so have to s Not as easy to get a loaner vehicle so had to wait 2+ hours during service. One of my issues still unresolved after 2 looks at situation so have to schedule another Appt. Charged me a fee to use my credit card, ridiculous. More

Excellent people to deal with from check in to check out with smiles all around. with smiles all around. More