I went to the Mercedes dealership with a nonfunctional DVD. At this time, the DVD was under warranty. The DVD was evaluated and determined unrepairable. The DVD was repaired with a new DVD. The DVD worked after repair.
One year later, the DVD quit working again. I returned to the dealership for evaluation. The DVD was no longer under warranty. The service advisor was Mr. Frank Marshal. The DVD was evaluated and the service department said the unit needs replacement again. The appraisal was$1100.00. I chose not to fix the DVD.
One week after the DVD evaluation, I was cleaning my car. I lifted the back seat and noticed a socket and unconnected plug. I connected them and the DVD player then worked?!?!
This makes one wonder if the Mercedes service department is running a scam evaluation on all service work or are the employees poorly trained mechanics?
I informed the manager Mr. Hamilton of the finding. He had no response or apology.

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Sales is great. The car is good. I purchased it new. Service Dept is poor. Complained to Mercedes corporate who were helpful but rather cold. Time to give Audi a try. I just leased a second car last week and did not go to MBON. I advise caution.

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Mercedes Benz of Nashville is the best car dealership I have ever used, for more than 20 years running. Bea Mohsenin is a true gem of a salesperson.

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Repeat consumer due to knowledge of product and wonderful one on one personal friendly service.Our Sales advisor, Bea Mohsenin, and the dealership management are wonderful to work with! Dealership and staff EXCELLENT!

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I had never owned a new Mercedes before and I have always wanted one so I finally thought the time was right. I called Ms. Bea at Mercedes Benz of Nashville and was immediatly impressed with her knowledge of the car we were interested in and the whole process was simple and very professional. Will we do buisness with them again?, you better believe it! The whole staff from sales to the mechanics were great!!!

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This is the second Mercedes I have purchased here. I would not think of going anywhere else. Beatrix is fantastic to work with Thank you Bea!

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We have purchased now our 5 Mercedes, Beatrix Mohsenin has been our sales person for the last three, she is the best of the best, and Jeff Trodgle is my service manager and words can not describe how good he is. With all the cars we have bought in our lives there has never been a dealer the comes close to Mercedes Benz Of Nashville. If Mercedes made trucks I would be in heaven....

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Mercedes Benz of Nashville is top notch in every way! I am on my third Mercedes, all bought there, and all bought from Beatrix Mohsenin. I felt she had my interest at heart with every purchase, took the time with me that I needed in order to answer my questions, train me on each new vehicle, and follow up with me afterward. The service has always been great, and everyone in the dealership is always so professional and friendly. I think my biggest compliment is that I trust Bea and MB of Nashville---and that means everything!

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Great dealership with a first class staff. You always feel welcomed and important to them. It was a smooth transaction and not a lot of wasted time. I will purchase from again and willing recommend them to my friends and family.

They represent the business envionment that you would expect Mercedes Benz.

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Traded my BMW that I loved but hated the dealership in Nashville. This dealership and the sales experience was unbelievable. Even met the GM who is very involved and asked that I contact him if I was ever unhappy. Great low pressure deal.

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