My Wife & I went into Mercedes-Benz of Nashville yesterday (10/10/15) with the intent of purchasing one of two vehicles they had listed online. Upon arriving, we walked around for a few minutes without anyone coming to see if we needed help, which isn't exactly a bad thing, but not what I expected. Finally, we decided to go find someone. Unfortunately for us, we found Jim "Mac" McCullough. Jim never introduced himself, nor asked for my, or my Wife's, name. We told him what we were looking for, and he proceeded to take us on a wild goose chase around the parking lot, never once making conversation.
We then went inside to look up the cars. Turns out that neither one was ready to be sold, though they had them both listed online. Jim, again not even knowing my name, proceeds to go on about why they have to do that. He said the cars would be ready in a week, and I could come back at that time. He then gave me his business card, which I promptly left in the lobby. While leaving, there were two sales guys standing by the front door, and when I went to leave, I said "Have a good one fellas", to which they just looked at me and kept on talking to each other.
My Wife and I then went to another dealer in Franklin and happily bought a C250 that day... You couldn't pay me to go back to Mercedes-Benz of Nashville.