I gave this service center the score I did because I recently had my first Mercedes routine maintenance service with Mercedes of Nashville. The previous owner whom I bought the car from had a service record with them that I enthusiastically wanted to continue (initially). I was very satisfied with my service, except for the fact that I was missing two tire-valve caps on my wheels after I paid for a rotation, balance, and inspection. Additionally, less than 48 hours after I left the dealership my check engine light appeared and I had noticeable ignition trouble. I immediately notified my service manager and we scheduled a time to come in the next day. That next day, when I first started my car, my check engine light did not appear and I had no ignition problems. I informed my service manager and we decided not to bring it in unless the symptoms continue. Two days later, my car died while parked and I was not able to restart it. My service manager towed my car to the dealership and the problem was identified. I was quoted with a $475 charge for the service required to fix the problem (crankshaft position sensor replacement).
Since the check engine light was on within two days after I got my car back from the service (something that has never happened before since I bought the car) coupled with the fact that I had missing caps from my tire valves after my service led me to question my first service experience with Mercedes of Nashville. Given their timeline proximity, CLEARLY there was a relationship between my CEL appearing and my recent service. My service manager and I talked about the service for a minute and then he said he would knock $100 off the total from $475 to $375. Regardless, I respectfully declined the options he presented and drove home without having them service it that day.
Furthermore, before I left the dealership, I replaced my own tire caps on their lot, essentially completing the service that I paid them to do, and embarrassing myself in the process as I did it right outside of the service bay in plain view of my service manager. I am a proud Mercedes owner, but I did not receive the type of service that I expect from Mercedes of Nashville. Sent an email to the "director of service" and haven’t heard back from him.
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