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Mercedes-Benz of Natick
Natick, MA
2,718 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 AM
Tuesday 8:30 AM - 8:00 AM
Wednesday 8:30 AM - 8:00 AM
Thursday 8:30 AM - 8:00 AM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,718 reviews
May 30, 2024
Jonny is simply amazing. He was extremely professional, very detailed oriented and very thorough. He was able to answer all of my questions and then some! Jonny is knowledgea He was extremely professional, very detailed oriented and very thorough. He was able to answer all of my questions and then some! Jonny is knowledgeable, passionate and very patient when it comes to all technologies involved! Joel, Nick and Jonny who were all responsible for our experience at Mercedes of Natick were all simply amazing!!! More
by kevinjean
Helpful May 30, 2024
Jonny and Vito, excellent team, Amazing knowledge base and professionalism. Enjoyed the experience very much thank you! and professionalism. Enjoyed the experience very much thank you! More
by LATM
May 30, 2024
I would highly recommend mercedes natick dealership to anyone in the market for a new car." anyone in the market for a new car." More
by abdulla
Employees Worked With
May 30, 2024
Great Service. Urgent visit for a tire issue. Brian was great in keeping me informed and working with me to get this done on short notice. Urgent visit for a tire issue. Brian was great in keeping me informed and working with me to get this done on short notice. More
by bhweiner
Employees Worked With
May 29, 2024
Mercedes-Benz of Natick makes it easy to schedule an appointment, easy to drop off the car, comfortable waiting area where I was able to plug in my laptop and work remotely. Great service people who kee appointment, easy to drop off the car, comfortable waiting area where I was able to plug in my laptop and work remotely. Great service people who keep you up-to-date on your cars progress and follow up for questions. More
by Michelle
Employees Worked With
May 29, 2024
The Best! Mercedes Benz of Natick is absolutely fantastic! I appreciate the great work service did to my car and the kindness that came with it! Thank you Mercedes Benz of Natick is absolutely fantastic! I appreciate the great work service did to my car and the kindness that came with it! Thank you so much! More
by Sara
May 28, 2024
Jonny is nothing short of amazing . He is so bright, exceedingly professional, charming and patient. I was disappointed with the rest of my experience. Jonny is the definition of integr He is so bright, exceedingly professional, charming and patient. I was disappointed with the rest of my experience. Jonny is the definition of integrity. More
by Susanshoge
Employees Worked With
May 27, 2024
After a very unpleasant experience with the sales team, management got involved and made things whole, but considering you are entering mercedes, this was not the expected. The dealership has an excellent management got involved and made things whole, but considering you are entering mercedes, this was not the expected. The dealership has an excellent application support, Johnny was a pleasant experience in helping navigate the electronics as cars nowadays takes a lot of effort in setting up with your phone etc....they need to do a better job in enhancing the purchasing experience. More
by Thomas
Employees Worked With
May 26, 2024
Great facility, nice selection, very friendly and helpful, wonderfully professional. Working with Dakota was so refreshing. She knew the car in and out and was incredibly capable. helpful, wonderfully professional. Working with Dakota was so refreshing. She knew the car in and out and was incredibly capable. More
by Buster
Employees Worked With
May 25, 2024
We purposely went back to Charles when I was ready to replace my 2016 GLS 450. He is the best around! replace my 2016 GLS 450. He is the best around! More
by Lisa
