Mercedes-Benz of Natick

A truly positive experience all around. Professional sales staff with product knowledge at the ready. The staff went above and beyond even the highest expectations during this transaction. One of the v sales staff with product knowledge at the ready. The staff went above and beyond even the highest expectations during this transaction. One of the vehicles I had selected to consider purchasing was at another location and the sales team had it on site in hours for me to view, which was essential with my limited schedule to shop. It ended up being the vehicle purchased. I also work in a commission based business and was thoroughly impressed with the teamwork and cooperativeness between the sales staff in an otherwise individual business. The atmosphere was congenial, respectful and attention to details never waivered. Every level of management checked in with me to make sure I was satisfied. The entire process was seamless and first class all the way. They want to make sure you are happy. In no small part credit must be given to Pre-Owned sales manager Aidan Power, whose integrity, sincerity and constant follow up made this transaction the best vehicle purchase situation. His exceptional rapport with fellow management, sales staff and service is outstanding. Clearly an invaluable asset to the organization. More

JC was wonderful, not pushy, very informative and patient. I am also a fan of Suzanne because she has looked after me for 13 years and kept my car humming along at a beautiful rate. The dealership patient. I am also a fan of Suzanne because she has looked after me for 13 years and kept my car humming along at a beautiful rate. The dealership takes good care of its customers and follows up with us when one is not expecting it. Very personalized service. More

THe dealership was friendly, easy to work with and not a hard sell. I liked working with Spencer particularly - he was patient and very accommodating answering all my questions. I was perfectly pleased wit hard sell. I liked working with Spencer particularly - he was patient and very accommodating answering all my questions. I was perfectly pleased with the price of the car as I had priced things via Edmunds and was not surprised at all. It was really an excellent experience and of course, I love love love my car. More

Very nice experience. Everyone was pleasant and helpful. Spencer always promptly returned my calls and addressed my questions. I would certainly recommend visiting this dealer. I did like the smart pricin Spencer always promptly returned my calls and addressed my questions. I would certainly recommend visiting this dealer. I did like the smart pricing concept for the pre-owned vehicles...makes the process less stressful! More

My experience at FMW-Herb Chambers was fantastic! My dealer ( Fred Schultz ) was not only extremely knowledgeable and experienced but also friendly. I did not feel as though I was being pressured or sca dealer ( Fred Schultz ) was not only extremely knowledgeable and experienced but also friendly. I did not feel as though I was being pressured or scammed into a vehicle with tired salesman tactics. This is my 3rd car I have bought from Herb Chambers and by far this was my best experience to date. Keep up the good customer service it means everything to me when making my purchases. More

I have been dealing with this dealership for many years. I bought my first Mercedes thirty years ago. Ihave known Steve Boston for thirty years. He recommended Pat Flaherty as my sales rep. I found Pat to b I bought my first Mercedes thirty years ago. Ihave known Steve Boston for thirty years. He recommended Pat Flaherty as my sales rep. I found Pat to be very Knowlegible and we worked well on purchasing my new 350E. I would recommend Pat to my friends who are interested in a new Mercedes. More

My wife and I have bought 2 cars with Steve Kern as our salesperson. Steve is extremely knowledgeable, very helpful, and always a true gentleman. He is the ultimate professional and a real pleasure to wo salesperson. Steve is extremely knowledgeable, very helpful, and always a true gentleman. He is the ultimate professional and a real pleasure to work with. He takes the trauma out of car buying. Everyone at the dealership has always been courteous and helpful. The service is excellent and very accommodating to our schedules. I highly recommend Mercedes of Natick, and would not hesitate to buy from them again. More

To whom it may concern, I purchased a vehicle from To whom it may concern, I purchased a vehicle from Heather Turmenne and it was such a refreshing, wonderful experience. I almost discontinued p To whom it may concern, I purchased a vehicle from Heather Turmenne and it was such a refreshing, wonderful experience. I almost discontinued purchasing anything from Herb Chambers completely. I had a horrific experience at one of your locations. I wanted to purchase a brand new vehicle and was told that I couldn't order it to my specifications, I could only purchase what was available, never heard of that considering I wasbuying a brand new vehicle and they could order to my specifications but, whatever, I went with the flow.So I found something that had what I thought was everything I wanted. The day came that it was in, I did a once over, and took it home. Sooo very excited. Then I went to put my 87 year old grandmother in the back seat, she so excited to have heated seats very novel to her. To find it did not have them. I paid for it. So I went back to the dealership were I was basically told to bad. That they had another vehicle with the heated seats but, it also had running boards and they wanted me to pay more money for their mistake. Then I was told that I didn't want the heated seats that they could burn my grandmother. Trying to convince me not to have heated seats. I said that is the craziest thing I ever heard. I can't imagine Herb selling anything that could potentially harm a customer.He wouldn't risk the liability. So I returned my brand new vehicle, and took my trade in back. I was beside myself. Loved the vehicle, hated how I was treated. So I went to another dealership and gave it one more try. Thankfully!!!!! I met Heather, and she was AWESOME!!!!!!!! I bought my new vehicle from her, and it was exactly what I wanted no hassle, no lying ,an absolute breeze. So needless to say I'm saving to hopefully next year purchase another vehicle from her the Mercedes Eclass AMG63. Thank You, Christina Rizzo More

In my last rating i expressed how the sales person Fred Schultz was so thorough thru my entire purchase experience, from my trade in to my final purchase & delivery. They met every need that i requested ab Schultz was so thorough thru my entire purchase experience, from my trade in to my final purchase & delivery. They met every need that i requested above and beyond and even better that what I expected. I also worked with the sales manager and Jamie the finance manager . Overall I would recomend this dealer to purchase a new vehicle. More

I came across Mercesdes Benz of Natick during my long and frustrating search for a new car. Before this, every salesperson I met was rude and pushy, however I was looking at one specific car, an E class, wh frustrating search for a new car. Before this, every salesperson I met was rude and pushy, however I was looking at one specific car, an E class, when Matt Lavoie introduced himself to me and told me EVERYthing I could possibly need to know about the car. He was so informative, friendly, and truthful that I bought the car right on the spot. Ever since then, he has been following up with me with a phone call, asking how everything is going, if I have any problems figuring things out, etc. I am extremely pleased with his service and with the dealership in general. More