11 Reviews of Mercedes-Benz of Oakland - Service Center
I took my 2015 Ml350 4 magic for 60k service. The service came with a Lala we, however I did not receive a car wash. The car was dirty as before, no additional service as I received during earlier service. W came with a Lala we, however I did not receive a car wash. The car was dirty as before, no additional service as I received during earlier service. Was dissappointed More
John Jackson takes Great Care of us As a 63 year old who's last car was a 2003 ML, i bought the 2016 GLE with delight but some hesitation as it's like driving a computer; a bit daunting. As a 63 year old who's last car was a 2003 ML, i bought the 2016 GLE with delight but some hesitation as it's like driving a computer; a bit daunting. Noting my very low mileage, John Jackson set me up with instruction with Ted @ the dealership and it's been very helpful. That's GREAT customer service! Best Regards, Deborah (and Larry) Witalis More
Professional Service Professional, courteous service performed within the timeframe promised. Calvin Chan was very helpful to identify service work needed at this time an Professional, courteous service performed within the timeframe promised. Calvin Chan was very helpful to identify service work needed at this time and what service could be done during the next visit. More
Good experience Everything was handled in a professional and pleasant manner from the point of making an appointment through having the car washed and promptly return Everything was handled in a professional and pleasant manner from the point of making an appointment through having the car washed and promptly returned to me. More
Fantastic service as usual from John Jackson John makes everything so easy and we really appreciate the courtesy car so we don't have to disrupt our work week routine while getting our car servic John makes everything so easy and we really appreciate the courtesy car so we don't have to disrupt our work week routine while getting our car serviced. More
as usual, excellent...Brad N., is the best! I have no complaints, everyone was professional, courteous, and my car was ready on time. My usual service representative is on vacation, but Michael I have no complaints, everyone was professional, courteous, and my car was ready on time. My usual service representative is on vacation, but Michael is vey good as well... More
Another overall pleasant experience I dropped my E63 off for what I expected to be Express Service, but it didn't turn out that way. First, it was due for another part, which meant it wo I dropped my E63 off for what I expected to be Express Service, but it didn't turn out that way. First, it was due for another part, which meant it would likely take all day. I also decided to buy a set of tires while my car was there (they were on sale), but one of the tires was defective, and we had to wait for one to be shipped in. The final result was that a service that I thought would take an hour took six days. You might think I'm unhappy about that, but you would be mistaken. First off, none of the things that caused delays were the dealership's fault. Also, one of their responses to the situation was to provide me with a free loaner car, resulting in little to no negative impact for me. Also, my service advisor, Calvin Chan, was very conscientious about keeping me informed every step of the way. I left there a very happy customer. I came to these guys two years ago because I was unhappy with the attitude of another Mercedes-Benz dealer, and I've never regretted it. More
Great service and on time! My service attendant was professional and courteous! He explained what was performed on my vehicle and what to watch for within the next year. My ve My service attendant was professional and courteous! He explained what was performed on my vehicle and what to watch for within the next year. My vehicle came back washed and vacuumed! Straight up great service department! More
This store has gone thru a redesign and seems to be Recently stopped by after 2 years of living in LA , Really love the new building , the drive is large and the customer service from my point of view h Recently stopped by after 2 years of living in LA , Really love the new building , the drive is large and the customer service from my point of view has been excellent ..... Seems like the pricing reflects the market for service and the new buildings and service center set these guys above any independent ... Just check the pricing thats simple. The location is the same but its a brand new dealership ... clean and super comfortable with a very nice lounge. Personally I like to do 'business' with a business that has been around MB OAKLAND has been here for 50+ years ... Just have to thanks Garland Brad and Luke ( thanks for showing me the new CLA while I waited) for making my this experience excellent with my budget in consideration. More