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Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

Harriman, NY

4.5
544 Reviews

544 Reviews of Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

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May 27, 2024

Scott was very professional and answered all my questions. Staff are all pleasant and attentive. More

by RUIZE0903
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We're delighted to hear that Scott provided you with professional service and addressed all your questions. Ensuring our customers feel well-informed and supported is a top priority, and it's fantastic to know that Scott and our staff were able to meet your needs. We'll be sure to pass along your kind words to Scott and the rest of our team. Warm regards, Michael Hill mhill@benzelbusch.com

Helpful
May 26, 2024

Dealership was very clean. The service manager was very informative and courteous. Thanks for the car wash and your service. More

by HENRYOWEN107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your kind review! We're delighted to hear that you found our dealership to be clean and that our service manager provided you with informative and courteous assistance. Ensuring a clean and comfortable environment for our customers is important to us, and we're glad to know that it contributed positively to your experience. Warm regards, Michael Hill mhill@benzelbusch.com

Helpful
May 26, 2024

I had a pleasant experience, Frankie pinpointed the problem and had it handled swiftly. I was back on the road within 24hrs. More

by aurelienjeanty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your experience with us! We're thrilled to hear that Frankie provided you with a pleasant and efficient service experience. It's fantastic to know that he was able to pinpoint the problem swiftly, getting you back on the road within 24 hours. Your satisfaction and safety are our top priorities, and we're delighted that Frankie's expertise helped resolve the issue promptly. Warm regards, Michael Hill mhill@benzelbusch.com

Helpful
May 24, 2024

thanks and friendly staff It’s nice to be nice whenever you good place o More

by WOOSUNAH66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caiya Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Cruver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Casale
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your kind words! We're delighted to hear that you found our staff to be friendly and welcoming. Creating a positive and welcoming environment for our customers is important to us, and we're glad to hear that you had a pleasant experience with us. Warm regards, Michael Hill mhill@benzelbusch.com

Helpful
May 24, 2024

Very good professional service by Omar, I’ll be returning again in the future potentially to buy a new vehicle More

by Kurtselimi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your fantastic review! We're thrilled to hear that Omar provided you with very good professional service. Your satisfaction is our priority, and we're glad to know that your experience was positive enough to consider returning in the future, potentially for a new vehicle purchase. Warm regards, Michael Hill mhill@benzelbusch.com

Helpful
May 24, 2024

Omar was very attentive and thorough with me E class. The work done in the shop was as it always is…outstanding. The tech also took the time to provide a very detailed and informative video on the work p More

by MBUCZKOWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Pensa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josephine Nikolla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Casale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We're thrilled to hear that Omar provided you with attentive and thorough service for your E-Class. It's fantastic to know that the work done in our shop met your expectations and was deemed outstanding. We're also glad to hear that our technician went the extra mile to provide you with a detailed and informative video on the work performed, ensuring transparency and peace of mind. Warm regards, Michael Hill mhill@benzelbusch.com

Helpful
May 22, 2024

Scott went above and beyond to ensure I was 100% satisfied with the service provided. More

by Cazuckerman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Cruver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Casale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your glowing review! We're delighted to hear that Scott provided you with exceptional service and went above and beyond to ensure your complete satisfaction. Customer satisfaction is our top priority, and it's wonderful to know that Scott's dedication made a positive impact on your experience. We'll be sure to pass along your kind words to Scott, and we look forward to serving you again in the future. Warm regards, Michael Hill mhill@benzelbusch.com

Helpful
May 19, 2024

Omar Martinez is a very helpful, professional and friendly Service Advisor. I will ask for him when I schedule my next appointment. More

by SPEZZ824
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We're delighted to hear that Omar Martinez provided you with helpful, professional, and friendly service as your Service Advisor. We'll be sure to pass along your kind words to him. Warm regards, Michael Hill mhill@benzelbusch.com

Helpful
May 19, 2024

Scott was very helpful and transparent with quick service. This is definitely my preferred dealership. More

by ROSEPETALS01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your glowing review! We're delighted to hear that Scott provided you with helpful and transparent service, ensuring a quick and smooth experience. We're thrilled to be your preferred dealership, and we'll make sure to pass along your kind words to Scott. Warm regards, Michael Hill mhill@benzelbusch.com

Helpful
May 19, 2024

It was such an unsatisfactory experience that I have decided to sell the Sprinter, and although this is my fourth Mercedes, I'll never buy another one. I will not risk a repeat of that experience. More

by MAIL5
Recommend Dealer
No
Employees Worked With
Frankie Devita
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

We're truly sorry to hear about your unsatisfactory experience. As a loyal customer who has chosen Mercedes-Benz multiple times, your feedback is incredibly valuable to us. We understand the disappointment and frustration this experience has caused, and we sincerely apologize for falling short of your expectations. If there's anything we can do to address your concerns or regain your trust, please don't hesitate to reach out to us directly. We appreciate the opportunity to make things right and hope to have the chance to restore your faith in us. Warm regards, Michael Hill mhill@benzelbusch.com

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