Scott Cruver

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your fantastic review! We're thrilled to hear that Michael Paccione and Thomas Tzimoulis provided you with such professional and wonderful service during your car purchase. Delivering a seamless and efficient experience is our goal, and we're delighted that we could have you driving off in your new car within just one hour. Warm Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your kind words! We're thrilled to hear that you found our dealership and Omar to be presentable and professional. Providing top-notch service and keeping our customers updated on their service status is important to us, and we're glad Omar could deliver on that promise for you. Warm Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We're thrilled to hear that Scott has consistently provided you with pleasant and engaged service when discussing service options. We're fortunate to have him as part of our team, and we're delighted that he's made your experience at our dealership a positive one. Warm Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for taking the time to share your feedback! We're thrilled to hear that Scott Curver provided you with excellent service and kept you informed about the progress of your vehicle. Keeping our customers updated and informed is a top priority for us, and we're glad that Scott ensured you were well-informed throughout the process. Warm Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for your kind review! We're thrilled to hear that Scott provided you with exceptional service and made sure you were well-informed throughout the process of handling your insurance claim. Warm Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you felt warmly welcomed by our team from the moment you walked in. Providing a welcoming and accommodating atmosphere is a top priority for us, and it's fantastic to know that Scott Cruver and the rest of our staff made your visit enjoyable. Warm Regards, Michael Hill

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your feedback with us. We understand your concerns regarding the cost of your recent oil change service and the additional credit card fee. We strive to provide transparent pricing and excellent service to all our customers. We apologize if the total cost of your oil change exceeded your expectations. We'll review our pricing structure to ensure it remains competitive while still reflecting the quality of service we provide. Regarding the credit card fee, we understand your frustration. Credit card processing fees are unfortunately standard across many industries. However, we appreciate your feedback, and we'll take it into consideration as we evaluate our payment policies. Best Regards, Michael Hill mhill@benzelbusch.com