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Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

Harriman, NY

4.5
521 Reviews

521 Reviews of Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

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May 18, 2024

Mercedes prices are far too high across the board. Over 200 dollars per hour labor rate is ridiculous. More

by rgerace1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2024

Excellent service and very detailed to ensure the quality of the vehicle is on par with customer expectations More

by Gioflo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2024

Great employees. Always very friendly and helpful. Truly want to give you the best service. More

by LISUNCATCHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Taccetta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Cruver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2024

Great experience. They were kind and helpful answering any questions I had. Would highly recommend. More

by ASHLEYLTAKACS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Tzimoulis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Pauletta
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2024

Everyone was polite and helpful also very informative. We are satisfied with the service provided. More

by RBANDREA8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2024

Omar Martinez is a very helpful, professional and courteous Service Advisor. Will definitely ask for him for my next appointment. More

by LUCYLCONDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024

Professional team associates throughout. I had a 30k service, brakes, new tires and an alignment all performed while I waited. The facility is among the nicest auto dealerships you will ever More

by BILLMOHR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Webster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Casale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Luna, Parts manager
May 16, 2024

Very friendly and professional team direct to point no xx but they forget little details More

by WGONTHEMOVE35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2024

Frank and the team are great! Very easy and thorough process. I would highly recommend. More

by DANNY72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We're thrilled to hear that Frank and our team provided you with a great experience. Warm Regards, Michael Hill mhill@benzelbusch.com

May 10, 2024

I always go to Omar he is so attentive and his customer service skills are amazing. Thank you for always taking care of my car like yours. More

by Lucia M…..
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We're delighted to hear that Omar has consistently provided you with attentive service and amazing customer care. Taking care of our customers' cars as if they were our own is a principle we stand by, and we're thrilled that you've noticed and appreciated Omar's dedication. Warm Regards, Michael Hill mhill@benzelbusch.com

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