Mercedes-Benz of Rockville Centre - Service Center

I live in commack and leased a car in July. It's a 300c. I was driving home from JFK airport and my check engine light came on. The car was jumping and not staying on gear. I stalled on the Belt parkway. I I was driving home from JFK airport and my check engine light came on. The car was jumping and not staying on gear. I stalled on the Belt parkway. I called Roadside assistance and they were NOt helpful.I called the closest Mercedes dealer and Carol was a LIFE SAVER. She told me to come to her dealer and she would get me a loaner car and to be careful while I was driving, . I drove 20 miles per hour with my hazard lights on and when I got there she was so nice. Jason Ferraro was also delightful and helpful. This was a frightening experience in a 6 month old car. It turned put to be a loose connection on some board associated with the transmission. carol was the best! More

if you are going in for service - ask for anthony - he will do right by you and is a pleasure to work with - plus the service done on my car was excellent will do right by you and is a pleasure to work with - plus the service done on my car was excellent More

I had a variety of questions regarding a extended warranty that I had purchased for my father, when I purchased a vehicle for him. Samantha was extremely patient regarding my questions and volunteere warranty that I had purchased for my father, when I purchased a vehicle for him. Samantha was extremely patient regarding my questions and volunteered to contact my father and help him through the service process. My father is 72 years old and does not have a great command of the English language -- so he is more comfortable bringing his vehicle to a local Mercedes dealership -- that dealership will not provide him with a loaner vehicle and to date has told him that any and all work that was done on the car was not covered under the warranty. This information may be correct -- but Samantha was willing to review the receipts from the other dealership to verify the information! She really went above and beyond my expectation of any customer service center -- especially an auto dealership! I had visited several Mercedes-Benz dealerships, prior to purchasing at Lakeview -- I had terrible experience at a particular dealership which could best be described as "arrogant". I was completely turned off to buying a Mercedes -- but my father wanted a Mercedes and by chance after visiting a client one day I drove past this particular dealership and pulled over in front of the dealership and made a call regarding the type of vehicle I was looking for, pricing etc. The salesperson made me a lot of promises over the phone -- I told him that was parked in front of the dealership and was all going to walk in with my checkbook and if any part of our conversation was going to be different -- that I wasn't going to buy the car. Needless to say he kept all of his promises and I purchased a vehicle that day. But the most amazing part of my current experience, is that my father refused to drive the 15 minutes to half-hour to go to the original dealership, Lakeview Mercedes.Though I've tried for years , Samantha spoke with my father and was able to convince him to go to their dealership to get the comprehensive service he deserved and also made an arrangement for a loaner vehicle...WOWWWWWW!!!!! Truly amazing! -- My many thanks to Samantha and the management team at Lakeview Mercedes for training and retaining such wonderful staff! More

Very friendly showroom staff. They were very courteous and attentive without being overly aggressive to sell. Recptionist remembered my name after the first visit which impressed me very much. Dealershi and attentive without being overly aggressive to sell. Recptionist remembered my name after the first visit which impressed me very much. Dealership grounds were extremely clean and orderly which gave a very positive impression of the overall operation. George was an extremely attentive sales rep, friendly and could not do enough to make us happy with our first MB. He even gave us his personal cell number which we could call with any questions. Overall a very positive experience with a fine dealership. Look forward to the continued service throughout the life of the car. Bruce Feltkamp More

JUST WANTED TO GIVE MAJOR KUDOS FOR CAROL DELLARATTA SHE IS THE MOST UNDERSTANDING PERSON YOU WOULD WANT TO MEET AND DEAL WITH....SHE IS THERE FOR YOU AND IS COMMITTED TO FIX THE PROBLEM.....SHE HAS MADE MY IS THE MOST UNDERSTANDING PERSON YOU WOULD WANT TO MEET AND DEAL WITH....SHE IS THERE FOR YOU AND IS COMMITTED TO FIX THE PROBLEM.....SHE HAS MADE MY EXPERIENCE AT THIS DEALERSHIP WORTH THE TRIP....ALSO ANDY OWEN ALWAYS KEPT ME INFORMED REGARDING THE PROGRESS OF MY CAR....THANKS SO MUCH ANDY......AND THANKS AGAIN TO CAROL..... More

Dear Bill, I wish to thank you for your successful Dear Bill, I wish to thank you for your successful intervention in resolving a tire issue on my 2008 E350 that originated in Clearwater, Florida, a Dear Bill, I wish to thank you for your successful intervention in resolving a tire issue on my 2008 E350 that originated in Clearwater, Florida, and brought to a more than satisfactory conclusion at your Lakeview Service Center. Your understanding of the situation was to me comforting initially, and impressive later, when I received a call from Carol who informed me that your Service Center would replace the part as soon as I was able to drive the car there. Please know that your immediate and professional attention was much appreciated, and that you restored my confidence in Mercedes-Benz. I look forward to working with you on my future Mercedes-Benz purchases. Yours truly, Paul Sabatino More

Brought my 2007 E350 in for service. Car had a whirring Brought my 2007 E350 in for service. Car had a whirring noise in the front wheel. I told them that I suspected that it was a wheel bearing. They to Brought my 2007 E350 in for service. Car had a whirring noise in the front wheel. I told them that I suspected that it was a wheel bearing. They told me that since I have the 18" sport rims, they are all bent from driving over pot holes and, that is why I have the noise. They quoted me like 300.00 per rim for the fix, which I declined. When I picked up the car, since I didn't go ahead with the work, they charged me 175.00 for "diagnosis". I told them that I thought that this should be covered under warranty, and they told me that it considered "road hazard" I also told them that there are many people on the internet that have the same complaint that I do concerning the wheels...they basically told me "too bad, it's not our fault". I have never had a car where all 4 wheels were bent. I live on long island, 55 years old....not like I beat the crap out of the car. I took the car to an independent shop and had the wheels fixed.....I had the same noise! About 6 weeks later, the noise got very bad and I went back to the dealer. This time, they told me that it was a wheel bearing, the same thing that I told them it was when I first brought the car in. They told me that they will fix it under warranty and I told them that I wanted my 175.00 back because they misdiagnosed the problem 6 weeks ago....they told me they couldn't do it. I have had other small issues with them as well. The woman that makes the loaner appointments is nasty as well. My car is now coming ready to be turned in and, believe me, I won't be going back to Lakeview to get the next one. More