Mercedes-Benz of Sacramento

Excellent Client Services I purchased my new Smart Car and as I alwayd do, received excellent customer service. The staff at Von Hausen always anticipate you needs and do every I purchased my new Smart Car and as I alwayd do, received excellent customer service. The staff at Von Hausen always anticipate you needs and do everything to meet them. A thoroughly enjoyable experience. More

Very cordial and comfortable Stopped by and was met be a gracious woman who took me to the showroom and introduced me to John Liu. He answered my questions and showed me possibili Stopped by and was met be a gracious woman who took me to the showroom and introduced me to John Liu. He answered my questions and showed me possibilities within my range. One in particular looked promising but it was at another lot. He made arrangements to bring it to Howe Ave. I retruned the next day and purchased the car. John was very helpful in matching me with my new car! More

Courteous and Professional Overall, I have always found the staff and service provided at Mercedes of Sacramento very courteous, professional and timely. Though, this time they Overall, I have always found the staff and service provided at Mercedes of Sacramento very courteous, professional and timely. Though, this time they washed my car, right before a spring drizzle. When I got my car back it was covered with rain drops. I would have been willing to wait ten more minutes for them to dry it again. That aside, keep up the good work. More

Very accomodating! Very accommodating and informative about your service. I would recommend to any of my friends to buy a Mercedes and then have it serviced at Mercedes Very accommodating and informative about your service. I would recommend to any of my friends to buy a Mercedes and then have it serviced at Mercedes Benz of Sacramento! More

Took care of an unexpected situation, perfectly! In addition to scheduled service items, mechanics found that the gasoline tank needed replacement, under warranty, and front end parts (ball joints) a In addition to scheduled service items, mechanics found that the gasoline tank needed replacement, under warranty, and front end parts (ball joints) also needed replacement. This much work could not be completed that day, so they offered to drive me home, all the way to Yuba City! This was done and the next afternoon my fully serviced and repaired car was brought to my residence in Yuba City. I would say that this is PREMIUM SERVICE!! More

This dealership cannot be trusted. Their sales person, Mr. Jose Armenta, told us when we signed the contract on Sunday April 23 that the car was on the truck on the way to Sacramento, Their sales person, Mr. Jose Armenta, told us when we signed the contract on Sunday April 23 that the car was on the truck on the way to Sacramento, and will arrive in a couple of days. However, we just found out that he just lied to us. When we called him on Tuesday and left a message for him to call back, he did not respond to my message. I found out from Mr. Brett Kellner, another sales person that he was not sure when the car would arrive. We were so upset that we told him that we wanted to cancel the contract. So he asked the sales manager to call me. The sales manager told me that the car would arrive on May 4. I told him we didn't want to wait and wanted to cancel the deal. He tried to talk us out of it and offered to compensate us by given us a loaner vehicle without charge and will give us $50 for each day we wait for the car. We grudgingly agree to his offer. We finally got the car on May 5, but did not get the $600 check for waiting for 12 days that the sales manager promised to pay us. Mr. Kellner told us that we will get the check later. It is now May 22, and we still waiting for the check. More

Great service as always Every time i go there i feel like family. People see that the workers remember my name and speak to me like we're friends and that always looks good e Every time i go there i feel like family. People see that the workers remember my name and speak to me like we're friends and that always looks good especially at a Mercedes dealership. I always know what to expect when i get there. Great service. More

Great Service! Great and courteous service! I didn't have to wait more than an hour to replace a battery and could have a cup of Starbucks during my wait. Great and courteous service! I didn't have to wait more than an hour to replace a battery and could have a cup of Starbucks during my wait. More

Amazing product & customer service team I recently purchased my 9th vehicle from this dealership since 2008. I would highly recommend anyone who wants the Mercedes Benz experience to utilize I recently purchased my 9th vehicle from this dealership since 2008. I would highly recommend anyone who wants the Mercedes Benz experience to utilize this dealership. From my first purchase to my ninth this dealership has surpassed all of my expectations from the front door greeting to service. Outstanding job team Mercedes Benz of Sacramento! Thank you... More

POOR COMMUNICATION thik re recommending center Waited 3.5 hrs. after tow to be told can't remove key from ignition (Try Put in park or wiggle steering wheel).35 hrs beforecommication. next tow aft Waited 3.5 hrs. after tow to be told can't remove key from ignition (Try Put in park or wiggle steering wheel).35 hrs beforecommication. next tow after getting car another 35 hrs before commun. THAT STINKS!! More