Mercedes-Benz of Sacramento

Remarkable Experience My experience at Mercedes Benz was remarkable as usual. Service was efficient and outstanding staff. Mercedes Benz has maintained incredibly quality My experience at Mercedes Benz was remarkable as usual. Service was efficient and outstanding staff. Mercedes Benz has maintained incredibly quality during the years and timely service appointments. More

New 2017 GLC300 I had a great experience purchasing a new 2017 GLC. Robby was very helpful with matching and exceeding all on-line offers from other dealers in a 200 I had a great experience purchasing a new 2017 GLC. Robby was very helpful with matching and exceeding all on-line offers from other dealers in a 200 mile radius. When it came time to turn in my end of lease vehicle, Robby made sure I wasn't charged any fees or excessive wear fees and even saved me the last month lease payment. I ordered my new Mercedes from the factory since there weren't any available with the exact equipment I wanted. Robby was able to modify an existing order getting me the vehicle I wanted a full month before my lease was up. I am totally satisfied with the service I received and highly recommend Mercedes-Benz of Sacramento. More

meeting customer expectations in a professional way. Service consultant was very knowledgeable and have lot of patience to listen customer issues and try to take of them in a professional manner. He was Service consultant was very knowledgeable and have lot of patience to listen customer issues and try to take of them in a professional manner. He was very friendly and easy to work with. I was completely satisfied with his services. More

Don't buy online. Bought a CPO 2013 ml350 bluetec. Worst service ever from the get go. Had to have the car delivered to us because as we are stepping on the plane to f Bought a CPO 2013 ml350 bluetec. Worst service ever from the get go. Had to have the car delivered to us because as we are stepping on the plane to fly in to pick it up we were sent a text telling us it wasn't going to be ready! Showed up and the running board light out ($850),brakes shot($850), scratched wheel. And that's only the half of it. Delivery guy showed me scratches were there before he took it. We had to call Mercedes head office to get the CPO warranty and service contract that was part of it activated. I can go on........ The best or whatever! More

John Liu's the Greatest! John is very knowledgeable, and honest. He tries to sell the right car for you. This is why we trust John so much, and will keep coming back. John is very knowledgeable, and honest. He tries to sell the right car for you. This is why we trust John so much, and will keep coming back. More

great service It was time for my A service . I been coming to shop for about 6 years and I very happy with my service they take good care of my car. It was time for my A service . I been coming to shop for about 6 years and I very happy with my service they take good care of my car. More

Steering vibrates from reverse to drive for seconds The service advisor is so helpful. He was also able to gave ma a loaner car. My car was done in a day as promised. The service advisor is so helpful. He was also able to gave ma a loaner car. My car was done in a day as promised. More

This Dealer Group never disappoints! This is our second purchase from the Von Housen Automotive Group. The first was from their El Dorado Hills store and this from their Sacramento store. This is our second purchase from the Von Housen Automotive Group. The first was from their El Dorado Hills store and this from their Sacramento store. Always a pleasure to deal with. They were quick and efficient. I'm sure we'll be back again in the future. More

Excellent Service Robbie is a pleasure to work with. Jack, I hope I did not put too many miles on the loaner vehicle. Your Service Technicians are the best of the bes Robbie is a pleasure to work with. Jack, I hope I did not put too many miles on the loaner vehicle. Your Service Technicians are the best of the best. Keep up the great work. More

Failure to fix problem Have brought car to service center more than twice to fix defective rear camera that stops working in warm weather. Problem not fixed. Get runaround a Have brought car to service center more than twice to fix defective rear camera that stops working in warm weather. Problem not fixed. Get runaround and doublespeak. Have brought car for other problems also under warranty. Reliability questionable as car just suddenly stopped in traffic after being serviced for similar problem. Both problems brought for service are safety issues and we do not feel safe in the dependability of our car. Sorry I bought this car!! More