Mercedes-Benz of Sacramento

Very positive experience Car buying can be an anxious experience. That was not the case at MB Sacramento. Robby was extremely helpful and made the process easy and painless. Car buying can be an anxious experience. That was not the case at MB Sacramento. Robby was extremely helpful and made the process easy and painless. More

software update Unexpected software update froze the command center. It took a couple of days to fix. Thank you Jack Manikoth for working to get it fixed. Jack came Unexpected software update froze the command center. It took a couple of days to fix. Thank you Jack Manikoth for working to get it fixed. Jack came through again with great customer service. More

Satisfied Client I appreciate the thoroughness and precision of work preformed on our vehicle. My "Baby" is in great hands when I leave her at Von Housen. This featu I appreciate the thoroughness and precision of work preformed on our vehicle. My "Baby" is in great hands when I leave her at Von Housen. This feature is a relief to have the confidence and trust in technicans and staff to keep our car safe and reliable. More

Great Service The service team is great at MB of Sacramento! I came in for the first time to get a Service A on my vehicle and my service advisor (Jack) was extreme The service team is great at MB of Sacramento! I came in for the first time to get a Service A on my vehicle and my service advisor (Jack) was extremely helpful and knowledgeable. I definitely recommend this location for all your service needs. More

Service done on my vehicle The service was great, friendly, and fast. I enjoyed my time there. I will be coming back for future services and hopefully, at some point, for a new The service was great, friendly, and fast. I enjoyed my time there. I will be coming back for future services and hopefully, at some point, for a new vehicle. More

Well taken care of This is the 5th vehicle I have either purchased or leased with Steve and he always makes sure I get what I want. I will return to the dealership if I This is the 5th vehicle I have either purchased or leased with Steve and he always makes sure I get what I want. I will return to the dealership if I decide to get another mercedes. More

I had a good experience I had a great sales associate Robby he was very professional and friendly not pushy at all we enjoyed working with him. I would definitely buy anoth I had a great sales associate Robby he was very professional and friendly not pushy at all we enjoyed working with him. I would definitely buy another car here. More

Customer First....No BS Great customer service. Surely made my transactionI got recommended by friend to John Liu. But after buying the car I figured out that some of the new Great customer service. Surely made my transactionI got recommended by friend to John Liu. But after buying the car I figured out that some of the new software was having issue. So, called back John next day. John was on vacation, but even after that took my call, made calls internally to figure out how things can be worked out and called me back to give me update and connect me to Jason (this all while on leave!!!) Jason turned out to be as impressive as John. He made sure the issue was resolved. He made sure that I didn’t have to waist much of my time during transaction. While I had to leave my car, he called me regularly to give me updates on the progress. In all, a great team, focused on serving the client! More

Great service center ! They fixed my Sprinter van . I was also leaving for a trip and they were able to reschedule my appointment . Mechanic explained what was the problem w They fixed my Sprinter van . I was also leaving for a trip and they were able to reschedule my appointment . Mechanic explained what was the problem with the van . Service advisor was honest and did not charge any extra and not needed hours ( like most of the dealerships do ) Overall I am happy with this service center . I bought my Sprinter from them . Service advisor Robert Paris ( no longer works there ) was rude and seemed always mad and not happy and did not care about your car . ( Sorry, I had to tell it here ) Thanks MB of Sacramento for a great work and customer service ! More

Bad customer service. Had an awful experience this place. From the service advisor to time of repair to waiting for vehicle pickup. Was told 2 days for repair. Then waited Had an awful experience this place. From the service advisor to time of repair to waiting for vehicle pickup. Was told 2 days for repair. Then waited over a week to get repair done. Got vehicle back. Was still not deduced. Had to wait another week for repair to get fixed. Service advisor was rude. Not helpful at all. I had to get manager on involved. Finally got it fixed when he was involved. Kind of sad. I had hi hopes for this place based on prior services. Not sure if I'll go back. More