Mercedes-Benz of Sacramento

Excellent job Jack Manikoth from Service department is nice and friendly person to customers and I will recommend him to all my friends in the future time Jack Manikoth from Service department is nice and friendly person to customers and I will recommend him to all my friends in the future time More

excellent job excellent crew, service advisor Jason Harber and excellent job of john liu our sales rep..very helpful, reliable, honest, and dedicated to the custome excellent crew, service advisor Jason Harber and excellent job of john liu our sales rep..very helpful, reliable, honest, and dedicated to the customer like me i love what he did when he delivered the car to me personally..good job john..thank you from Dr. Loida Leyba .. More

Great customer service. John, my sales guy was very diligent and returned my calls right away and followed up promptly with any concerns. The financial services are great. No John, my sales guy was very diligent and returned my calls right away and followed up promptly with any concerns. The financial services are great. No hassle, no stress. My only regret were the tires. This was a super fast sports car and they sold it with tires that were about 3/4 of the way used. It would have been great if they had put new tires on it. That would have been 5 stars. More

Always top notch! I have had my Smart car serviced here exclusively since I bought it 2-1/2 years ago, and I don't think I ever want to go anywhere else. They are alway I have had my Smart car serviced here exclusively since I bought it 2-1/2 years ago, and I don't think I ever want to go anywhere else. They are always polite, friendly, and professionally competent from drop off to pickup. More

Great Customer Service I loved the friendliness & customer services of the entire team. Tristan is one fun & energetic sales individual...great experience! I had a couple of I loved the friendliness & customer services of the entire team. Tristan is one fun & energetic sales individual...great experience! I had a couple of issues with lease end but this was resolved with one phone call. More

Great customer service I showed up for my scheduled service on the wrong day - did not realize it was wrong until 3 days later! They serviced my car that day anyway. I say I showed up for my scheduled service on the wrong day - did not realize it was wrong until 3 days later! They serviced my car that day anyway. I say that was excellent customer service. More

Not bad! The van brought back after 2 weeks when it was service. There was a leak from the fuel line, which was not found when it was last service. So we h The van brought back after 2 weeks when it was service. There was a leak from the fuel line, which was not found when it was last service. So we have to go back twice, waited for the part to arrived 3 days. The receptionist was not kind to dispatched the shuttle to pick us up. More

Mercedes of Sacramento Brian Lonchar's service was stellar. He went above and beyond to provide excellent service. I have and will continue to recommend him without reservat Brian Lonchar's service was stellar. He went above and beyond to provide excellent service. I have and will continue to recommend him without reservation. More

Great customer service and thorough inspection of my car I give the service here in Sacramento a perfect 5 stars. The reason for this is from the time I dropped off my car I received excellent service. I had I give the service here in Sacramento a perfect 5 stars. The reason for this is from the time I dropped off my car I received excellent service. I had made my appt online and I guess this service is fairly new, and so when I brought in my car for this service, the part needed to be ordered. I had to come back because they did not have the part. Once they received the part, they took care of me with giving me a discount and a rental car. The service technician took his time inspecting my car and the service advisor told me not to worry and to just enjoy the rental. I feel safe now even though I came for one thing to be replaced, but they found other things that needed to be done, which now my car is no longer acting up any longer. Also, the fact that they even honored the price of the service from the last time I had my car serviced, along with my car being washed and vacuumed, and a complete multi point inspection gives me a reason to be a returning customer! Another problem I had was with my automatic lock and I told my service advisor to give me a quote on how much it will cost because he said they may have to take the door apart. Well, that was taken care of at no charge. Thank you Mercedes Benz of Sacramento! You guys have my business. More

customer driven even when all does not go well multiple issues-frustrating for all including a series of pick ups and quick returns--throughout the process--smiles, understanding, loaners and ultim multiple issues-frustrating for all including a series of pick ups and quick returns--throughout the process--smiles, understanding, loaners and ultimately delivery of the vehicle to my home. Jason, my rep is smooth, calm and in control More