Mercedes-Benz of Sacramento

Purchase and service of my pre-owned SLK! The service was very good, facility and staff were very nice. They found a tire that did not meet specifications and replaced it without question as The service was very good, facility and staff were very nice. They found a tire that did not meet specifications and replaced it without question as part of my certified warranty. Always a pleasant trip to go there! More

Valued customer I recently had my car serviced at Mercedes Von Housen Motors on Arden Way in Sacramento. A week later I found a towel sticking out from underneath my I recently had my car serviced at Mercedes Von Housen Motors on Arden Way in Sacramento. A week later I found a towel sticking out from underneath my motor. I took my car back to the dealership and they probably took the towel out. They didn't dismiss the issue as some of these things will happen. My service advisor was really upset that this happened to me and was very apologetic. I felt like a really valued customer! More

Sales and seirvice Our association with Von Housen spans over 30 years. We have no complaints. We have enjoyed the association during that time. We hope to buy the ne Our association with Von Housen spans over 30 years. We have no complaints. We have enjoyed the association during that time. We hope to buy the next car there. More

good job friendly people or service. had very good cleanup and use of rental car, very easy to make and appointment and saved old parts, friendly people or service. had very good cleanup and use of rental car, very easy to make and appointment and saved old parts, More

Poor Experiance Brand new 2016 Mercedes Metris shock snapped in half. Called for an appointment and was told I would receive a loaner because the new shock would not Brand new 2016 Mercedes Metris shock snapped in half. Called for an appointment and was told I would receive a loaner because the new shock would not come in until three days later. Came for 8:00am appointment - was told there was no loaner available. Sean told me to bring the van back Monday. I did not feel comfortable driving a van without a rear shock. Lost a good bit of time and a great bit money. More

Great customer service!! Austin was a big help for my vehicles issues it's had. He was thorough on explaining, being a woman I instantly felt more at ease as he listened and h Austin was a big help for my vehicles issues it's had. He was thorough on explaining, being a woman I instantly felt more at ease as he listened and he addressed every concern I had. He stayed in contact and updated me. Very reliable shop especially because their advisors are caring of their customers! More

Unknown Issue Efrain was very helpful from start to finish. He provides a excellent customer service and ensured all my questions and concerns were answered. The sh Efrain was very helpful from start to finish. He provides a excellent customer service and ensured all my questions and concerns were answered. The shuttle service was also friendly and made sure I made it to my destination on time. Thank you Mercedes team! More

Service appt. i always have a pleasant experience while having my vehicle serviced at MB of Sac. People are friendly and helpful that work there. I will continue t i always have a pleasant experience while having my vehicle serviced at MB of Sac. People are friendly and helpful that work there. I will continue to visit this dealership for all my service needs. More

Friendly without pressure First time using Costco car purchasing program without any hassle. Driving with my first MB E300 out of parking lot. Have a great time with Dustin First time using Costco car purchasing program without any hassle. Driving with my first MB E300 out of parking lot. Have a great time with Dustin More

Excellent service!!! My visit to Von Housen is always a pleasant one as the employees are always extremely welcoming and helpful throughout my entire visit. I have been My visit to Von Housen is always a pleasant one as the employees are always extremely welcoming and helpful throughout my entire visit. I have been a long time customer and will continue to be a loyal customer to Mercedes. More