Mercedes-Benz of Sacramento

A four hour wait time was unacceptable! After experiencing bad customer service and speaking to three other customers facing the same issues, I will reconsider using Von Housen as my service After experiencing bad customer service and speaking to three other customers facing the same issues, I will reconsider using Von Housen as my service center. I have been using them since 2001 and found a big difference in their advisors' customer service. More

GLS 450 purchase Our third Mercedes purchase very helpful and knowledgeable staff. Steve knew all the questions to ask to get us in the correct vehicle with the optio Our third Mercedes purchase very helpful and knowledgeable staff. Steve knew all the questions to ask to get us in the correct vehicle with the options we wanted. Ken Sammut had all the paper work set up and clearly explained it all. More

Excellent Customer Service …, Jack Manikoth is my service advisor and he is excellent! I have been a Smart/Mercedez Benz, customer since 2008, in Chandler, Az. In November 2010, I Jack Manikoth is my service advisor and he is excellent! I have been a Smart/Mercedez Benz, customer since 2008, in Chandler, Az. In November 2010, I moved to Sacramento, Ca. & joined Mercedez Benz of Sacramento. In this amount of time, I have had several service advisors, all have been quite good. Jack Manikoth is courteous respectful & keeps me informed of every step during service. Jack Manikoth is an absolutely excellent service adviser! When I come in Jack is the first person I see & also the last person when I leave. Thank you Jack! More

purchase Loren Wilson was great help on our purchase. He helped us out on the extras that we added to the van, and keep the prices fair. Loren Wilson was great help on our purchase. He helped us out on the extras that we added to the van, and keep the prices fair. More

Experience in purchasing an E300 Excellent service friendliness, courtesy and respectful of my time. Julie was very nice in the finance department to help complete the documents. Sh Excellent service friendliness, courtesy and respectful of my time. Julie was very nice in the finance department to help complete the documents. She called me to come back to sign a replacement document due to the fact that the service or maintenance agreement is for E class NOT C class. I was rushed through the signing process due to another customer waiting in line with minimum disclosures available to me. I would appreciate more explanation of the fact that it was not checking a box but we were doing the finances affecting the service agreement and as I scanned thru we saw that it also affected the residual value of the car. I apprecite Julie classiness to fill up my car with gas for making a special trip back to the dealership. Very nice lady. More

Just bought e300 love it I just went to have a service for my c300 ,when I see e300 got iimpressed with it and John help me to make a deal I went home with new e300 John did g I just went to have a service for my c300 ,when I see e300 got iimpressed with it and John help me to make a deal I went home with new e300 John did great last in 2014 when I bought my 2015 c300 and in 2017 too. More

Bobby outside took care of me and the car, great service. Bobby outside was very helpful, I showed up early and he was their to greet me and take care of the my E350. Jack was also there to fix my key FOB, t Bobby outside was very helpful, I showed up early and he was their to greet me and take care of the my E350. Jack was also there to fix my key FOB, the little black slider on the top of the key was not there or must of fallen out, but he replaced it right away and showed me how to replace the battery. More

Maintenance Brought car in for a battery message and had the battery replaced along with a set of brakes. Jack was very helpful during this appointment and I enj Brought car in for a battery message and had the battery replaced along with a set of brakes. Jack was very helpful during this appointment and I enjoy working with him. I had been looking to trade my vehicle for an ML350 but there were none on the lot that had what I was looking for. When I came back to pick up my car, a salesman approached us as said the exact model I was looking for had just been traded in. I traded in my 2005 the day after I had the major service performed. I guess I was in the right place at the right time. I look forward to working with Jack in the future after I take possession of my 2013 ML350. More

Everyone is very friendly and helpful. I appreciate everyone in the service center at Mercedes of Sacramento. I'm addressed as soon as I drive up, while I'm still in the car. Jack has alw I appreciate everyone in the service center at Mercedes of Sacramento. I'm addressed as soon as I drive up, while I'm still in the car. Jack has always been immediately available. He has a genuine smile and maintains good eye contact. I always feel like I'm a priority with Jack and that my service needs are important. That means a lot to me. He always offers me something to drink and a place to sit while I wait. He is consistent 100% of the time. More

I'm a customer for life I have been so grateful to have found Mercedes Benz of Sacramento to service my car, because it has been nothing but a great experience. They are flex I have been so grateful to have found Mercedes Benz of Sacramento to service my car, because it has been nothing but a great experience. They are flexible, honest and provide great service. It's worth every penny! I have complete confidence in Jack and Efrain, who work so hard to ensure that I have a seamless and positive experience. Because of this, I will continue to purchase Mercedes vehicles, so I can continue to use this shop. More