Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Workmanship
Service Time
Service Communication
430 Reviews of Mercedes-Benz of Salem - Service Center
Sort by
April 28, 2024
Wonderfully service. They towed the car from Eugene all the way to Salem and Brought it back. I have never seen any dealer do this. They towed the car from Eugene all the way to Salem and Brought it back. I have never seen any dealer do this. More
by ratanpal786
Verified Customer
Helpful April 28, 2024
4 new tires and a front wheel alignment done to perfection. Car was cleaned inside and out and a front headlight bulb replaced free off charge . perfection. Car was cleaned inside and out and a front headlight bulb replaced free off charge . More
by EPINTER
Employees Worked With
April 27, 2024
Service was great, but one of the staff (Brian) was very rude to my 17 year old daughter when she came to pick her car. I had parked it there to pick up my car. He was making rude comments about her driving rude to my 17 year old daughter when she came to pick her car. I had parked it there to pick up my car. He was making rude comments about her driving a Subaru and wouldn't help her when he key wasn't working. Luckily, a lady staff member (I didn't catch her name) helped her, but the key wouldn't work. Whoever this man is was also rude to my husband when he went back with my daughter to pick up the Subaru. The staff member did not give a good first impression of Mercedes Salem and this experience make me wonder about going back there. More
by RubyL
Employees Worked With
April 18, 2024
Treated very well on my first time visit. Detailed FSS B 52160 sevice information shared with me. Service completed in a reasonable amount of time. Only problem: When I arrived home I che Detailed FSS B 52160 sevice information shared with me. Service completed in a reasonable amount of time. Only problem: When I arrived home I checked under hood and front Engine Cover right side clip was broken off. Metal portion of left side clip off of mount & laying on air cleaner hose. Using Super Glue gel, I've glued right clip mount to engine cover & reinstalled left clip to engine cover. My vehicle is old, with high miles but in excellent condition. Even though my GLK350 is not a high priced unit, it should be treated with care. ALSO: I was advised Mercedes Benz of Salem provided a complementary wash & vac, which was not performed. More
by larrycrooker
Employees Worked With
April 17, 2024
Many Nice people. However, they Said they would wash a 3 year old Mercedes sprinter while in for service and then later said they won't because the vans take too long However, they Said they would wash a 3 year old Mercedes sprinter while in for service and then later said they won't because the vans take too long to clean. I've had Toyota clean the car the dealership before. More
by ALEX.CLAY
Employees Worked With
April 12, 2024
Always friendly and professional. They communicate very well and also recommend tune ups and upgrades for the best of your vehicle. They communicate very well and also recommend tune ups and upgrades for the best of your vehicle. More
by ADRIANMACEIALG
