Dealership Experience
20 yrs, 9 mos
Industry Experience
30 yrs, 1 mo
Languages Spoken
English
118 Reviews
Write a Review118 Reviews of Brian Merrell
April 23, 2024
We just purchased a Sprinter Van from Brian Merrell and we are truly grateful for his customer service. I shopped around and spoke to many dealers before deciding to go with Mercedes of Salem. The pricing we are truly grateful for his customer service. I shopped around and spoke to many dealers before deciding to go with Mercedes of Salem. The pricing was fair and below what most dealers quoted. Dealing with Brian was like working with an old friend. His non pressured approach and integrity was refreshing and I came away feeling that I had a new friend. When it came time to pickup the van Brian and his partner Eli took time to explain all the features and functions of the van. I felt well taken care of and would highly recommend these guys. A few days before picking up the van, I happened to mention to Brian that I was looking particular piece of flooring for the van. A few days later after the sale, Brian contacted me and sent me a link on Craig’s list with the van floor I was looking for. That pretty much sums up the kind of person Brian is. Thank you Brian and Eli for changing my opinion on purchasing a vehicle, the transaction went well above and beyond my expectations. Wishing you much success in you sales endeavors!!! David and Stacey Lang More
Other Employees Tagged: Eli Guevara
April 20, 2024
Absolutely amazing customer service and professionalism. Best dealership experience I’ve had by far. A+ Best dealership experience I’ve had by far. A+ More
Other Employees Tagged: Eli Guevara
April 12, 2024
March 06, 2024
Eli & Brian made purchasing our new Sprinter van a seamless process; they worked with us remotely from outside of the Salem area and it couldn't have gone more smoothly. They were focused on customer seamless process; they worked with us remotely from outside of the Salem area and it couldn't have gone more smoothly. They were focused on customer service and committed to getting us exactly what we needed, and we felt that Eli was excited about this purchase as we were. They provided the best experience we have ever had at an automotive dealership. More
Other Employees Tagged: Brian Merrell
February 23, 2024
Abel is very friendly and knowledgeable. No pressure. He answered all my questions clearly and completely. A very easy, pleasant experience. No pressure. He answered all my questions clearly and completely. A very easy, pleasant experience. More
Other Employees Tagged: Mike Harder, Abel Cardona
December 27, 2023
The entire Mercedes Benz Sprinter team was professional, friendly, informative and extremely helpful! Highly recommended friendly, informative and extremely helpful! Highly recommended More
Other Employees Tagged: Eli Guevara
December 17, 2023
Brian Merrill and Eli were amazing! They helped me every step of the way with my van purchase. I was really pleased with the high level of service without any pressure. Would highly rec They helped me every step of the way with my van purchase. I was really pleased with the high level of service without any pressure. Would highly recommend to friends and family! More
Other Employees Tagged: Eli Guevara
November 11, 2023
There were issues with our new van. Not caused by the dealer. They immediately took ownership of fixing these issues. They gave us a loaner and showed incredible integrity. Everyone Not caused by the dealer. They immediately took ownership of fixing these issues. They gave us a loaner and showed incredible integrity. Everyone I have met at this dealership is nice, polite, and genuinely seems like the enjoy their work. Keep up the great job Salem Mercedes! We appreciate u. More
Other Employees Tagged: Mike Harder, Mike Schmidt, Eli Guevara
November 04, 2023
Thank you very much for the service I appreciate it. I hope you get more staff soon. I hope you get more staff soon. More
Other Employees Tagged: Mike Harder, Mike Schmidt, Octavio Hernandez, Don Post, Darren S, Matthew Hyatt, Tony Cole, Evan Carroll , Some lady