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475 Reviews of Mercedes-Benz of Salem - Service Center
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November 24, 2019
Good service department, great folks to work with. I purchased my vehicle at this dealership nearly 4 years ago, and was very happy with the transaction. Because it is considered (by Mercedes Benz) to I purchased my vehicle at this dealership nearly 4 years ago, and was very happy with the transaction. Because it is considered (by Mercedes Benz) to be a "commercial vehicle", there are only a limited number or "certified" dealerships that can service it. I tried the one other "commercial vehicle" dealer in my area for a "A" service ... and while they did a good job, the overall ambience and general demeanor, while efficient, was also "cold." Not the case at MB of Salem! I genuinely feel welcomed, and they take careful note of my concerns and address all issues clearly and efficiently. This is important, as my home is more than 60 miles from this dealer, and due to logistics, it's generally necessary for me to wait while my vehicle is being serviced. More
by Pete from across the river
Employees Worked With
Joshua Larson
Helpful August 30, 2019
Servicing Your Vehicle EXCELLENT SERVICE! 100% RECOMMENDED I have always had great experiences at this dealership. The sales team has been honest, friendly and down to eart EXCELLENT SERVICE! 100% RECOMMENDED I have always had great experiences at this dealership. The sales team has been honest, friendly and down to earth. Have purchased three vehicles. Of note, is the service center. More
by Carol12345
August 21, 2019
Top Notch Sales Brought my Benz in for service and Ingrid was awesome and showed my several vehicles they had that would meet my needs. She was so knowledgeable and p Brought my Benz in for service and Ingrid was awesome and showed my several vehicles they had that would meet my needs. She was so knowledgeable and personable. If you are in the market for a used Mercedes-Benz, you owe it to yourself to see her! More
by Cla250
Employees Worked With
Ingrid Wik, Joshua Larson
August 01, 2019
Great service. Thanks for the 20+years of care. Miss my friend,Klaus He has sold us 5 cars. Hope he is finding some fun in his retirement. Thanks Again to our friend in Service who did such gre Miss my friend,Klaus He has sold us 5 cars. Hope he is finding some fun in his retirement. Thanks Again to our friend in Service who did such great detailing once a month. Mary Brooks More
by Klaus@valley 75
July 23, 2019
Josh is excellent! Needed a new rim installed on my car. Had to special order the part. Josh called me to tell me my rim had arrived early and had an opening for me that Needed a new rim installed on my car. Had to special order the part. Josh called me to tell me my rim had arrived early and had an opening for me that day. I dropped off the car and he arranged the shuttle to take me back to work. When I arrived back at the dealership, my vehicle was fixed, a recall performed, and my Mercedes-Benz looked sharp from the excellent wash and detail. Best service around. More
by Cla250
Employees Worked With
Joshua Larson
June 29, 2019
New tires and tail light replacement. Rraligned. Always friendly fast service . Keeps us informed of any issues needing attention along the way. Car comes back really clean. I had new tyres and real Always friendly fast service . Keeps us informed of any issues needing attention along the way. Car comes back really clean. I had new tyres and realignment. More
by trisha
June 20, 2019
Service our Mercedes-Benz Don Post Is amazing. He listened and was very attentive to our service needs for our Mercedes-Benz. They also checked our car out for any potential Don Post Is amazing. He listened and was very attentive to our service needs for our Mercedes-Benz. They also checked our car out for any potential problems. Our car is in tip top shape now. Thanks for the best service ever. We will be back. Thank you Will & Luella More
by Will & Luella
Employees Worked With
February 19, 2019
Best in Class Service! Thank you Josh and Don for an easy appointment. I was kept apprised throughout the day via text and calls. Mercedes of Salem knows how to treat thei Thank you Josh and Don for an easy appointment. I was kept apprised throughout the day via text and calls. Mercedes of Salem knows how to treat their customers! More
by Mondblau
December 20, 2018
Replacement of front windshield Josh and Don were so considerate, and work was done expertly and expediently. Thank you. L. Fontaine would definitely recommend to anyone interested Josh and Don were so considerate, and work was done expertly and expediently. Thank you. L. Fontaine would definitely recommend to anyone interested in a great vehicle, that would be a Mercedes, especially for the great service. More
by SLKandCLRowner
October 14, 2018
Exceptional Sprinter Service! I have just come from an appointment for my first "Service A" for my Sprinter RV. Both Mike Schmidt and Mike Leblanc were a pleasure to work with - I have just come from an appointment for my first "Service A" for my Sprinter RV. Both Mike Schmidt and Mike Leblanc were a pleasure to work with - Mike S. ensured I knew exactly what the scope of service was, and called me back (twice!) when there were other recommendations based on work under the hood. More
by Orca LTV U24MB
