Mercedes-Benz of Seattle

We shopped 10-12 dealerships (in 7 states) and on price alone, narrowed the list to two (they were about $75. apart). We decided then to check into the whole service shop aspect of each dealership. Kind alone, narrowed the list to two (they were about $75. apart). We decided then to check into the whole service shop aspect of each dealership. Kind of a tie-breaker. We visited each dealership unannounced. We walked around all interior and exterior areas (unescorted) that were available to us. We then spent 30-45 minutes asking questions of an available service representative who provided a tour of the service areas. The other dealership was brand new. It was clean and bright and seemed to have all the latest do-dads. Phil Smart was an older facility, but clean and well maintained. But after careful consideration, it wasn't the razzle-dazzle of the facility that would be paramount to us after the sale; it would be the PEOPLE and their commitment to us after the sale - people like Alan Keith and Jason Kim at Phil Smart. Their "above-and-beyond" attitude thoroughly impressed us. It was evident they weren't just saying canned phrases. They walked their talk. A promis made was a promise kept. Customer service was a bona-fide culture at Phil Smart, not a flashy sales gimmick. To date, we have had limited experience with the Phil Smart staff / dealership. But we have been very impressed with Jason having taken as much time as he did to show us around the service department (closed), and answer all of our assorted service questions. On another visit, Alan stayed after closing to answer our questions and help us weigh out details. They each talked about their families and their experiences at the dealership. In one case we were provided a personal contact phone number in case we had any questions after we left. Now, we are no longer in the new car market. As a direct result of our contacts at Phil Smart - and the polite, friendly, candid and professional demeanor of their staff - we decided to purchase our new Mercedes there. During the whole process, the attentiveness and follow-up has been phenomenal. After the sale, we intend to have our service work done there as well. We're confident the service techs will have the same attention to getting it right...the first time. Our car is due for delivery in March. We are confident that any remaining details will be handled in the same competent manner and that all of our future Mercedes experiences will be similarly rewarding. Sincerely, RH / DH - Shoreline, WA More

Phil Smart is a dealership that can be trusted like a good friend. That is, unfortunately, not something that can be said about the competition in this industry. Finding an honest and reliable salesperso good friend. That is, unfortunately, not something that can be said about the competition in this industry. Finding an honest and reliable salesperson is the real deal-maker. Kathy Walton sold me my first new Mercedes, a 2000 ML, and she still stays in touch! I have bought both new and certified used cars from her and we have been through just about everything having to do with vehicles together. She and the entire crew have earned my complete confidence. Not only that, Phil Smart, Sr is a pillar of the Seattle community and one of the finest individuals I have had the good fortune to get to know personally. Just try to spend an hour of small talk with the actual owner of any other major car dealership! Mr. Smart recently (2009) celebrated 50 years of owning and operating his dealership. I do not know of another with that heritage. And Phil Smart, Jr. is there to keep everything running smoothly if his amazing dad ever decides to pass the wand. The entire dealership is a class act. When you walk into the showroom there are usually no salespeople visible, just a courteous receptionist and a half dozen beautiful vehicles. You can take things at your own pace. If you haven't worked with a female salesperson, I strongly recommend it (but that may just be how good Kathy is). Another trick of mine is to have the sales rep drive the demo while I sit back and listen to the pitch and really take in the vehicle. Works for me. The service departments (two locations) are impeccable and the staff is abundant, courteous and expert. The "garage" mechanics are probably the best trained technicians on the planet. Back in the day I prided myself on servicing and repairing my own cars; not now: there isn't even a dipstick to check the oil! And the parts department will expedite anything needed in record time. This dealership is a finely tuned machine! More

We bought 2 vehicles from Phil Smart within 3 months time. We can not be happier with Jimmy. He is very honest in answering all of our questions and providing adequate information for us to make our dec time. We can not be happier with Jimmy. He is very honest in answering all of our questions and providing adequate information for us to make our decisions. He was very patient that we feel very comfortable the time we spent with him and were happy that he didn't push us in making any decision in a hurry. Jimmy's service after delivery is also exceptional, especially important for us who just moved to the area. He calls from time to time to make sure we are happy with the cars and makes all necessary arrangements for the maintenance when needed. I would recommend Jimmy to anyone who values services. Talking about the services, Lisa Reager, our Service Advisor there is also wonderful to deal with. She kept me from spending unnecessary money a few times already. And she spends time researching and answering my questions through phone calls and emails. More

I have purchased or leased my last two cars from Kathy Walton and am going to lease a new car this June/July. I wouldn't think of using another sales person or dealership. The service department is also Walton and am going to lease a new car this June/July. I wouldn't think of using another sales person or dealership. The service department is also tops. I have always taken all of my Mercedes to dealers and Phil Smart is the best. More

This dealership is a family business into which you are immediately swept and from then on treated like a favorite relative. Everyone is involved--from the owners to the guys that detail the cars and the immediately swept and from then on treated like a favorite relative. Everyone is involved--from the owners to the guys that detail the cars and the courtesy van drivers--they are all happy to do whatever your needs happen to be. This shop is one of the best examples of customer service I've experienced. I go out of my way to praise their actions and enthusiastically recommend them to anyone I can. More

thanks to Kathy may car buying experience was easy and enjoyable. She was informative and professional and very helpful. She is what you would expect buying this level of car but not always receive from o enjoyable. She was informative and professional and very helpful. She is what you would expect buying this level of car but not always receive from other dealerships. I would not hesitate to refer Kathy to any of my friends looking for a car. More

From beginning to end, Phil Smart was just a wonderful place. Jimmy was the first sales person I talked to about the car we eventually purchased. I had a very limited schedule to be able to view the car, place. Jimmy was the first sales person I talked to about the car we eventually purchased. I had a very limited schedule to be able to view the car, but with Sergey's help, it was made as easy as easy could be. Both gentlemen were extremely friendly. They made me feel right at home. On the day we picked up the car, we were made to feel comfortable in their lounge, and were asked a few times if we needed a beverage or anything to make us feel comfortable. Thank you Phil Smart, you have gained a new loyal customer. More

consistently, year after year, the best dealer I have ever dealt with in 30yrs of being a car consumer. The most recent service is a fine example, where Lisa and team, quickly diagnosed the items, and wi ever dealt with in 30yrs of being a car consumer. The most recent service is a fine example, where Lisa and team, quickly diagnosed the items, and within 48 hours completely fixed many problems. This example repeats time after time, with each new item on my cars, to the point now where I bring all my Mercedes Benz automobiles to Phil Smart now. More

I have the ultimate trust in the Phil Smart dealership,it's sale people and service folks. Phil Smart Sr intergery is flawless and he has embeded this into the entire oranization. I have purc dealership,it's sale people and service folks. Phil Smart Sr intergery is flawless and he has embeded this into the entire oranization. I have purchased 7 new Mercedes-Benz from this Dealership and have never had a reason to look elswhere. More

We recently worked with Jimmy Davidson from Phil Smart and I must say how impressed we were with him! He was up front, honest and made the buying process very simple. If you ever want to buy a vehicle a and I must say how impressed we were with him! He was up front, honest and made the buying process very simple. If you ever want to buy a vehicle and have piece of mind doing it then please visit Jimmy Davidson! More